Jane Packer Opiniones 

433
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been... Ver más

Valorada con 5 estrellas sobre 5

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... Ver más

Valorada con 4 estrellas sobre 5

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Floristería

Información proporcionada por diversas fuentes externas

Luxury Flowers Delivered Across The UK


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(433)

33 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Delivery let’s this company down

Flowers are lovely but the delivery was inexplicably delayed. The company use DPD who are notorious for being unreliable. I paid extra for Saturday delivery to make my friend’s birthday date. They landed with her on the Sunday instead. Customer services refunded the delivery fee but that is honestly not the point.

14 de julio de 2024
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Respuesta de Jane Packer

Hi Samantha,
Thanks for taking the time and trouble to leave us feedback, it's really appreciated. We're very sorry that DPD did not deliver on Saturday as requested, we know how important it is that flowers to mark special occasions are delivered on the relevant date. Ironically, we choose DPD as our preferred courier because in the past, with a few exceptions. They have been consistently reliable. However over the past few weeks, they have been letting our us and our customers down. We will be looking at other options for the future.

Again, we're very sorry that your gift of flowers arrived late, and thanks for your feedback

Kind regards,
The Jane Packer Team

Valorada con 3 estrellas sobre 5

Never receive a receipt after delivery

Never receive a receipt after delivery, so i have to email every time

28 de junio de 2024
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Respuesta de Jane Packer

Hi Dianne, Thanks for taking the time and trouble to leave us feedback, it's very much appreciated.
You should receive a receipt automatically as confirmation of your order, We're not sure why you're not getting one. Our Customer service team will be in touch to try and resolve this.
Thanks again for getting in touch.

Kind regards,

The Jane Packer Team

Valorada con 5 estrellas sobre 5

A beautiful bouquet with excellent…

A beautiful bouquet with excellent customer service

28 de junio de 2024
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Respuesta de Jane Packer

Hi Kathy, Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you liked the bouquet and the service we offer. We hope that we can repeat this in the future!
Many thanks again,

Kind regards,
The Jane Packer Team.

Valorada con 3 estrellas sobre 5

You left it outside for all to see

You left it outside for all to see - your courier didn’t call me when it arrived. Great product awful delivery and let down in the final hurdle .

21 de junio de 2024
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Respuesta de Jane Packer

Hi Adam,
Thanks for taking the time and trouble to leave us feedback. We're really sorry that you had a poor experience with our courier, DPD, who left the delivery box outside, not in a safe place, without informing you that they had arrived. We will be taking this up with them to ensure that this is not repeated.
As you say, we let you down at the last hurdle, which is very frustrating when this is not totally in our control.
Thanks again for letting us know, we hope to be of better service to you in the future.
Kind regards
The Jane Packer team.

Valorada con 5 estrellas sobre 5

First class service

First class service - would most definately use again...And again!!

Thank you Abbie! JP Team Member

16 de junio de 2024
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Respuesta de Jane Packer

Hi Ronnie,
Many thanks for taking the time and trouble to leave feedback on your recent delivery, it's much appreciated. We're delighted that you were happy with our service and would definitely use us again - it means a lot to us.

Many thanks again,

The Jane Packer Team

Valorada con 1 estrellas sobre 5

You need bad delivery service.

You need to change your delivery service, they are letting you down, throwing your products around so they are damaged upon arrival.
I ordered flowers for my wife’s birthday but the box was crushed and the flowers inside were destroyed.
Unless you change your delivery service I’m afraid it’s impossible to re-order from you.
If you look back over your records you will find I have ordered flowers from you for years.

12 de junio de 2024
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Respuesta de Jane Packer

Hi Lee, We're so very sorry to hear that the flowers ordered for your wife's birthday arrived in poor condition due to DPD mistreating them in transit. Although we realise that the occasion has now passed, our customer service team will be in touch to see if there is any way we can help toward alleviating the disappointment.
Thank you for taking the time and trouble to get in touch to inform us,
Our sincere apologies again - The Jane Packer Team

Valorada con 5 estrellas sobre 5

Gorgeous flowers

Gorgeous flowers.
Smooth, efficient delivery.
I haven’t used Jane Packer for a few years. I will definitely use again, regularly.

2 de junio de 2024
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Respuesta de Jane Packer

Hi Henry,
Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you liked the flowers and the delivery service. After not using us for a few years, we're very happy that on your return, we were able to regain your trust in us. We hope that we can repeat this again in the future!
Many thanks again,

Valorada con 5 estrellas sobre 5

Flowers were beautiful as always

Flowers were beautiful as always, this was our 23rd wedding anniversary and we had Jane Packer flowers at our wedding …
Clearly they are still doing something right, as my wife was delighted…🙏
Presentation, packaging and delivery spot on
Keep up the good work guys 💪💪

22 de mayo de 2024
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Respuesta de Jane Packer

Thanks for taking the time and trouble to leave us feedback. We're of course delighted that you and your wife liked the bouquet and the service we offer. We hope that we can repeat this in the future!
Many thanks again.
The Jane Packer Team

Valorada con 1 estrellas sobre 5
Logotipo de Jane Packer

Respuesta de Jane Packer

Dear Jo,
Thanks for taking the time and trouble to leave us your feedback. We're really sorry that you felt the flowers you ordered were of poor quality. We pride ourselves in providing the best quality flowers and bouquet design, so are equally disappointed if this was not the case this time.
Our customer service team will be in touch with you to discuss this further and hopefully restore your faith in our service.
Thanks again for your feedback,

Kind regards,
The Jane Packer Team

Valorada con 5 estrellas sobre 5

Beautiful flowers exactly as I…

Beautiful flowers exactly as I ordered. Delivered as a Birthday gift. So reliable especially as they were sent to London and ordered from Kuala Lumpur Malaysia. I have used Jane Packer for many years and they have never let me down. Thank you

26 de marzo de 2024
Valorada con 5 estrellas sobre 5

Feel confident buying from Jane Packer Florist…

The flowers I ordered were absolutely stunning and they think really great value for money compared to what I have seen in local Kensington Florists. The service was brilliant too. I was a little poorly organised and had ordered flowers at 9:00pm the night before I was hoping they’d be delivered. I received a call from Jane Packer at 9:00am the next morning stating they couldn’t deliver that day, but they would be with us the next morning. They could have just not called. I’d definitely recommend feeling confident about buying from Jane Packer

26 de marzo de 2024
Valorada con 5 estrellas sobre 5

Amazing Service from Abbie.

Due to no fault of JP flowers, DPD missed a Valentines Day Delivery for my wife. Abbie handled our complaint with the utmost care and attention keeping us updated at every stage. She kindly organised for a beautiful bouquet to be dispatched on a next day delivery which certainly made up for the initial disappointment. The quality of service and product is unrivaled and we will certainly be ordering from Jane Packer in the future.

14 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! My item was damaged in transit, I called them and received seamless customer support with a replacement delivered to me the next day.

13 de febrero de 2024
Valorada con 5 estrellas sobre 5

Wow!

My wife’s first delivery from Jane Packer Delivered and she was blown away with the selection and quality of the flowers. A beautiful and fragrant bouquet and far surpassing your competitors.
Thank you!

12 de febrero de 2024
Valorada con 5 estrellas sobre 5

Fabulous flowers

I have had two outstanding bouquets delivered for VIP's. Superb quality of flowers and beautiful arrangements. The customer service is brilliant. Everything you need from a service, reliable, trustworthy and beautiful. Glad to have found them.

22 de noviembre de 2023
Opinión espontánea

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