Jane Packer Opiniones 

433
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been... Ver más

Valorada con 5 estrellas sobre 5

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... Ver más

Valorada con 4 estrellas sobre 5

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Floristería

Información proporcionada por diversas fuentes externas

Luxury Flowers Delivered Across The UK


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(433)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic

Fantastic service - flowers arrived on time, carefully packed and in pristine condition.

19 de marzo de 2023
Valorada con 5 estrellas sobre 5

Beautiful flowers

Ordered a number of funeral flowers and from start to finish I cannot fault Sue at all. She was very helpful and overall seemed such a lovely person. The flowers were all beautiful and fresh and in all honesty we couldn't have asked for a better service overall. The feathered angel wings I wanted were also catered for. I would highly recommend using them for any floral needs. A big thank you for making a hard and sad occasion that bit easier and so very beautiful.

7 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service . I had a damaged delivery of hat box for my anniversary. Called customer service and they kindly arranged another hat box delivered same day . Saviour of the day ❤️

14 de febrero de 2023
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - I purchased two preserved red roses: one for my friend's birthday and one for my mum for Valentine's Day. They both arrived on time and in perfect condition. Both recipients were thrilled with their gifts. Thank you so much.

7 de febrero de 2023
Valorada con 2 estrellas sobre 5

Very disappointing

Very disappointing.
Bouquet much smaller than expected, flower quality poor and for the cost this was a major disappointment.
Would not buy again

8 de febrero de 2023
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Respuesta de Jane Packer

Dear Steve,
Thank you for taking the time and trouble to leave us feedback concerning your recent order, it's much appreciated. We're very sorry that you felt that the size of the bouquet was small and that the flower quality was poor. We strive to provide the highest quality flowers and designs, and share your disappointment that you were not satisfied with your order.
Our customer service team will be in touch, but in the meantime, we apologise once more and thanks again for the feedback.
Kind regards,
The Jane Packer Team

Valorada con 1 estrellas sobre 5
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Respuesta de Jane Packer

Thank you for taking the time and trouble to leave feedback on the recent order that you made with us, it's much appreciated. On looking into your order, we can see that you emailed us as the delivery box had been badly damaged whilst with our courier DPD, which had an adverse effect on the flowers. We offered to send a replacement but you requested a full refund which was actioned immediately.

We pride ourselves on the high quality of flowers that we provide and strive to give excellent customer service, We share our customer's disappointment when things do occasionally go wrong and are very sorry that the flowers reached you in poor condition.

Thanks again for taking the time to provide feedback,

Kind Regards,

The Jane Packer Team.

Valorada con 5 estrellas sobre 5

Stunning

Stunning flowers, friendly staff and seamless ordering process. The flowers are super fresh and the Jane Packer team have a fantastic eye for detail. Thank you.

27 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Christmas wreaths are beautiful

I love Jane Packer's Christmas wreaths and used to buy from the shop in George St, London annually. I was very disappointed when I went this year to find it had shutdown and I could not go in and choose myself from the selection made up in the shop. I was disappointed by the limited selection of wreaths online and the wreath I order (Holly night Christmas door wreath) was larger and more fussy than what I used to buy in the shop so I was personally a bit disappointed with it compared to what I used to buy in the shop; but it is beautiful and huge, so it would look amazing on a large house and most people would consider it good value for the money. It's just a bit oversized for my small cottage. However, a friend who visited said she thought it looked fabulous, and fashionably large, like an over sized handbag! The overall quality, design and delivery service were all fantastic and I can highly recommend the service - I just wish I could still go into the shop as it was such a fun and enjoyable experience. I hope there are plans to open new premises soon.

17 de diciembre de 2022
Valorada con 3 estrellas sobre 5

Size of Hatbox

The flowers and arrangement are beautiful; however, the hatbox is much smaller than envisioned based on the website images - specifically the image of a person holding a hatbox.

26 de noviembre de 2022
Valorada con 4 estrellas sobre 5

Not impressed - but happier now!

The promise was "A box of the freshest seasonal flowers selected by our expert florists daily" but what arrived was "A box of whatever we had left over after we made all the other bouquets" - 2 with broken stems, one where the petals fell off after a day. For £50 total cost, not impressed.
Update: excellent customer service from Jane Packer Delivered !

29 de octubre de 2022
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Respuesta de Jane Packer

Hi Andrew, Thank you for taking the time and trouble to leave feedback on your recent order from us. We're very sorry that you did not like the section of flowers that were chosen and that at least two of the stems were damaged in transit. We try very hard to deliver beautiful flowers to our highly valued customers and share your disappointment when we fall short on this aim. One of florists will be in touch with you ASAP.

Apologies again and thank you for letting us know about your experience.

The Jane Packer Team

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