Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great re... Ver más
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Consulta las opiniones de los clientes
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and ma... Ver más
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I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... Ver más
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I had a great experience getting my passport photo taken. Rory was friendly, professional, and very helpful throughout the process. The photos were taken quickly, looked great, and everything was expl... Ver más
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Información sobre la empresa
- Tienda de fotografía
- también en la categoría
- Laboratorio fotográfico
- Servicio de impresión fotográfica
- Tienda de binoculares
- Tienda de cámaras
- Tienda de telescopios
Sobre Jessops
Escrito por la empresa
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesInformación de contacto
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Reino Unido
- cs@jessops.com
- www.jessops.com
4,4
Excelente
15 mil opiniones
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Film developing & great customer service!
I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, friendly and helpful. Jessops has for many years been my go to place for photography equipment, staff expertise and great customer service! Thanks so much Charlie, now I await my photos! 😊
10 de mayo de 2026
Opinión espontánea
Respuesta de Jessops
Dear Eme,
Thanks so much for sharing your feedback. We'll be sure to pass on your kind words to Charlie and our Jessops Sheffield Meadowhall Store team - they'll be thrilled to hear it.
Kind regards,
The Jessops Customer Service Team
As soon as I walked into the shop I was…
As soon as I walked into the shop I was greeted by the man that sold me my camera almost a year ago (he remembered my name ! ) and asked how could he help, I told him I needed batteries for my camera , he had none in stock but ordered them for me to be sent to my home , we had a chat about photography and I left happy with the service !
Thanks to Pranav in store and jack on phone !
2 de mayo de 2026
Respuesta de Jessops
Dear David,
Thank you for your feedback.
We really appreciate your kind words and we're so pleased you enjoyed such a positive experience with Pranav, Jack and our Jessops London Oxford Street team.
Kind regards,
The Jessops Customer Service Team
Suggestions for the camera
Suggestions for the camera. Did not have in sttick but got from another branch in 24 hours.
8 de mayo de 2026
Respuesta de Jessops
Dear Neil,
Thank you for your feedback.
We're delighted you found our service to helpful and efficient. Thanks for sharing!
Kind regards,
The Jessops Customer Service Team
The staff were really helpful and…
The staff were really helpful and knowledgeable.
7 de mayo de 2026
Respuesta de Jessops
Dear Mr Bruno,
Thanks so much for your feedback, we really appreciate it. We hope you're enjoying your new binoculars!
Kind regards,
The Jessops Customer Service Team
The shop staff were great
The shop staff were great! Knowledgeable, helpful.
Good selection of items to see and feel in real life, rather than relying on pictures from the internet.
We would have bought a couple of items online elsewhere (tripod, battery) if it hadn't have been for the way the staff acted.
7 de mayo de 2026
Respuesta de Jessops
Dear Mike,
Thank you for your feedback.
We're happy to hear that our Jessops Shrewsbury team's knowledge and helpfulness made such a difference. We really appreciate you sharing your experience, thanks for your lovely words.
Kind regards,
The Jessops Customer Service Team
Very friendly staff and very…
Very friendly staff and very knowledgeable the store was clean and tidy and well set out.
2 de mayo de 2026
Respuesta de Jessops
Dear Mrs Goddard,
Thank you for your feedback, we really appreciate you sharing your positive experience with our Jessops Sheffield Meadowhall store!
Kind regards,
The Jessops Customer Service Team
Black Friday, Black Service
Ordered a SSD on Black Friday but it didn't arrive and I emailed in February to find it went out of stock with a global shortage. Fast forward to May and I find out (from checking my credit card transactions) that I have been refunded. Presumably my order is cancelled? Yet the item is now in stock!
Dreadful customer service, dreadful stock control!
25 de noviembre de 2025
Opinión espontánea
Respuesta de Jessops
Hello,
Thank you for your feedback, we would be really keen to take a look over the details of the situation. We have requested your order information so we can take a look into the situation further for you.
Kind regards.
The Jessops Customer Service Team
Great and easy online purchase
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I could get Saturday delivery (at an expected additional cost). Ordered Friday morning, delivered Saturday lunchtime. Good e-mails so knew what was happening, secure delivery via DPD. Happy with the product too!
2 de mayo de 2026
Respuesta de Jessops
Dear Colin,
Thank you for your feedback. We're so pleased you enjoyed our 5* service and we really appreciate you sharing your support!
We hope you're enjoying creating new memories with your binoculars!
Kind regards,
The Jessops Customer Service Team
Super friendly and straightforward…
Super friendly and straightforward process
2 de mayo de 2026
Opinión espontánea
Respuesta de Jessops
Hello,
Thanks so much for your feedback - we really appreciate you sharing your experience and your support!
Kind regards,
The Jessops Customer Service Team
Dpd lost my parcel. Until Ben saved the day!
Dpd lost my parcel. Ben in customer service was an utter legend and chased DPD down and even I found as the only person who cared about getting to the bottom of issue as much as myself. He called them after my call, and then after they seemed to have found the parcel within the hour.
Parcel was out for delivery on the Wednesday and Ben even called me to let me know and apologise again for the issue. Which he didn’t need to as it wasn’t his fault.
Ben and the rest of the guys at Jessops Customer services deserve a raise, a cold drink and should be paid to train DPD on how to deal with discrepancies!
Thanks again Ben! You’re an absolute star!
28 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Tom,
Thanks so much for sharing your kind words.
We pride ourselves on delivering a high level of customer service so we're delighted you experienced exactly that. We'll be sure to pass on your feedback to Ben and the team who will really, really value it.
Kind regards,
The Jessops Customer Service Team
don't trust the estimated arrival date at all!!!
I ordered an x100vi fujifilm form jessop, a fake estimation about the dispatched date! And after two months, they just extended the date of arrival! without any explanation, and when I told that to customer support, they just told me that you can cancel your order! I bought it from another shop, and it has been delivered now!
8 de marzo de 2026
Opinión espontánea
Respuesta de Jessops
Hello Mohi,
Thank you for your feedback.
We have requested your order information so we can investigate the situation further however unfortunately you have not responded.
We always provide accurate and honest estimates for pre-orders however on rare occasions, delays do occur. The X100VI is an incredibly in demand camera and there is very limited stock coming into the UK. We always upfront about pre-order estimates to our customers and whilst our estimates are accurate timeframes provided by our manufacturers in real time, they are estimates and not guarantees.
We are sorry for any inconvenience caused by the delays with Fujifilm.
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Rajesh,
Thank you for your feedback - we really value your support. We're so pleased you enjoyed a 5* experience!
Kind regards,
The Jessops Customer Service Team
Ordered a £3000 camera body and the…
Ordered a £3000 camera body and the order moved to processed but then nothing happened with it. Got on the 'live chat' support function and was basically stonewalled but a very rude and unhelpful person who just kept repeating ‘it’s within our standard delivery’. Actually, I’d contacted them to find out if anything had gone wrong because according to what I’d read ‘Processed’ meant the order had been fulfilled and I don’t have it. If what he’s saying is right, and it is delivered middle of next week, then somehow along the way 3 to 5 days standard deliver has morphed into 9 days. Didn’t take them 9 days to take the money of course. They took that straight away. To be honest though, the person I dealt with didn’t look into it. They just kept repeating the same phrase without offering any reassurance that my £3000 camera hadn’t gone astray.
UPDATE FOLLOWING JESSOP'S RESPONSE:
Again, I was not asking about delivery times. I was asking for some sort of clarification as the status of the order indicated that the order had been fulfilled, suggesting that the item had gone astray. My point was that no matter how I tried to phrase this, the agent just kept stonewalling with a stock phrase about deliver time without looking into it.
28 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Philip,
Thank you for your feedback.
Our standard delivery times are 3-5 working days - we're delighted to see you received your parcel today, on the 4th working day after your order.
The conversation on live chat confirmed the above - that you were due to receive your order either today or tomorrow (on the 4th or 5th working day) however we apologise if that was not absolutely clear.
We hope you enjoy your new A7R V!
Kind regards,
The Jessops Customer Service Team
BAD CUSTOMER SERVICE
Ordered for click and collect was told it be ready in 30 mins. Didn’t receive an email. Went into store had to re buy the item. Contacted customer service to be told that that don’t know when they can issue a refund.
Proper scammers
30 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Hello,
Thank you for your feedback and providing your order details.
We aim for click and collect orders to be available within 30 minutes however we are clear in our email confirmation that we will let you know via email once the order is ready.
We can see that on the day you went into store, our systems were unfortunately down which is why the team relayed that they did not have an exact timeframe on when the refund would be processed but it would be done as soon as we could. We can see the team followed through with that because within minutes of the systems being up and running later that day, your refund was processed.
Kind regards,
The Jessops Customer Service Team
Exceptional customer service
I ordered a workshop from the Jessops website. It was just what I was looking for. When I had to contact customer service to add another person Pete was very helpful and got back to me really quickly. But perhaps more impressively he came back to me again to check that I had received my confirmation and if I needed further help. I was exceptionally impressed by the personalised customer service. Thank you Jessops.
28 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Fiona,
Thank you for your feedback.
We're so pleased you enjoyed such a fantastic customer experience with Pete and team - we'll be sure to pass on your lovely words.
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Debra,
Thanks so much for your feedback. We really appreciate you sharing your support!
Kind regards,
The Jessops Customer Service Team
The individual from whom I acquired my…
The individual from whom I acquired my camera was exceptionally helpful.
16 de noviembre de 2025
Respuesta de Jessops
Hi Cisco,
Thank you for your feedback. We really appreciate you sharing your experience at our Jessops London Oxford Street store!
We hope you're enjoying your new Canon EOS R10!
Kind regards,
The Jessops Customer Service Team
Great communication
Great communication, fast response time! Good delivery service. Highly recommended!
28 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Attila,
Thank you for your feedback.
We're delighted to hear you enjoyed a 5* experience with Jessops. We really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Hello,
Thank you for your feedback - we really value your support and we're so pleased you enjoyed our speedy service!
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service, couldn't be easier selling used camera gear.
24 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Steve,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
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