Classic Jessop's fast and friendly service. Every staff member is an expert in their own right; knowing the product line up well as well as what is on the market. As a result they often give great re... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I was trying to find solar eclipse glasses when they were selling out everywhere, and Sam went completely above and beyond to help me. She was incredibly kind and attentive, kept me updated and ma... Ver más
La empresa ha respondido
I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... Ver más
La empresa ha respondido
I had a great experience getting my passport photo taken. Rory was friendly, professional, and very helpful throughout the process. The photos were taken quickly, looked great, and everything was expl... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de fotografía
- también en la categoría
- Laboratorio fotográfico
- Servicio de impresión fotográfica
- Tienda de binoculares
- Tienda de cámaras
- Tienda de telescopios
Sobre Jessops
Escrito por la empresa
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesInformación de contacto
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Reino Unido
- cs@jessops.com
- www.jessops.com
4,4
Excelente
15 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Having someone who took his time and…
Having someone who took his time and explained everything about the camera bag that eventually purchased certainly helped
21 de mayo de 2026
Respuesta de Jessops
Dear Mark,
Thank you for your feedback.
We are so glad our Jessops Shrewsbury team could provide a helpful and informative experience for you. We really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Jeffrey,
Thanks so much for your feedback.
We hope you are enjoying creating and capturing new memories with your Canon EOS R7!
Kind regards,
The Jessops Customer Service Team
Excellent seamless transaction
Excellent seamless transaction, excellent customer phone support.would recommend
20 de enero de 2026
Respuesta de Jessops
Dear Valerie,
Thank you for your feedback. We're so pleased you enjoyed our service and we do hope you're enjoying your new Canon EOS r% Mark II!
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Michael,
Thank you for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Class Service.
Pleasure to shop at the Meadowhall branch, really helpful staff.
Goods were delivered to the shop well within specified time.
9 de mayo de 2026
Respuesta de Jessops
Dear David,
Thanks so much for sharing your experience at our Jessops Meadowhall store! We really appreciate your kind comments.
Kind regards,
The Jessops Customer Service Team
Nas was knowledgeable and extremely…
Nas was knowledgeable and extremely helpful with answering our questions before we decided which camera to purchase.
21 de mayo de 2026
Respuesta de Jessops
Dear Andrea,
Thanks so much for sharing your lovely comments about Nas and our Jessops Kingston team! They'll be delighted to hear they were so helpful with their service.
Kind regards,
The Jessops Customer Service Team
Twice in 3 weeks I've bought something…
Twice in 3 weeks I've bought something that they don't have in stock .if you dont have it don't sell it your just waisting time .
19 de mayo de 2026
Opinión espontánea
Respuesta de Jessops
Dear William,
Thank you for your feedback.
Our website is clear - if a product is not in stock, we state 'available to order, awaiting stock.' Due to high demand and limited supply coming into the UK for certain products, back-orders are something that many of our customers happily rely on to secure products.
We appreciate everyone's situation is different therefore some customers may be able to wait for re-stock where as some may not however we are always accurate in our stock level descriptions.
Kind regards,
The Jessops Customer Service Team
Sauchiehall Street
Sauchiehall Street, Glasgow Store
The service and knowledge given by Chris was second to none. The products held in store were of a very high quality and at very competitive prices. Would not hesitate to go back in the future.
John McKee
Irvine
North Ayrshire
Scotland
20 de mayo de 2026
Respuesta de Jessops
Dear John,
Thanks so much for your lovely comments, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Great service.
Great service and very happy with the purchase of binoculars. Fantastic quality.
8 de mayo de 2026
Respuesta de Jessops
Dear Angela,
Thanks so much for your feedback. We hope you're enjoying your new Nikon Prostaff P3 8x30 Binoculars!
Kind regards,
The Jessops Customer Service Team
Purshased on Saturday recived on Monday
Purshased Sony RX10m4 on Saturday recieved on Monday just as described great service, just wish you had a store on the south coast
16 de mayo de 2026
Opinión espontánea
Respuesta de Jessops
Dear Terry,
Thanks so much for sharing your feedback - we truly appreciate your comments!
Kind regards,
The Jessops Customer Service
taff were very helpful good…
Staff were very helpful good information
To customer .EXCELLENT SERVICE...
7 de enero de 2026
Respuesta de Jessops
Dear Jim,
Thank you for your feedback.
We really appreciate your support and we're so pleased you enjoyed such a positive experience with our Jessops Glasgow team!
Kind regards,
The Jessops Customer Service Team
Superb customer service and a good deal…
Superb customer service and a good deal was offered.
16 de mayo de 2026
Respuesta de Jessops
Dear Dominic,
Thank you for your feedback.
We're so pleased you enjoyed our service and we hope you are enjoying creating new memories with your DJI Osmo Pocket 4 Creator Combo!
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Ross,
Thanks so much for sharing your comments - we're delighted you found our Jessops Glasgow team so helpful!
Kind regards,
The Jessops Customer Service Team
Great service received by salesman
Great service received by salesman, talked through and advised the best product to purchase. Left with a satisfactory purchase and additional extras.
Great service and professional service from the sales team.
15 de mayo de 2026
Respuesta de Jessops
Dear Stephen,
Thanks so much for your feedback.
Our Jessops Glasgow team are so pleased to hear you enjoyed your customer experience with them and we hope you are happy with your new Panasonic Lumix TZ99!
Kind regards,
The Jessops Customer Service Team
Nothing further that can be done - Unable to Honour Your Order” Out of Pocket
Already contacted customer service, as per their reply to an earlier review. Recap and Response from Jessops:
Before this, for weeks received regular emails assuring me that:
“...as soon as the stock is available, we'll ensure your order is dispatched to you as quickly as possible.”
Then one day, only hours later, after receiving their regular order updates:
“...we regret that we are unable to honour your order...”
followed by:
“If you would still like to proceed with your order, you can do so at the new price online.”
That “new price” was over £300 higher.
As a loyal returning customer, I found this completely unacceptable. Instead of honouring a confirmed order, they cancelled it and effectively suggested I repurchase the exact same item at a massively higher price.
Contacted the company:
Jessops email concluded with:
“... afraid there is nothing further that can be done.”
No accountability, no fairness, and absolutely no consideration for customer loyalty.
After weeks of waiting, uncertainty, and repeated assurances that the order would be fulfilled, this turned into an incredibly stressful and frustrating experience.
The complete lack of care, consideration, or accountability shown towards a loyal customer made the whole situation even more disappointing, especially as I had chosen to order from them over other companies offering the same item at the same price.
Would be interested to hear whether the company has anything meaningful and customer friendly to say here about this situation, beyond the standard “please contact customer service” response.
ALREADY CONTACTED JESSOPS EARLIER. Response: you can order at the new price online
Please advice/indicate here if you would honoring the order?
21 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Hello,
Thank you for your feedback.
This is the 2nd review in 2 days which looks to be about the same issue. We are keen to get back to you however you have not responded to our team's request on your 1st review for your order details so we can investigate the situation for you. Please could you respond so we can try and help out?
Kind regards,
The Jessops Customer Service Team
Swift and Smooth
The process to handle the trade-in of my camera was handled swiftly, courteously and smoothly via the staff at Jessops in Shrewsbury and the remote trade-in team. I heard within a few days the valuation and about next steps via email. Once I had accepted the offer and provided my bank details, the credit was made within a few days.
The staff at Jessops in Shrewsbury are friendly, professional and have excellent product knowledge.
29 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Hello,
Thank you for your feedback, we really appreciate your support and lovely comments. Our Jessops Shrewsbury and trade-in teams will be delighted to hear you had such a wonderful experience with us.
Kind regards,
The Jessops Customer Service Team
Respuesta de Jessops
Dear Nancy,
Thank you for your feedback.
We're so pleased you enjoyed your customer experience with our Jessops Sheffield Meadowhall team. We hope you're enjoying your new R6 MKII!
Kind regards,
The Jessops Customer Service Team
Glad you still do a great business
Glad you still do a great business. Four stars only because of your collection service not being available when buying by montly. You’re paid in full by the lender anyway, I don’t understand why offering only delivery option on this.
28 de abril de 2026
Respuesta de Jessops
Dear Gus,
Thank you for your feedback, we really appreciate you sharing your comments. We will pass these onto the team as we are always looking for opportunities to improve our customer experience and our customer's comments are incredibly valuable in helping us to keep striving forward.
Kind regards,
The Jessops Customer Service Team
I have used Jessops annually to enlarge…
I have used Jessops annually to enlarge my prints using Acrylic and aluminium large scale formats. The service is generally very good, but when I received a cropped image Jessop's team decided this was my fault despite no evidence of this. I had the original and printed images reviewed by a friend, an award winning photo editor and photographer and it was only when I shared this analysis was I offered a satisfactory resolution. I will continue to use Jessops, indeed I have since this protracted customer service exchange, but I sincerely hope that their default position will change from blaming their customer.
14 de abril de 2026
Opinión espontánea
Respuesta de Jessops
Dear Max,
Thank you for your feedback, we really appreciate your customer loyalty and support!
We do apologise for any frustration caused throughout the discussions with our customer service team - we pride ourselves on our customer focussed, solution orientated approach however we are also always happy to hold our hands up if we feel we have made an error in judgement. We're delighted we found a resolution to move forward with in the end.
We look forward to assisting you in the future!
Kind regards,
The Jessops Customer Service Team
Absolute and complete rubbish service.
Absolute and complete rubbish service.
Customer services was a waste of time
11 de mayo de 2026
Opinión espontánea
Respuesta de Jessops
Dear David,
Thank you for your feedback.
We're very keen to investigate what has happened here and how we can assist moving forwards to find a solution. Please can you respond to our request for your order details so we can help out.
Kind regards,
The Jessops Customer Service Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.