Jessops Opiniones 

Ordered a camera is February it’s now June still not arrived asked for compensation from the company and they came with the same excuse just a terrible company

Ordered two cameras and order was completed and processing - I was charged. A week later it was still processing so I contacted customer service and they didn't have the cameras I ordered in stock so it was going to remain processing indefinitely (this was only flagged when I contacted them myself). The money had left my account - an order of nearly £3,000.

I emailed to ask for clarification on why this had been able to happen and to ask for a solution/alternative cameras but no response. Money was refunded with no contact or apology.

As the owner of a film and media production company I would not recommend.

Ordered a pair of Nikon Monarch M7 8x42 binoculars and paid full.
Appreciate the order said awaiting stock so made enquiries after not hearing anything not even an email or any form of contact to update on delivery situation
Initially told via their chat that Jessops not expecting any M7's within the next 2 weeks which was fully acceptable.
Saw today that Jessops were offering a discount on the same binoculars so assumed there may have been some indication of when I would receive my paid for item
After pushing and insisting an approx delivery date using the chat function I've been told 1-2 months !
This is unacceptable and unfair to continue to take orders and even gather more sales by offering a discount for an item you know wont be in stock for 1-2 months then no guarantee of delivery even then
If taking orders with full payment then buyers should at least be allowed to know and place their order on the full awareness of the delay with no end time line
Disappointed along with the live chat experience
*** My order info shared as requested stick awaiting your findings to share on this forum
Mention on a previous negative review that money isn't taken until your item is ready to dispatch.
This is incorrect as my payment was taken when item not in stock.
Nationally the income from retained payments im guessing will be generating Jessops a fair amount of interest.
Can you please respond to your findings in my case
I have also read Raphael one of your chat assistants appeared dismissive on another review after mine
Possible training need clearly identified

Excellent service. Staff explained about the advantages of the product and availability.

Ordered a lens without realising it would be backordered and shipped within 3 weeks - Raphael via live chat had my order cancelled and refunded within minutes. Brilliant customer service.

Staff members very helpful will be returning to make another purchase before too long as the lady in the store demonstrated another camera to my partner which she will definitely be purchasing from your company,

Advertising a discount code but doesn't actual work when you try and check out. False Advertising.

Following the reply.

Yes I eventually made the order about 3 hours after the issue was first on your website. So I guess it got fixed ?

Visited to collect my new 24-70mm lens. Such an enjoyable experience chatting with Jack, who’s knowledgable and passionate about photography.

Will be back - thanks!

Called in for advice re purchasing a full mirrorless camera system (I had already completed in depth research & had a rough idea of what I needed), Antony spent some time with me & offered guidance (no pressure) after I had informed him of my requirements. He made some suggestions re suitable cameras & lenses which he noted down for me. I then spent a couple of days researching his advice & found it to be spot on, returned & purchased the entire system (& a few other items) from him. Truly great service, a very helpful, patient & accommodating individual, thank you so much Antony.

Easy transaction. Competitive pricing. Fast delivery! What more can I ask for!.

Very poor experience. Over the advertised timescale for delivery, item damaged when received, lengthy and time wasting process to get the item returned - and now the company is sitting on my return before 'considering' refunding my money. I feel it unlikely I will have any dealings with this company in the future.

Noting the reply - I would simply ask anyone who has received goods that are discovered to be damaged on delivery, if they feel it is acceptable for a supplier to then force you to wait an unknown duration to receive a replacement or refund (with ZERO updates). At the time of typing this, it is 13 days since I reported the damage and I am still waiting for the situation to be resolved. If I had purchased the same item from Amazon (that I will likely do when I get my money back), I would have had a refund/replacement immediately. I will not be returning to this supplier in the future based on this experience. How you resolve an issue says far more than how quickly you can supply items.

I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection. On entering the shop I was greeted by several members of staff, and handed my order. That's what I call efficient. I was served by friendly, knowledgeable staff, and my order was correct, complete and in perfect condition.

Excellent service from Jessops. Very helpful

Phoned customer service (Raphael)to enquire about delivery of a drone I was yet to order, asked about next day delivery which was not an option, he said when you order email customer service asking for him and he will get the order rushed though. He truly went above and beyond.

Latest news: Jessops manager got in touch, agreed with me, apologised, arranged collection of the case and refunded me. Great service, pragmatic, efficient.

Spent over £4,300 on a camera and a 6L case. When I got home, I found the case too small. Don't live in London, so took it back to the store on my next visit. Was refused a refund because return policy is 21 days and this was day 23.
I appreciate there needs to be a return limit, but expected some discretion given how much I had spent and for the sake of 2 days. Online customer services also refused to refund, plus even refused my suggestion of a credit note.
Staff in store were knowledgeable and helpful but good feeling has been completely undone. I now have a brand new case that cost me £98.99 for which I have no use.

easy to order on website
low price
quick delivery

Sales assistant was a somewhat clueless about the camera I ended up buying and was a bit condescending. Was also £100 out on the price when I asked how much it was - I almost walked away until I looked on the Jessop's website and saw it was actually £100 cheaper than he quoted.
Other than that everything was ok. I'd hope that next time it would be a different experience.

I recently went to the Shrewsbury branch to print off some of wedding photos and SAM was brilliant he went above and beyond! 5 star service

To be honest the interaction and knowledge of Mas was good but when can to ending the sale I was disappointed. He had the camera and lens but he didn't ask me if I needed anything else. When we first spoke he said was going to look after me but he didn't.

Phil very helpful and knowledgeable puts you at ease