Jigsaw24 Opiniones 

547
•
TrustScore: 4 sobre 5

4,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki &... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good Service. Although we received an email after ordering the computer, which informed us that this would be delivered in 3-4 weeks, it actually came within a few days. The technician who came to i... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'. Yet two days after I placed the order, I got a generic email to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Inside Sales (Leon) was extremely helpful, and saved me many weeks vs. Apple's BTO. Great friendly service and will shop again if there is an opportunity. Thanks again Leon!

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de hardware para ordenadores

Escrito por la empresa

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

547 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(547)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Always ace!

Great range of products and superfast delivery.

26 de agosto de 2026
Logotipo de Jigsaw24

Respuesta de Jigsaw24

Thanks for the great feedback, David. Happy we could help!

Valorada con 5 estrellas sobre 5

Inside Sales (Leon) was extremely…

Inside Sales (Leon) was extremely helpful, and saved me many weeks vs. Apple's BTO. Great friendly service and will shop again if there is an opportunity. Thanks again Leon!

25 de agosto de 2026
Opinión espontánea
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Respuesta de Jigsaw24

Thank you for the kind review, Christian! We're glad to hear that Leon was able to provide such a positive experience and we'll be sure to share your feedback with him.

Valorada con 5 estrellas sobre 5

All as expected

Product was well specified and competitively priced. Goods arrived as planned and work as expected. What's not to like?

14 de agosto de 2026
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Respuesta de Jigsaw24

Thanks, Russell! We appreciate your feedback and are pleased everything went smoothly.

Valorada con 5 estrellas sobre 5

helpful pre purchase advic

helpful pre purchase advice and prompt delivery. Very useful to speak to knowledgeable human pre purchase to check appropriateness

4 de agosto de 2026
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Respuesta de Jigsaw24

Thank you for your feedback, Peter. We're glad our team could provide helpful guidance and a prompt delivery service.

Valorada con 5 estrellas sobre 5

Always good to get an update.

Always good to get an update.
Very pleasant chat.
All questions answered
Thank you

7 de julio de 2026
Logotipo de Jigsaw24

Respuesta de Jigsaw24

Thank you, Peter! We appreciate your feedback and are pleased we could keep you informed and help with your questions.

Valorada con 1 estrellas sobre 5

12+ week delivery surprise

For the second time, your website homepage promised 'next day delivery', and your product pages promised '3-5 working days'.

Yet two days after I placed the order, I got a generic email to say I could expect to wait 12+ weeks due to supply chain issues.

I appreciate that you didn't take my money, but as a business I can't afford to have such a massive change in delivery schedule, days after order.

You have to make it clearer on your website at the point of sale.

This is the second time this has happened (I'd forgotten why we stopped buying from JS24) so you've got form.

I absolutely won't order again from you.

23 de julio de 2026
Logotipo de Jigsaw24

Respuesta de Jigsaw24

Thank you for your feedback, Niels. Unfortunately, your order was impacted by the global restrictions on the chosen model and similar devices. We’ve made changes to these models on our website to better set customer expectations and will continue to make further adjustments. If you have any future requirements please do call our team directly on 03332 400 888 and we’ll be happy to help ensure you have the best experience.

Valorada con 1 estrellas sobre 5

Tired to sell me something they didn’t…

Tired to sell me something they didn’t have. Waste of time.

20 de julio de 2026
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Respuesta de Jigsaw24

Thank you for your feedback, Michael, and we’re sorry we weren’t able to fulfil your order. Unfortunately, the model you chose has been affected by global supply constraints, which meant we weren’t able to give you a reliable delivery date. We completely understand that this wasn’t ideal and are sorry we couldn’t get the product to you this time. If you have any future requirements, please call our team directly on 03332 400 888 and we’ll be happy to help.

Valorada con 1 estrellas sobre 5

Non Existent Communication

Hands-down the most difficult company i've ever dealt with online. Incapable of responding to emails, perform actions that make no sense. Save yourselves the hassle and just go elsewhere to be honest.

7 de mayo de 2026
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Respuesta de Jigsaw24

Hello Calum, we're sorry to hear about your experience and appreciate you bringing this to our attention.

We'd like the opportunity to discuss this with you over the phone and get the matter resolved. Please call our Customer Support team on 03332 400 888 at your earliest convenience so we can work towards a resolution and hopefully turn this experience around.

Valorada con 5 estrellas sobre 5

Needed a 64gb MacBook Pro next day to…

Needed a 64gb MacBook Pro next day to deliver work for a client nowhere else even Apple direct could supply for at least 20+ days. Jigsaw24 came through❤️

14 de mayo de 2026
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Respuesta de Jigsaw24

Thanks for sharing your experience! We're pleased we could help you get the MacBook Pro you needed at short notice.

Valorada con 5 estrellas sobre 5

I've worked with Jigsaw24 for many…

I've worked with Jigsaw24 for many years and always get excellent service and competitive prices. Highly recommended.

12 de mayo de 2026
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Respuesta de Jigsaw24

Thank you for your ongoing trust in us, Ben. We truly value your loyalty and look forward to working with you for many more years to come!

Valorada con 1 estrellas sobre 5

Tried to get me to pay for a product that doesn't exist

Tried to get me to pay for a product that doesn't exist, and 2 weeks later I still haven't received my refund that was promised within 3-5 days. They're supposedly a reputable company but all I've experienced is a bunch of con artists.

Edit: per the reply, customer support did NOT resolve the issue. I had to go through my bank to claw the payment back. I told support "I've already resolved it myself now" not "Thanks for resolving it" -- more misleading seedy sales practices.

6 de mayo de 2026
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Respuesta de Jigsaw24

Hello Max, we're very sorry for the experience you've had with us and the frustration this situation caused.

We understand that Michael from our Customer Support team has since been in touch and helped resolve the issue. While we're pleased the issue has now been resolved, we'd like to apologise for the delays and communication issues you experienced along the way.

Thank you for your feedback. We hope to provide you with a much better experience in the future.

Valorada con 1 estrellas sobre 5

Totally Unresponsive

Placed an order with Jigsaw24 last week, owing to issues encountered at the checkout stage, I ended up trying multiple times to place an order. In the end, 4 units instead of 1 was ordered. Upon realising this, I attempted to contact the company by email, so as to clarify the order and have the issue corrected.

This happened prior to dispatch, however, the email fell of deaf ears and the item was sent out. Interesting, I got an email from an individual with the order confirmation detail shortly after.

Prior to delivery I continued to attempt to contact the company, again, no response. DPD delivered the item to my door (no safe place was set) and upon returning home from work the parcel was not anywhere to be found (that’s why I didn’t leave a safe place instruction). 2 days later I found the parcel was with a neighbour.

It’s been a week since I first tried to contact the company, and 4 days since I requested a return (well within the statutory 14-day distant selling returns window), alas I’ve had no response whatsoever.

As such my next step is to allow the full 14 days to elapse, then issue a chargeback via my credit card provider as this whole situation has been ludicrous.

Hilariously, and perhaps what’s prompted this review, is Jigsaw24 saw fit to send me unsolicited marketing emails today, which I’ve never signed up for, all while ignoring my other, legitimate, communication.

7 de mayo de 2026
Opinión espontánea
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Respuesta de Jigsaw24

Hello Callum, we're sorry about the difficulties you faced with your order. We recognise that the level of communication you received fell short of the standards expected and that we aim to provide.

Following a full review of the situation, the matter has now been resolved and a full refund has been issued. We'd like to apologise again for the inconvenience caused and thank you for your patience while we worked to resolve this.

If there's anything further you'd like to discuss, please don't hesitate to contact our Customer Support team – thank you.

Valorada con 5 estrellas sobre 5

Thanks to Jigsaw I could secure…

Thanks to Jigsaw I could secure refurbished machine with specifications Sold out or on pre order elsewhere.

3 de mayo de 2026
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Respuesta de Jigsaw24

Thanks for the great feedback! We’re pleased you found exactly what you needed.

Valorada con 1 estrellas sobre 5

Spam spam spam

Spam spam spam
I have no idea who this company is, but they’re spamming me with sales messages as if I’m a previous customer!

24 de abril de 2026
Opinión espontánea
Logotipo de Jigsaw24

Respuesta de Jigsaw24

Sorry about this, Rich. We certainly don’t want to send messages to anyone who hasn’t asked to hear from us.

Please could you email our marketing team at Marketing@Jigsaw24.com with the address receiving these messages? We’ll get you opted out straight away and look into what’s happened.

Valorada con 5 estrellas sobre 5

Great service

Great service, very helpful, slight issue with their suppliers delivery which got sorted expediently

13 de abril de 2026
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Respuesta de Jigsaw24

We appreciate the feedback! Glad you found the service helpful, and thanks for your patience while we got the delivery issue sorted.

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