Jigsaw Opiniones 

Respuesta de Jigsaw

Hace 3 días

Dear Claire,

Thank you for your review, and I am very sorry to hear about your recent experience.

I completely understand your frustration, particularly as your return was received on 9th September and you are still waiting for your refund. I also appreciate how disappointing it must have been to have your parcel left in an unsuitable location and exposed to the weather.

Unfortunately, we have recently experienced some technical issues which have affected the processing of a number of returns and refunds. I appreciate that this is not the level of service you expect from Jigsaw, and I sincerely apologise for the delay and lack of communication.

I have looked into order 1369130JIG and can confirm that your return has been received by our warehouse. Your refund is currently being processed, and we are working hard to clear the backlog caused by these technical issues as quickly as possible.

As a valued customer who has shopped with us many times before, I am particularly sorry that this experience has let you down. We truly appreciate your loyalty and regret the inconvenience and frustration this has caused.

Thank you for your patience and understanding while we resolve this matter.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Donna,

Thank you for your review. I am very sorry to hear about your experience and completely understand your frustration.

We appreciate that waiting for multiple refunds totalling nearly £500 is unacceptable, especially after contacting us through WhatsApp, email and Trustpilot without receiving the update you were expecting.

Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and response times. I sincerely apologise that this has affected your orders and that you have been left feeling ignored.

Please be assured that we are reviewing your case as a priority and working to ensure that the outstanding refunds for your returned items are processed as quickly as possible. We understand how disappointing this situation has been, particularly as you have made considerable efforts to contact us.

We are very sorry for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Estelle,

Thank you for your review, and I am very sorry to hear about your experience.

I understand how frustrating it is to have returned your dress and then receive no acknowledgement or refund update.

Unfortunately, we have recently experienced some technical issues which have affected the processing of a number of returns and refunds. Please accept our sincere apologies for the delay and lack of communication.

Your return is being processed by our warehouse team, and we are working to resolve all affected cases as quickly as possible. We appreciate your patience and are sorry that we have fallen short of the level of service you expected from Jigsaw.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Julie,

Thank you for your review, and I am very sorry to hear about your experience.

I completely understand your frustration, particularly as a loyal Jigsaw customer who has been waiting several weeks for a refund and has made multiple attempts to contact us without receiving the update you were expecting.

Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and response times. While this is not an excuse, I appreciate how disappointing and frustrating it must be to be left waiting for both your refund and a meaningful response.

Please be assured that we are working hard to resolve the backlog and process outstanding refunds as quickly as possible. We sincerely apologise for the delay, the lack of communication, and for falling short of the level of service you have come to expect from us.

We truly value your loyalty and are very sorry that this experience has left you feeling let down. Thank you for your patience while we work to put this right.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Marilyn,

Thank you for your review, and please accept our sincere apologies for the experience you have had.

We completely understand how upsetting and frustrating this situation must be, particularly as this was your first experience shopping with Jigsaw. We are very sorry that you were charged £115 and have not received the level of communication or service you expected from us.

We have reviewed order 1375603JIG and appreciate your concerns regarding the missing item and the delay in resolving this matter. Please be assured that we are investigating this as a priority and will ensure that the appropriate resolution is arranged as quickly as possible.

We apologise for the lack of response you have received and understand why you feel disappointed. This is not the standard of service we aim to provide.

Thank you for bringing this to our attention, and once again, we are very sorry for the inconvenience and frustration caused

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Thank you for your review, and I am very sorry to hear about your experience.

I completely understand how frustrating it must be to have been unable to reach our Customer Service team and to feel that your emails and WhatsApp messages have gone unanswered.

Unfortunately, we have recently experienced technical issues which have impacted our response times and our ability to assist customers as quickly as we would normally expect. We appreciate that this has caused considerable inconvenience and frustration, and we sincerely apologise.

Please be assured that our team is working hard to respond to all outstanding enquiries as quickly as possible. We value your feedback and are sorry that we have fallen short of the level of service you should expect from Jigsaw.

Thank you for your patience and understanding while we work through the backlog. We will be in touch as soon as possible regarding your enquiry.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Hazel,

Thank you for your review, and I am very sorry to hear about your recent experience.

I completely understand your frustration. After receiving only three of the four dresses from order 1368585JIG, being advised that one item was out of stock, and then having to wait for a refund on your returned items, I appreciate why you feel let down.

Unfortunately, we have recently experienced technical issues which have impacted some of our return processing and customer service response times. While I can see that your return was delivered to our warehouse on 5th September, I sincerely apologise that your refund for the returned items has not yet been completed and that you have had difficulty obtaining an update.

I also understand your disappointment with the lack of communication through email and WhatsApp. This is not the standard of service we aim to provide, and I am sorry that your messages have not been responded to as promptly as they should have been.

Please be assured that your refund is being processed, and we are working hard to resolve all outstanding cases as quickly as possible. We truly appreciate your patience and regret that this experience has overshadowed your previous shopping experience with us.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Eiri,

Thank you for your review, and I am very sorry for the frustration and disappointment this situation has caused.

I completely understand your concerns regarding the delay with the refund for order 1369358JIG and the lack of communication you have received. We appreciate that this is not the experience you expected when shopping with Jigsaw.

Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and customer service response times. We sincerely apologise for the delay and for not keeping you updated on the status of your refund.

Please be assured that we are reviewing your case and working to process outstanding refunds as quickly as possible. We understand how important clear communication is, and we are sorry that we have fallen short on this occasion.

Thank you for your patience while we work to resolve this matter. We genuinely value your feedback and apologise again for the inconvenience caused.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Karen,

Thank you for your review, and I am very sorry to hear about your experience.

I completely understand your frustration. Having purchased the items in good faith and then discovering that returning them would require a three-hour round trip is understandably disappointing, particularly when you were seeking an alternative solution and felt that your requests went unanswered.

We sincerely apologise for the lack of communication you experienced. This is not the level of service we aim to provide, and we appreciate how frustrating it must have been to feel that your concerns were not being addressed.

We value your feedback and are sorry that this experience has left you with such a negative impression of Jigsaw. Please accept our apologies for the inconvenience and disappointment caused.

Abigail - Customer Experience Agent

Respuesta de Jigsaw

Hace 3 días

Dear Mrs Jenkins,

Thank you for your review, and I am very sorry to hear about your experience.

I completely understand your frustration. Having returned three dresses over three weeks ago, with Royal Mail tracking confirming delivery on 30th August 2026, it is understandably concerning that you are still waiting for your refund and have been unable to obtain an update despite contacting us via email and WhatsApp.

Unfortunately, we have recently experienced technical issues which have impacted some of our return processing and customer service response times. We sincerely apologise for the delay and for the lack of communication you have received.

We appreciate that having over £100 tied up in an outstanding refund is unacceptable, and we are very sorry for the inconvenience and disappointment this has caused. Please be assured that we are working through all affected returns as quickly as possible and are prioritizing outstanding refund cases.

We regret that this experience has left you feeling unable to shop with us again and apologise that we have fallen short of the standard of service you should expect from Jigsaw.

Abigail - Customer Experience Agent