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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Leute ich habe den Fehler gemacht und trotz der schlechten Bewertungen bei Joancee bestellt und NEIN TUT ES NICHT. Hört nicht auf die guten Bewertungen. Die verkaufen Billigschmuck aus China! Jo... Ver más

Valorada con 1 estrellas sobre 5

Ich bin schockiert, dass so eine Website von Klarna unterstützt wird. Bestellung in einem Wert von über 600€ getätigt. Express Versand in Höhe von 25 € gewählt, der 2-4 Tage dauern soll. 10 Tage späte... Ver más

Valorada con 5 estrellas sobre 5

ABSOLUTELY STUNNING!!!! Brought a Gorgeous Ruby & Sapphire ring for a special Birthday. It looks even better than the photos! Beautiful quality & very classy box! LOVE IT!!! Have ordered another ring... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

After reading the reviews after the purchase thought i’d never get it or wouldn’t even get a refund but during the time of the delivery it was supposed to be here from 01/11/25-05/11/25 but had ar... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

We specialize in affordable 925 silver jewelry including necklaces, earrings, rings, and bracelets. Each piece features exquisite craftsmanship with hypoallergenic materials, combining durability and style. Enjoy luxury-quality designs at accessible prices—perfect for gifting or personal flair


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 46% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Horrible company asked for a refund 5…

Horrible company asked for a refund 5 times and they are still playing silly games I know your reading this Joancee I will get every last dollar refunded. Read reply on 3/26/25 V64250314162431623 Brandon.doyon@gmail,com the email name is the same as the name I used to place the order I don’t want any other rectification other then full refund.

18 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for all the inconvenience you were caused. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Or you can continue to communicate with the customer service team so that we can provide you with better assistance and enhance your shopping experience. Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Joancee jewerly

The jewerly is beautiful. I love my wedding ring. People have ask me about the ring, I tell them to order at Joancee, there work is great. I highly recomend Joancee . Thanks Joance I'm very happy with my ring.

13 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER - ITS A SCAM!!

My fiancé ordered a white sapphire wedding ring set march 12. Paid for expedited shipping $26 for it to come within 3-5 days. Waited and waited and never showed. Emailed them and their responses were short and suspicious. Did our research to find those reviews on here saying the same exact thing. Do NOT buy anything from this company!!!! It’s a scam!!!

12 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We sincerely apologize for any inconvenience caused to you. We understand your feelings and concerns. Here, we need to explain something to you. Delivery Time equals Processing Time plus Shipping Time. Before sending out each order, we need some time to process it. The processing time varies depending on the product, and you can check the processing time on the product page. And our customer service has provided you with a solution, please check your email.Please contact our customer service to inquire about the status of your order and get the corresponding assistance. Thank you for your understanding and feedback.

Valorada con 5 estrellas sobre 5

beautiful ruby ring

I absolutely loved the range of designs and found the perfect ring. order did take a little longer then I hoped but definitely would order again.

5 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We're extremely glad to hear that you like our designs! Your positive feedback means a lot to our team. Thank you so much for sharing, and we look forward to serving you again in the future.

Valorada con 1 estrellas sobre 5

Item not received. Ignored e mails. Awful service!! Steer clear!

My partner ordered me an engagement ring on here 5th March, and paid £20 for 3-5 business day delivery. It’s now the 18th, and no ring!
We have e mailed them. But no response. Fuming! And will be taking this further! Awful site. Steer well clear!! I’ll see what they say once my solicitor has glanced over this!!!! 😡

5 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for all the inconvenience you were caused. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.

Valorada con 1 estrellas sobre 5

Disgusting service ordered some things…

Disgusting service ordered some things weeks befor Christmas still waiting now being ignored do not trust this company I’ve started a claim to get a refund and take it further

5 de diciembre de 2024
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for all the inconvenience you were caused. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.

Valorada con 1 estrellas sobre 5

Do persist with this company about…

Do persist with this company about getting your money back iv been emailing them since 2 Feb and finally got my money ey back as I threatened to take it further to the financial ombudsman... 2 days later got my money back... I wud never give this company my time and this is not mistake it's absolutely loadz of rubbish..trying to say I recieved good and royalmail proved it wasn't sent to my address, wudnt be suprised if the didn't have it set to go to there own address and keep both the money and the goods STAY WEELLLLLLL CLLLLEEEAAAARRRR

2 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for all the inconvenience you were caused. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.

Valorada con 5 estrellas sobre 5

Joancee products are beautiful

Joancee products are beautiful , when I order I choosed express ship fee but trouble I recieved the products delay than I expect but I got refund from Joancee. Thank you very much.

4 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

Thank you for sharing your positive feedback, and we hope to serve you again soon for more effortless and delightful shopping moments.

Valorada con 5 estrellas sobre 5

Great service and delivery time

Great service and delivery time, the ring is perfect wonderful company

4 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

Thank you so much for your compliment! Your unwavering support and kind words mean the world to us. We pour our passion into every piece we create, aiming to bring joy and elegance to our customers. We're always looking to improve and innovate, so if you have any ideas on how we can make your experience even better, please share them with us. Thank you for being such a wonderful customer!

Valorada con 1 estrellas sobre 5

They suck........

They suck........
They ripped me off 127.00$ never even sent my ring. Don't recommend it......

26 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for any inconvenience brought to you.Please check your inbox and continue to communicate with our customer service team. We will do our best to help you solve the problem and improve your shopping experience. Thank you for your understanding. Once again, we apologize for the inconvenience caused to you.

Valorada con 5 estrellas sobre 5

ABSOLUTELY STUNNING!!!

ABSOLUTELY STUNNING!!!! Brought a Gorgeous Ruby & Sapphire ring for a special Birthday. It looks even better than the photos! Beautiful quality & very classy box! LOVE IT!!! Have ordered another ring for another occasion & even treated myself to one now seing how Beautiful and great quality they are! Thankyou!

1 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

Your positive reviews about our business just made my day. I can't wait to work with you again so that we can serve you in a better way.

Valorada con 1 estrellas sobre 5

I ordered a ring and only empty box…

I ordered a ring and only empty box come not happy with the servy

1 de marzo de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We deeply apologize for any inconvenience caused to you. We're sorry that we're not quite sure what went wrong. Could you please send the message to the email at service@joancee.com?They will help you to fix the problem.

Valorada con 2 estrellas sobre 5

It’s a beautiful ring

It’s a beautiful ring, it looks just like the picture. BUT. My boyfriend paid almost 30 dollars for it to come in 3-5 days, and it came a month late. I would just say don’t get excited for it to come in the time frame you want it to, because it can come months later. But I love it it’s so pretty and I’m obsessed lol

28 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We apologize for any inconvenience caused to you. We'll review and improve our processes to prevent such problems in the future. Your feedback is highly valued, and we hope you'll consider giving us another chance.

Valorada con 1 estrellas sobre 5

Seems like these reviews are all…

Seems like these reviews are all similar! Received my order finally today after emails back and forth waiting weeks for it to arrive, to get my parcel with no rings!! I ordered nearly £300 worth I’m fuming!!

27 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We deeply apologize for any inconvenience caused to you. We're sorry that we're not quite sure what went wrong. Could you please send the message to the email at service@joancee.com?They will help you to fix the problem.

Valorada con 4 estrellas sobre 5

Don’t panic yet! My item (eventually) turned up

I ordered my ring on the 15th January and it said delivery within 10-15 working days. They sent me a UPS tracking number which was incorrect, according to the courier website. After reading these reviews I started to panic thinking I’d never see the ring or my money again! I emailed and complained yesterday via email demanding a refund…. And lo and behold- by the time I got home, the package had actually been delivered that morning! (20th feb)…. So although their communication and tracking accuracy could have been better- to their credit- the ring did actually turn up (the packaging suggests it got held up at customs).

20 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

Thank you for sharing your shopping experience. If you have any questions about your order, you can contact the customer service team for assistance. We hope that you can have a good shopping experience from start to finish. I hope you will be satisfied when you receive the package. Thank you for choosing us.

Valorada con 1 estrellas sobre 5

Still nothing has arrived!

Iv had my ringing ordered well over two weeks ago and nothing I paid faster 3-5 days delivery!!!!! Have I been scammed ??? Before I ring my bank fraud team I want to no how much longer to wait

17 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We sincerely apologize for the inconvenience caused by the delay. We have expedited the processing of your order. Once your order is dispatched, we will notify you via email.If you still have any questions regarding your order, please feel free to contact our customer service team. We will do our best to help you solve the problems and enhance your shopping experience.

Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM!!

SCAM SCAM SCAM!!! If something is too good to be true it really is. Ordered a ring set - box came NOTHING inside!! Contacted Joan.cee and they just said 'Order has been delivered' yes the bl***y box has. Paid all that money for an empty box! dont get scammed guys. Better off buying Haribo rings!

20 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We're sorry to hear that our customer service didn't meet your expectations. Could you please provide us with your order number? Please contact our customer service team again and continue to communicate with them. They will do their best to help you resolve the issue. Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Be patient, be polite, it will be worth the wait.

Initially, my delivery didn't arrive. I emailed and got a response saying they would look into it. I got an email back saying they would let me know when it was shipped. They did and they arrived today. lovely packaging, a little jewellery box. The jewellery is stunning, I am so pleased. as described. fit perfect.

20 de febrero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We are truly overjoyed to receive such high - praise from you! It's wonderful to know that our products meet your expectations in terms of quality, appearance, durability, and packaging. Your recognition of our service means a great deal to us. If you have any further needs or suggestions, please don't hesitate to reach out. We're looking forward to serving you again.

Valorada con 1 estrellas sobre 5

SCAM!!

Placed an order end of Jan for my wedding ring. Two and a half weeks later and still hadn't received any notifications. Started to question whether the website was a scam!! Found their Facebook page/this page etc and every single person has said the exact thing happened to them. They take your money, you don't receive the jewellery. I've read the old review where someone has received the ring but needed to send it back. They couldn't send me back because you get charged for the return. I've come to the conclusion I'm not going to receive my ring. They have taken so many peoples money. They are ripping people off left, right and centre!!! AVOID!!!
Now I need to try and get my money back. They haven't responded to any of mine or my partners email!!

26 de enero de 2025
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

Sorry to hear that you've had an unpleasant shopping experience. We've replied to every email you sent. Please check your inbox or junk mail folder.Your order has been shipped.If you have any further questions, please feel free to continue communicating with our customer service team.

Valorada con 1 estrellas sobre 5

SCAMMERS AND THIEVES

Ordered 12th December 2024. After 15 email full of promises of delivery. Still nothing. They refuse to return my payment. Keep saying it's shipped. Liars and thieves. STAY AWAY FROM THESE SCAMMERS.. Ivy is computer genbot.

12 de diciembre de 2024
Opinión espontánea
Logotipo de www.joancee.com

Respuesta de www.joancee.com

We sincerely apologize for any inconvenience caused to you. According to your name, we've checked that your order was delivered on February 19th. We'd like to know if you have received it. If you have any questions regarding the order, please feel free to communicate with our customer service team. We will do our best to help you solve the problems and improve your shopping experience. Thank you for your feedback.

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