John Clark Motor Group - Dundee Audi Opiniones 

Service experience very poor.

My recently purchased Q3 was booked in for some simple remedial work which was being funded by Aberdeen Audi. The work was completed, and upon further inspection at home afterwards a new issue was noticed, whereby an exterior piece of bodywork on the car had been replaced (for reasons unknown) with an incorrect piece. After numerous email exchanges, where Dundee were less than helpful, (despite clear photographic evidence showing the car pre drop off and immediately after), Aberdeen Audi kindly agreed to cover the cost to allow it to be rectified even though the issue was clearly not of their making.

Dundee Audi at no point, either took ownership of the fact that this happened whilst the car was in their care (it was a mystery to them apparently..) much less even offer an apology.
The car was booked in once again (another 80 mile round trip, no offer of collection here), and upon collection in Dundee the replacement part had not even been fitted correctly...who is supposed to be checking the work carried out?, anyone at all??

Having been a serial Audi purchaser for years, this was by far the worst service experience I have encountered, far away from main dealer standard, and lacking in both ownership and transparency as well as being completely devoid of a focus on the customer experience.

I would gladly drive past Dundee back to Aberdeen for any future service needs, what a difference in customer service and attitude.

Fabulous service from Mark. Made the process of buying a car seamless and easy to follow.

Thank you Hamish for your professionalism, friendliness and making the transfer to my new car without any problems.
Also to Jacquline for her calm, friendly manner in explaining everything I needed to know about my new car.

Marion Morrison

My experience with Brett from Audi Dundee was perfect . All the communication was simple and helpful from my perspective, he was very clear and concise . There were numerous call to explain the different stages of our purchase . When picking the car up Jackie was very helpful to us at the dealership . She explained everything to my wife in a very detailed but simplistic manner . Overall we had a 10/10 experience from Audi . This is how transactions should go .

Staff were friendly and helpful and explained everything well. Extra touches like the car being revealed and manager coming over for a chat when I collected my new car were all great service. Everything in my car was explained to me and set up before I drove off too.

If I could give less than one star I would. We used them to service our car and the customer service was absolutely awful. The claimed they had the wrong phone number for us, despite correcting it (more than once) and contact to keep us updated was non-existent. Terrible, avoid at all costs.

Whole process from start to finish was comfortable and professional. All aspects of dealing with Audi Dundee were far superior to any other dealer I have dealt with in the past. Special mention to Mark for all his help !

Excellent service from the Salesman Brett Williamson, great product knowledge and information have gave prior to me purchasing my vehicle

Brett was lovely guy, very helpful and knew everything about the car we needed to know

Staff were great. Struggled with everything being done on-line re purchase, being an older generation. Car returned after 4 days to get air-con fixed. Should have been done prior to sale.

Sales person and support staff were down to earth and supportive throughout the whole process . Brett Williamson kept me informed regularly and called me back promptly after me leaving a message.

Great customer service, knowledge of product and all getting the correct car to suit us .

I bought an Audi A4 from Gareth a few days ago from making an enquiry to actually driving the car away only took 6 days. This was an excellent experience for me I was guided through the process eloquently and gave Gareth a target monthly payment price and he was able to get very close to that whilst lowering the price of the car and throwing in some extras too! Another high point was when I asked if I could have a full tank of fuel due to living far away from the dealership Gareth was able to do that for me free of charge. My thanks go out to Gareth and the team for an outstanding service and an excellent vehicle which I love very (almost too) much!

I purchased an Audi A6 40 TDI (2020) from Dundee Audi (John Clark Audi) in April 2025 through the Audi Approved Used programme. Just days after purchase, the vehicle showed a critical AdBlue/DEF fault with a “no restart in 300 miles” warning.

The vehicle was inspected by Harold Wood Audi, who confirmed the fault was pre-existing — meaning I was sold a faulty car despite the supposed Audi Approved quality checks.

The AdBlue pump was replaced, but now the same fault has returned, showing the same “no restart” message. I have also experienced:
• An adaptive light fault
• A puncture repair canister that was already expired at the time of sale (only replaced after multiple follow-ups)
• No courtesy vehicle while the car was off the road for nearly a week

Because of the 300-mile restart countdown, I cannot risk driving the vehicle. This is now the second time I’ve been left unable to use the car, and it’s directly impacting my business commitments and day-to-day life.

After formally rejecting the car under the Consumer Rights Act 2015, I received no response from either Audi UK or Dundee Audi. I even called Audi UK twice and left voicemails — not one was returned.

This experience has shown a total failure of Audi’s Approved Used standards, poor aftersales support, and no regard for the serious inconvenience caused.

If you’re considering buying a used Audi, be warned: the badge and branding don’t guarantee the customer care or quality you might expect.

Excellent from the minute I walked through the door until I signed for new car amazing service and excellent knowledge of your vehicles

The back number plate is damaged and would have been noticeable when it was being put on and therefore a new one should have been made. Hand-over was a bit rushed and I would have liked a bit more time even although the make and model is the same as last one.

Brilliant Levels of Service
Our sales executive, Mark Dolan went way beyond our expectations and provided an exemplary service when we bought our new car

Dundee Audi, thanks to Mark for a stress free smooth purchase & transition, thanks to Jacqueline for dealing with all the electronic documents & setting up of in Car myAudi , Scott from finanace dealing with a query & Colin the Manager who added to all the personal touch.
Definitly return.