Mathew from Dacia Aberdeen was very helpful and pleasant. We had an amazing experience in store and our vehicle is exactly what we need Aftercare is also great and would like o say thank you for ma... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónAbbotswell Road, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Having test driven and chosen the exact model of Dacia Bigster that suited my needs locally I managed to find one online at a great price at John Clark Aberdeen. Scott Arthur was very helpful discu... Ver más
I visited Arnold Clark just yesterday Everyone was busy...no attention come what may... Eventually James Westwater had a bit of time to spare I trusted him implicitly and laid my situation b... Ver más
La empresa ha respondido
Good, quick service from Scott Arthur. Deal fully completed in less than 5 working days, so 5-stars for him. Overall score knocked down 1-star as customer parking on-site is absolutely terrible. Extr... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario de automóviles usados
- Concesionario de motocicletas
- Estación de inspección de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Escrito por la empresa
John Clark Dacia forms part of the John Clark Motor Group and is the only place to visit if you are looking for a new or used Dacia car for sale. Our state-of-the-art dealership is situated at The Autoplex in Altens, just off the major A90 road and easily accessible from Aberdeen city centre or the wider Scotland area. Brimming with an abundance of new and Approved Used Dacia cars, as well as service, Motability and business offers, take advantage of incredible deals today. Contact our friendly and knowledgeable staff at our showroom today to arrange a test drive in the model of your choice, or ask about our current Dacia offers, you won’t be disappointed.
John Clark Motor Group
Escrito por la empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Información de contacto
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, Reino Unido
- 01224 677800
4,7
Excelente
256 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Picked up new car from James
Picked up new car from James. Great experience.
14 de febrero de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Hi Angela, That's fantastic! We'll be sure to let James know about your positive feedback. Thanks for taking the time to review your experience. Kind regards, Lisa
From starting my search on Monday for…
From starting my search on Monday for an automatic Dacia Duster till the vehicle was delivered yesterday (Thursday) it was plain sailing and a swift transaction.
Scott Arthur made purchasing the vehicle hassle free and even when the one I originally wanted was reserved he was able to offer me an alternative which was awesome finding an automatic car can be quite difficult. Scott was able to answer all my questions and queries promptly and has been very professional throughout whilst purchasing my new car.
Highly recommend and would definitely buy another car from the Dacia Aberdeen Branch
10 de febrero de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Hi Emma, Wow, what fantastic feedback! Thank you so much for sharing your experience. We're absolutely delighted to hear that your search for an automatic Dacia Duster, from Monday to Thursday, was so smooth and hassle-free. We're especially pleased that Scott Arthur was able to find you a great alternative when your first choice was reserved – we know how tricky it can be to find the right automatic car. It's brilliant to hear that Scott's prompt answers and professionalism made your purchase so easy. Thank you for the high recommendation, and we look forward to welcoming you back to the Dacia Aberdeen branch for your next car! Enjoy your new Duster! Kind regards, Lisa
Not blaming the salesman as only there…
Not blaming the salesman as only there 3 months and should have been shadowed
1 . Wasted endless time at garage for not hing
2. Picked up vehicle number of things wrong ,wiper blade ripped on back wiper, keys low battery, tyre pressure check on dashboard never been disabled, no passenger shelf at first told to order one myself till found out it had came with one, told £30 of fuel had been put in when the feul light came on next day, then Togo and fuel up to open feul cover to find it absolutely filthy and also all inside windows had to be clean as what looks like they had been cleaned with a filthy cloth ,I know this was not a brand new car but do expect it to bealot better than this very poor service.
6 de febrero de 2025
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning Jon,
Thank you for taking the time to share your experience. We're truly sorry to hear that your vehicle wasn’t up to the standard you expected when you collected it. This is not the level of service we aim to provide, and we completely understand your frustration.
Your feedback on the vehicle’s condition and service has been noted, and we’re addressing this internally.
Please reach out so we can make this right for you. We appreciate your patience and the opportunity to improve.
Best regards,
Eva
Excellent service …
Allan was extremely helpful Made the purchase of the car very easy He was exceptionally helpful when i picked the car up as i have never had an electric car before An excellent service
30 de enero de 2025
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Margaret.
Thank you for sharing your experience! We’re thrilled to hear that Allan made the car purchase process so easy and provided exceptional support, especially as you transition to an electric car. Providing clear guidance and excellent service is what we strive for, and we’re so pleased to know Allan exceeded your expectations. Enjoy your new car, and don’t hesitate to reach out if you have any questions or need further assistance!
Best Regards,
Erin
Very helpful
Very helpful. Scott Arthur at Dacia Aberdeen was super helpful
18 de enero de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Afternoon, Chris.
Thank you for your fantastic feedback! We’re thrilled to hear that Stuart provided very helpful and great service during your visit to Specialist Cars Renault. Your kind words mean a lot to us, and we’ll be sure to pass them along to Stuart. If there’s anything else we can do for you, don’t hesitate to reach out.
Best Regards,
Erin
Dacia duster
17 de enero de 2025
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Elaine.
Thank you for the fantastic five-star review! We’re thrilled to hear that you’re happy with your Dacia Duster. Your satisfaction is our top priority, and we’re so pleased we could assist you. If there’s anything more we can do, don’t hesitate to get in touch. Enjoy your Duster!
Best Regards,
Erin
Very helpful and attentive
Very helpful and attentive. Took time to listen and explain things. Followed up as promised on each occasion.
15 de enero de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Lynn.
Thank you for your lovely feedback about your experience at Specialist Cars Dacia! We’re so pleased to hear that our team was helpful, attentive, and took the time to listen and explain everything clearly. It’s fantastic to know that we kept our promises and followed up on each occasion. Your satisfaction means a great deal to us, and we’re always here to help if you need anything further.
Best Regards,
Erin
We recently purchased a car from Scott
We recently purchased a car from Scott. From the very start of the process Scott was excellent and kept in touch with us. We had daily updates and knew exactly what was happening , Highly recommend using Scott
15 de enero de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Deborah.
Thank you for sharing your fantastic experience at Specialist Cars Dacia! We’re delighted to hear that Scott provided excellent service, keeping you updated daily and ensuring you were informed every step of the way. Your recommendation means so much to us, and we’ll be sure to pass along your kind words to Scott.
If there’s anything else we can assist you with, don’t hesitate to get in touch!
Best Regards,
Erin
Good Communication counts
Appreciate Scott Arthur's efforts to give me a chance to look at a car on behalf of my son. Not quite the car he needs but Scott responded to the requests and made the effort to organise everything in a timely manner. Kept me informed really well which saved a lot of grief.
18 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning,
Thank you for sharing your experience with Specialist Cars Dacia!
We’re delighted to hear that Scott's efforts and excellent communication made such a positive impression. It’s great to know he kept you well-informed and organized everything in a timely manner to support your needs. Even though it wasn’t quite the right car for your son, we’re glad we could assist and help make the process smoother for you.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best Regards,
Erin
Excellent service from start to finish…
Excellent service from start to finish sales guy Scott Arthur was superb.
19 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Steven.
Thank you for your wonderful feedback about Specialist Cars Dacia!
We’re delighted to hear that Scott provided you with excellent service from start to finish. Your kind words mean a lot to us, and we’re thrilled that your experience was so positive. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best Regards,
Erin
Scott at Dacia Aberdeen
Scott at Dacia Aberdeen, excellent customer service from the start!
15 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Stewart.
Thank you for your fantastic feedback about Specialist Cars Dacia Aberdeen!
We’re thrilled to hear that Scott delivered excellent customer service from the very beginning. It’s always our goal to ensure our customers feel supported throughout their experience. We truly appreciate your kind words and look forward to assisting you again in the future, whether it’s for advice, servicing, or your next vehicle!
Not the experience we expected …
Having decided to use the PCP option for our purchase, we were very unhappy at their liaison with the finance company. Having agreed a handover time of 1pm, we agreed to visit the showroom at 11am, to provide additional proof of address. This had been requested by the finance company. After several delays, including a rejection because a document had been submitted with one digit incorrect, we eventually left with our new vehicle at 6pm. Not the new vehicle experience we were expecting.
15 de diciembre de 2024
Respuesta de John Clark Motor Group - John Clark Dacia
Dear David,
Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet expectations, particularly regarding the delays and communication during your vehicle handover process.
We understand how frustrating it must have been to face extended waiting times on what should have been an exciting and seamless occasion. Your comments about the liaison with the finance company have been noted, and we will review our processes to ensure such issues are minimised in the future.
We appreciate your patience on the day and are truly sorry for any inconvenience caused. We hope you are now enjoying your new vehicle and that we may have the opportunity to provide you with a better experience in the future.
Best regards,
Sara
Exceptional customer service
Great customer experience from the sales team at Aberdeen, had some issues with Dacia changing the goalposts on the specs of my vehicle. The sales team took my concerns, then came up with a plan and compromise that has left me with extremely satisfied and my faith restored as a result of this exceptional
customer service.
13 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Afternoon, Christopher.
Thank you for sharing your feedback about Specialist Cars Dacia Aberdeen!
We’re delighted to hear that the sales team worked closely with you to resolve your concerns and reach a compromise that left you so satisfied. Providing exceptional customer service and ensuring our customers feel supported is always our top priority.
Thank you for choosing us, and we look forward to assisting you again in the future. If there’s anything more we can do, please don’t hesitate to get in touch!
Best Regards,
Erin
Good customer service from Scott at…
Good customer service from Scott at Renault Dacia.
13 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning,
Thank you for your feedback about your experience at Specialist Cars Dacia!
We’re pleased to hear that Scott provided you with good customer service. If you need any further assistance, don’t hesitate to get in touch. We’re here to help!
Best Regards,
Erin
Collected Motability car
Arranged a Renault Motability vehicle through them.
From start to finish the service has been superb. James also went above and beyond when I turned up much earlier than originally planned on collection day of the vehicle.
A class service
12 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning, Natalie.
Thank you for your fantastic feedback about your experience with Specialist Cars Dacia!
We’re thrilled to hear that arranging your Motability vehicle was a smooth process and that the service exceeded your expectations. It’s great to know that James went above and beyond to assist you on collection day. If you need any further support, we’ll be more than happy to help!
Best Regards,
Erin
Friendly service made everything easy
Friendly service made everything easy, and explained everything well for the purchase. Dealt with Scott Arthur who made the process smooth.
7 de diciembre de 2024
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning Blair,
We're so grateful for your kind words. It's always heartwarming to hear that our team, especially Scott, has made a positive impact on your experience. Thank you for choosing us!
Kind Regards,
Rachel
Professional and Helpful
Joseph was extremely helpful, professional and knowledgeable, and he made the whole experience of buying a new car very easy.
7 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning Karen,
We are delighted to receive such positive feedback. Your satisfaction is our utmost priority, and Joseph will be happy to know that you appreciated their assistance. We look forward to serving you again in the future.
Kind Regards,
Rachel
New vehicle purchase
Allan was great from start to finish. Very smooth purchase process, with good advice and product knowledge. Really happy with my purchase.
29 de noviembre de 2024
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning Kilau,
We'll be sure to share your positive feedback with Allan. They'll be thrilled to hear that you were so pleased.
Your positive feedback is the best reward for our team. Thank you for choosing us and we wish you many happy years of driving with your new car.
Kind Regards,
Rachel
I found that Joseph was very helpul
I found that Joseph was very helpul, expaining everything fully and carefully, making sure that I understood everything.
7 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning,
Thank you for your positive review. We'll be sure to share your positive feedback with Joseph. They'll be thrilled to hear that you were so pleased.
Kind Regards,
Rachel
Joseph was really friendly and helpful…
Joseph was really friendly and helpful today. He made everything really clear which helped my to make my decision.
6 de diciembre de 2024
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Dacia
Good Morning Becky,
Many thanks for your review and feedback, which I will ensure is passed on to Joseph and the management team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.