Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms ofte... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Price was good and Scott, the sales person I dealt with was excellent, including checking everything was OK after I had purchased the car. Would happily buy another car from John Clark Renault in Aber... Ver más
La empresa ha respondido
Buying a car is usually stressful but James fair weather made the entire process smooth and transparent , he went above and beyond to help me . He was patient and gave me honest advice instead of just... Ver más
La empresa ha respondido
Although we never purchased a Renault we were impressed with the service from the sales staff, especially Scott Arthur who went over the stuff the Scenic Electric had, answered any queries we had and... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario de automóviles usados
- Concesionario de motocicletas
- Estación de inspección de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Escrito por la empresa
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Escrito por la empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Información de contacto
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Reino Unido
- 01224 677 800
4,6
Excelente
420 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
NEW CAR
Helpful and informative all the way and very efficient service. Big thanks to Stuart for all his help and making the transaction so straightforward
2 de noviembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good morning, Congratulations on your purchase. We are thrilled to hear you received such helpful, efficient service. A massive well done to Stuart for making the transaction so straightforward. We truly appreciate the feedback! Kind regards, Lisa
Renault 5 Purchase
Purchased a Renault 5 from John Clark in Aberdeen and we are based in the West Midlands. Delivery was arranged quickly and everything went smoothly. Allan in the sales team was extremely helpful, arranged a video of the car to be sent and all was fine when the car was delivered 4 working days after initial enquiry. The whole process was easy and hassle free, would definitely recommend.
11 de noviembre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good morning Paul, Thank you for the fantastic review regarding your Renault 5 purchase! We are delighted to hear the long-distance sale to the West Midlands was easy and hassle-free, and that the delivery was quick. We will ensure Allan and the team receive your kind comments. We appreciate your recommendation and wish you many happy miles in your new car! Kind regards, Lisa
Positive experience
Our salesman, Scott Arthur, was polite, respectful, patient and knowledgeable. We felt free to ask questions and express concerns, We appreciated the phone call next day and the opportunity to ask more questions which arose from driving the car around town.
8 de noviembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Mrs Leslie.
Thank you for your review of John Clark Renault. We’re so pleased to hear that Scott provided such a positive experience. It’s great to know you felt comfortable asking questions and that Scott’s follow-up call the next day gave you the chance to discuss your new car further.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Very good service
I really enjoyed my experience looking for a new car with this company and their salesman Scott was very helpful with showing us the cars and giving us information will definitely be back again
20 de octubre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your review of John Clark Renault. We’re delighted to hear that you had such a positive experience while looking for your new car and that Scott was so helpful and informative throughout your visit. It’s great to know you enjoyed the process and plan to return in the future. We’ll be sure to share your kind words with Scott and the team. We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault.
Best Regards,
Erin
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Keith.
Thank you for your review of John Clark Renault. We’re delighted to hear that you received great service from Scott when purchasing your new car. We’ll be sure to pass on your kind words to Scott and the team.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Smooth sale from start to finish
1 de octubre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Robert.
Thank you for your review of John Clark Renault. We’re really pleased to hear that your car purchase was smooth from start to finish. Your feedback is greatly appreciated, and we look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Fantastic service from start to end
We knew we wanted an R5, it couldn't be an easier sale to make. Having been disappointed with the sales and communication experiences of the two dealers closest to our home address, we turned to Renault Aberdeen and it has turned out to be a fantastic decision. On arrival, we were introduced to Lewis Kinniburgh and, from there, we couldn't be happier. He was clearly very customer focused from that start, guiding us through the purchase process, finance quotations and part exchange process. Once the order was placed, Lewis was regular in his contact, keeping us updated with the build progress, answering any questions we had and facilitating the addition of a couple of options after the initial order. Nothing was too much trouble, he was a friendly, engaging and customer focused in his emails as he was in person. Handover was very smooth with plenty of time given to showing the me car's features and ensuring i was comfortable before leaving the dealership.
We can't thank Lewis enough for a smooth, professional, personal and personable buying journey from start to end. As a representative of John Clark, he is truly an asset.
9 de octubre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Moira.
Thank you for your detailed review of John Clark Renault. We’re absolutely delighted to hear about your fantastic experience purchasing your new Renault 5 with us. It’s wonderful to know that Lewis provided such exceptional service. We’re so pleased that his regular communication, customer focus, and attention to detail helped make the purchase enjoyable and stress-free.
We really appreciate you choosing to travel to Renault Aberdeen after your earlier experiences elsewhere, and we’re thrilled that it proved to be the right decision. Thank you once again for your trust and recommendation, we look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Staff are really helpful and guided me…
Staff are really helpful and guided me through the process of moving to my first electric vehicle
2 de octubre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good morning Michael,
The shift to an electric vehicle is a significant decision, and we are thrilled to hear that our staff provided you with the necessary help and guidance to make the process smooth and enjoyable. Making sure our customers feel confident and well-informed about their new EV is what we aim for.
Thank you so much for recognising the team's professionalism and taking the time to share your five-star experience with us!
Kind regards,
Lisa
When purchased car
When purchased car, scratch was ment to be polished out when picking up car 1 week later, returned to pick up car, and wasn't fixed also wheel trims all scratched, no parcel shelf and full car not valeted properly. Agreed to a date to travel back up to adress issues, but when date arrived couldn't supply me with a courtesy car until few weeks later again. When returned for car all complete but car was still filthy inside. The person I dealt with was good salesman and genuine but was having to do too much regarding full garage. Also telephone communication was a nightmare as felt I was always contacting garage.
20 de agosto de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good morning Mr Pettigrew,
Thank you for providing your feedback. We are sorry to hear about the issues you experienced both with the initial condition of the vehicle and the subsequent service process.
It is clear from your review that the vehicle preparation and attention to detail fell short of the high standards we aim to uphold. We sincerely apologize that the agreed-upon repairs and essential items were not addressed prior to your collection, and that the final valet was unsatisfactory.
We also regret the inconvenience and delays you faced in trying to resolve these matters, particularly with the communication difficulties and the issue of securing a courtesy car. We understand that this has been a frustrating experience and apologize for the extra effort and time this required on your part.
We value your feedback on the overall process and will use it to review our internal communication and vehicle preparation procedures to prevent similar situations in the future.
Kind regards,
Lisa
Such and easy experience when I…
Such and easy experience when I purchased my new car , sales person Lewiis Kinsberg was so helpful throughout.
30 de septiembre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, James.
Thank you for your review of John Clark Renault. We’re delighted to hear that your car purchase was such an easy and enjoyable experience and that Lewis was so helpful throughout the process. We’ll be sure to share your kind words with Lewis and the team.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
It was a day that we planned to visit …
It was a day that we planned to visit a number of car dealerships. But we didn't get any futher than Renault.
We saw a Scenic in the showroom, with its details displayed near by. Giving us the information needed for us to make an easy decision.
James from car sales was on hand to answer our questions and start the process. He kept us up-to-date with the different paperwork needed to be filling in and arrival time of the car.
On the day of our car collection, we had a few hours delay due to technical issues with computers. To ease our wait we where given a car to use to go for lunch, which John Clark Motor Group offered to pay for.
We have had our car for two weeks now, and are delighted with our Renault Scenic.
25 de septiembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Eileen.
Thank you for your detailed review of John Clark Renault. We’re delighted to hear that your visit turned into such a positive experience and that the Renault Scenic caught your eye right away. It’s great to know that James was on hand to answer your questions, keep you informed throughout the process, and ensure everything ran smoothly from start to finish. We appreciate your patience during the short delay on collection day and are glad the team were able to make things more comfortable for you. It’s wonderful to hear that you’re now enjoying your new Scenic, we’ll be sure to share your kind words with James and the team.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Scot was very Professional and
Scot was very Professional and
we were bery happy with all staff.
30 de septiembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, John.
Thank you for your review of John Clark Renault. We’re really pleased to hear that Scot provided such professional service and that you were happy with all of our staff during your visit. We’ll be sure to share your kind words with the team.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Thank you Scott Arthur for all your…
Thank you Scott Arthur for all your help much appreciated great job and sales man very friendly and answering all my questions the car is fantastic love it would recommend anyone to buy a car from John clark
1 de octubre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Anne.
Thank you for your review of John Clark Renault. We’re so pleased to hear that Scott Arthur provided such friendly and helpful service, taking the time to answer all your questions and make sure you were happy with your purchase. It’s fantastic to know you’re loving your new car, and we truly appreciate your recommendation.
We’ll be sure to share your kind words with Scott and the team, and we look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Good decision 👍
Just get my car from Autoplex and that was good decision. Scott was briliant and very helpfull thrue all paperwork. Time I been there Beata very attentive make me feel very welcome. All staff who I met thrue that time very friendly and nothings was a problem. Well done guys👍
27 de septiembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, Marcelina.
Thank you for your review of John Clark Renault. We’re so pleased to hear that choosing your car from the Autoplex was such a good decision and that Scott supported you brilliantly through all the paperwork. It’s wonderful to know Beata made you feel so welcome and that the whole team were friendly and helpful throughout your visit.
We’ll be sure to share your kind words with Scott, Beata, and the rest of the team. We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Traded in a Renault Koleos,had it for 5…
Traded in a Renault Koleos,had it for 5 years
,an excellent car. Got a good trade in price for it.
Sales man was very informative,came up with an excellent deal,couldn’t refuse it
26 de septiembre de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, Sydney.
Thank you for your review of John Clark Renault. We’re delighted to hear that you had such a positive experience trading in your Renault Koleos after five years and that you received a strong trade-in price. It’s great to know our salesman provided clear information and was able to put together an excellent deal for you.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
See James better than any salesman.
See James better than any salesman.
24 de septiembre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, Kevin.
Thank you for your review of John Clark Renault. We’re delighted to hear that James made such a great impression and looked after you so well. We’ll be sure to share your kind words with him and the team. We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards, Erin
Renault 5 purchase top service.
Spoke to Scott Arthur on wanting to purchase a new Renault 5.
Very friendly, straight talking and helpful in sorting everything out for me. Highly appreciated.
Highly recommend. I have also bought used VW Tiguans from VW John Clark before and they were also very helpful.
I will definitely keep using the John Clark Motor Group in the future.
Thanks.
James Winks
Shetland Islands
22 de septiembre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, James.
Thank you for your review of John Clark Renault. We’re delighted to hear that Scott was so friendly, straightforward, and helpful in supporting you with your interest in the new Renault 5. It’s fantastic to know you’ve also had positive experiences with John Clark Volkswagen in the past and that you’d highly recommend our group.
We truly value your loyalty and kind words, and we’ll be sure to share your feedback with Scott and the wider team. We look forward to welcoming you again to John Clark Motor Group in the future.
Best Regards,
Erin
Scott at renault great service
18 de septiembre de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, Alexander.
Thank you for your review of John Clark Renault. We’re delighted to hear that Scott provided you with great service. We’ll be sure to share your kind words with him and the team.
We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.
Best Regards,
Erin
Fantastic salesman not pushy and very helpful
Great service and suffer for
Matthew Rose, couldn’t have been more helpful in helping me choose the right car for me.
Delighted with the can and it’s fuel economy, just what I was looking for
26 de agosto de 2025
Opinión espontánea
Respuesta de John Clark Motor Group - John Clark Renault
Good Afternoon, William.
Thank you for your great review! We're so pleased to hear that Matthew provided such helpful and supportive service, making sure you found the right car to suit your needs. It’s fantastic to know you’re delighted with your car and its fuel economy, it sounds like the perfect match.
We’ll be sure to pass on your kind words to Matthew. If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
Erin
Extremely easy to deal with
Extremely easy to deal with, explanations were honest and precise, sales leader had an extremely likable leadership style.
31 de agosto de 2025
Respuesta de John Clark Motor Group - John Clark Renault
Good Morning, Ian.
Thank you for your kind feedback! We're so pleased to hear that you found the process straightforward and appreciated the clear, honest explanations.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Best regards,
Erin
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.