Staff always helpful. Received service and mot reminder in good time and offered a convenient time. Service staff were very pleasant and chatty when I dropped my car off and on collection. Arrived... Ver más
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Consulta las opiniones de los clientes
Straight forward process from start to finish. Paul was very good at keeping in contact throughout, he was very patient and understanding. He made the whole process easy and uncomplicated ensurin... Ver más
Picked up my sons new car this morning from John banks Bury st Edmunds and had as with every visit exception service. Would highly recommend them if looking for a new or second hand car. Honest,reli... Ver más
David was very friendly and very helpful right from the start of the process of buying our new car. He took us for a test drive on roads that we were able to drive at different speeds to decide if... Ver más
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario Honda
- Concesionario Hyundai
- Concesionario Mazda
- Concesionario Renault
- Concesionario Suzuki
Escrito por la empresa
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Información de contacto
Kempson Way, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4,8
Excelente
2 mil opiniones
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Motorcycle Mechanical issues
I went to JB BSE for a service and valve clearance on a motorcycle. However, this turned out to be a protracted and unfriendly experience. My bike was retained for a period of 6 weeks, I had to call several times to chase them up and the information was vague and unhelpful.
My experience with them ended up with me sending an email advising about my legal rights and suddenly, the motorcycle was repaired within 2 days.
I feel that their staff have more experience with technology as opposed to mechanical issues, as it should not have taken such a long time to repair and I should also have received regular updates on progress. To be honest, I believe that they were incapable of solving the problem and should have advised me at inception.
Please be aware if you want a mechanical issue on a Honda CBR 1000 RR (06) or any older model of motorcycle.
1 de abril de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for taking the time to share your experience.
We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.
Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.
We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.
John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.
Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.
I visited John Banks Hyundai Cambridge…
I visited John Banks Hyundai Cambridge for a test drive and was greeted by Marian, who welcomed me with a warm smile. He was friendly and professional as we discussed options for choosing the right vehicle. I decided on the Tucson N Line hybrid 239 after he shared honest advice and helpful guidance. He clearly has a lot of knowledge about cars and provided trustworthy information throughout the process. The car itself is impressive, and I left feeling really pleased with my choice.
24 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Dear Mr Saffer,
Thank you for taking the time to leave us such a wonderful five-star review.
We're delighted to hear that your MOT experience at John Banks Suzuki Ipswich was straightforward from start to finish. Making the booking process simple, carrying out the work efficiently, and taking the time to explain everything clearly are all important parts of the service we aim to provide.
It's especially rewarding to know that we've earned your trust as your preferred garage. Your comments about our honest advice and the care we take with your car mean a great deal to the whole team.
Thank you for your continued support. We look forward to welcoming you back to John Banks Suzuki Ipswich for your next visit.
The entire process was straightforward
The entire process was straightforward, with clear timelines provided at each stage. Communication was consistent, and I was kept informed throughout. There were no unexpected complications, which made the experience much easier to manage.
23 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for taking the time to leave us a five-star review.
We're delighted to hear that you found the entire process straightforward and that our team kept you informed every step of the way. Providing clear communication, setting realistic expectations and ensuring a smooth, hassle-free experience are all things we strive for.
It's great to know that everything went to plan and that there were no unexpected complications. We really appreciate your feedback and look forward to welcoming you back to John Banks again in the future.
Very straightforward process from start…
Very straightforward process from start to finish. Staff very helpful.
24 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Dear Mr Miller,
Thank you for taking the time to leave us your five-star review.
We're delighted to hear that you found the whole process straightforward from start to finish and that our team was helpful throughout your visit. Providing a smooth, hassle-free experience with friendly and knowledgeable service is exactly what we aim to deliver.
We really appreciate your kind comments and your support. Thank you for choosing John Banks, and we look forward to welcoming you back again in the future.
Best regards, Robin and Team at Honda Cambridge Service Division
I have had nothing but first class…
I have had nothing but first class service from John Banks Colchester, during my purchase of a scooter and subsequent visits. The staff are friendly and very efficient. Free coffee is a bonus!
23 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear that you've received nothing but first-class service from the team at John Banks Honda Motorcycles Colchester, from purchasing your scooter through to your subsequent visits.
It's wonderful to know that our friendly and efficient team has made such a positive impression, and we're pleased you've been enjoying the complimentary coffee too – it's all part of making every visit as welcoming as possible!
Thank you for choosing John Banks Honda Motorcycles Colchester. We truly appreciate your support and look forward to seeing you again for many more enjoyable rides and visits in the future.
Best regards,
The John Banks Honda Motorcycles Colchester Team
The team took the time to explain…
The team took the time to explain everything clearly, which made the process straightforward. They kept me informed throughout, so I always knew what was happening. Whenever I had questions, they answered them patiently and in detail. It was exactly the level of support I needed. Great service as usual.
19 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your fantastic five-star review.
We're delighted to hear that you found the whole process straightforward and that our team took the time to explain everything clearly. Keeping our customers informed throughout their journey and making sure every question is answered is something we pride ourselves on, so it's wonderful to know this made such a positive difference to your experience.
Your comment, "Great service as usual," means a great deal to us and lets us know we're consistently delivering the standard of service our customers expect.
Thank you once again for your continued support. We all look forward to welcoming you back to John Banks Suzuki Ipswich in the future.
Best wishes,
Adrian and the Team
John Banks Suzuki Ipswich
the day went as planned
the day went as planned, from picking up temporary car, to picking up vehicle after service.
18 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for taking the time to leave us your five-star review.
We're delighted to hear that everything went exactly as planned, from collecting your courtesy vehicle through to picking up your Alpine after its service. We know how important a smooth and well-organised experience is, and it's great to know our team delivered that for you.
Thank you for choosing John Banks Alpine Cambridge for your servicing needs. We truly appreciate your feedback and look forward to welcoming you back for your next visit.
Best regards,
The John Banks Alpine Cambridge Team
All the staff were helpful and…kind
All the staff were helpful and explained everything carefully. They were friendly and professional and did not rush me at all, so I felt comfortable. Kimberly and Rhys made sure I understood everything they said (I am deaf) and I appreciated their care.
17 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Dear Lesley
Thank you so much for your wonderful five-star review.
We're delighted to hear that you had such a positive experience with our team at John Banks Honda Ipswich. It's especially pleasing to know that Kimberly and Rhys took the time to explain everything clearly, ensuring you felt comfortable and fully informed throughout your visit.
We believe every customer deserves a welcoming and accessible experience, and we're so pleased that the care, patience and professionalism shown by Kimberly and Rhys made such a positive difference. We will be sure to pass on your kind comments to them—they will be delighted to receive your recognition.
Thank you for choosing John Banks Honda Ipswich. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Best wishes,
Ed and the John Banks Honda Ipswich Team
Kymberley was super helpful
Kymberley was super helpful when looking for a Vauxhalm Mokka, gave us all the time we needed and when we had decided to buy kept us informed of when the vehicle would be ready to collect, we would certainly go back to her again when we next choose to change vehicles.
20 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for taking the time to leave us such a wonderful five-star review.
We're delighted to hear that Kymberley was so helpful in assisting you with the purchase of your Vauxhall Mokka. Taking the time to ensure our customers never feel rushed and keeping them informed throughout the buying process is exactly the level of service we strive to provide.
It's fantastic to know that Kymberley's communication and support made your experience such a positive one, and we'll be sure to pass on your kind comments to her. She'll be thrilled to know that you've said you would return to her when it's time to change your vehicle again.
Thank you for choosing John Banks Honda Ipswich. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Best wishes,
The John Banks Honda Ipswich Team
The handover process was great
The handover process was great, and everything felt well-organised. I felt looked after throughout, and the whole experience was comfortable. Collection of the vehicle went smoothly with no issues. It all worked out just as expected.
20 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Dear Mr Routley,
Thank you for your fantastic five-star review.
We're delighted to hear that your handover experience at John Banks Honda Motorcycles was so well organised and that everything went smoothly from start to finish.
It's great to know you felt looked after throughout the process and that collecting your motorcycle was comfortable and hassle-free. We work hard to ensure every handover is enjoyable and memorable, so it's wonderful to hear that everything met your expectations.
Thank you for choosing John Banks Honda Motorcycles. We wish you many safe and enjoyable miles on your new bike and look forward to welcoming you back again in the future.
Best wishes,
The John Banks Honda Motorcycles Team
The dealership was quite supportive and…
The dealership was quite supportive and ensures an excellent customer satisfaction doting the Is and crossing the Ts
18 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Dear Akintunde,
Thank you for taking the time to leave us your wonderful five-star review.
We're delighted to hear that you found Brendan Schrama and the team at John Banks Alpine Cambridge to be supportive throughout your experience. We pride ourselves on delivering excellent customer service and ensuring every detail is taken care of, dotting the i's and crossing the t's so that our customers can enjoy a smooth and enjoyable journey.
Your kind comments mean a great deal to Brendan and the team, and we'll be sure to pass them on.
Thank you for choosing John Banks Alpine Cambridge. We look forward to welcoming you back again in the future.
Best regards,
Rob and the Team
John Banks Alpine Cambridge
The atmosphere at John Banks Suzuki…
The atmosphere at John Banks Suzuki Ipswich felt welcoming and professional. Mat was knowledgeable and approachable, making the process straightforward. The Mazda MX-5 I purchased was clearly well prepared, which left a good impression. It was an easy experience, and I'm pleased with how things turned out.
26 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
We're delighted to hear about your positive experience at John Banks Suzuki Ipswich. Thank you for your kind review and the five-star rating. It's great to know that Mat's knowledge and approachability made the process straightforward for you, and we're thrilled that you're pleased with your Mazda MX-5.
Rhys from John Banks Ipswich was…
Rhys from John Banks Ipswich was amazing from start to finish with our car purchase. He explained everything in detail , and even set my phone up in the car before we left! He was curtious at every opportunity. Would highly recommend a visit if looking for a new or used car.
13 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Keith, we are thrilled to hear about your fantastic experience with Rhys at John Banks Honda Ipswich. Thank you for your kind words and the five-star rating. We are delighted that Rhys went above and beyond to assist you, including setting up your phone and ensuring you felt supported throughout the process. We hope you enjoy your new car and look forward to seeing you again in the future!
Toyota GT86
Had been looking to get a Toyota GT86 for years as part of my 30th birthday I finally decided to go for one.
Saw the ad for John Banks Honda in Ipswich and I’m pleased I did. Both Rhys and Edd were brilliant with their communication and made the buying process easy.
I felt like I was purchasing with confidence knowing the car had been well maintained and looked after. Would throughly recommend them if you are looking for a new car!
13 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Nathan, we're thrilled to hear that you chose John Banks Honda Ipswich for such a special purchase. Thank you for your fantastic review and for sharing your experience. We're so pleased Rhys and Edd were able to provide excellent service and make the process seamless for you. We hope you enjoy every moment with your Toyota GT86 and wish you many happy miles ahead!
ALL GOOD
Always well looked after at John Banks Nacton. Thank you
10 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
We're delighted to hear that you always feel well looked after at John Banks Honda Ipswich, Comfrey. Thank you for your kind words and the five-star rating!
Went above and beyond.
I was a bit unsure at first, but I ended up having a good experience with John Banks Honda Motorcycles Colchester. Tim was helpful from the beginning and even managed to match a price I found elsewhere, which I appreciated. On top of that, they fitted a battery adapter cable for me when I made my purchase. Throughout everything, I was kept in the loop, which made the process straightforward and left me feeling looked after.
1 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your wonderful feedback. We’re delighted to hear that Tim provided such helpful support and that the team kept you informed throughout the process. It’s great to know that the price match and battery adapter cable fitting added to your positive experience. We truly appreciate your support and look forward to welcoming you back to John Banks Honda Motorcycles Colchester in the future.
A new HRV
Having tested the HRV, we decided to purchase a new one.
With the help of Nick, the John Banks Sales Specialist, the process was easy and there was no sales pressure at any time. We were informed throughout and, on the day we collected the car, the changeover from our old to new car couldn't have been less stressful.
Would we recommend John Banks Honda, yes definitely.
11 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you, Andrew, for your fantastic review and the five-star rating! We're thrilled to hear that Nick made the process of purchasing your new HR-V smooth and stress-free. It's great to know you felt informed and comfortable throughout. We truly appreciate your recommendation and look forward to welcoming you back to John Banks Honda Bury St Edmunds in the future.
I brought my car in for a service
I brought my car in for a service, and they made the process straightforward. The team was friendly and kept me informed, giving me a quick call once it was ready.
2 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
We are delighted to hear that your recent service experience at John Banks Suzuki Ipswich was straightforward and positive, Serena. It's great to know our team kept you informed and made the process seamless. Thank you for your wonderful review and five-star rating!
A great deal ship really friendly
A great deal ship really friendly
10 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you, Jon, for your five-star rating and kind words! We're pleased to hear you found the team at John Banks Suzuki Bury St Edmunds friendly and enjoyed your experience with us. We look forward to welcoming you again in the future!
Swift Test driveI went in to test drive a car and found…
I went in to test drive a car and found the experience helpful. Stuart took the time to explain everything clearly, including key features of the vehicle. He was knowledgeable and patient throughout, which made things straightforward. There was no pressure to make a decision, which I appreciated.
4 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
We're pleased to hear about your positive experience at John Banks Motorcycles Bury St Edmunds. It's great to know that Stuart provided clear explanations and a patient, no-pressure approach during your visit. Thank you for taking the time to share your feedback and for the five-star rating!
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