Staff always helpful. Received service and mot reminder in good time and offered a convenient time. Service staff were very pleasant and chatty when I dropped my car off and on collection. Arrived... Ver más
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Consulta las opiniones de los clientes
Straight forward process from start to finish. Paul was very good at keeping in contact throughout, he was very patient and understanding. He made the whole process easy and uncomplicated ensurin... Ver más
Picked up my sons new car this morning from John banks Bury st Edmunds and had as with every visit exception service. Would highly recommend them if looking for a new or second hand car. Honest,reli... Ver más
David was very friendly and very helpful right from the start of the process of buying our new car. He took us for a test drive on roads that we were able to drive at different speeds to decide if... Ver más
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario Honda
- Concesionario Hyundai
- Concesionario Mazda
- Concesionario Renault
- Concesionario Suzuki
Escrito por la empresa
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Información de contacto
Kempson Way, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4,8
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 43% de las opiniones negativas
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Smooth process
The process was straightforward, and I felt well looked after. Staff kept me informed throughout, so I always knew what was happening. It was an easy experience with clear communication at each stage. The facilities were nice and made the wait more comfortable. However, I did request a valuation for my bike, which was not provided.
5 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
We're delighted to hear that you found the process straightforward and appreciated the clear communication and comfortable facilities at John Banks Honda Motorcycles Colchester. Thank you for your five-star rating and for sharing your experience with us. We apologise for not providing the bike valuation you requested and will ensure this feedback is passed on to improve our services. We hope to see you again in the future!
Friendly supportive staff
Friendly supportive staff. Always helpful
3 de junio de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you, Sheila, for your kind words and five-star rating! We're thrilled to hear that you found our team at John Banks Suzuki Ipswich to be friendly, supportive and helpful. We truly appreciate your feedback and look forward to assisting you again in the future.
Top Class service
From the moment I walked around the forecourt looking at the cars to the sale of my Suzuki Swift David went above and beyond. He was very professional, knowledgeable, but put me at ease at all times. David kept me informed at all times and the day I picked up my new car he went over everything with me, and even set up the suzuki app on my phone and made sure I was happy with everything before driving off. Very happy with the service I received at John Banks, Bury St Edmunds, i would certainly recommend.
28 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you, Loulou, for your fantastic review and five-star rating! We're thrilled to hear about your positive experience at John Banks Suzuki Bury St Edmunds and are delighted that David made the process so seamless and enjoyable for you. Your recommendation means a lot to us, and we wish you many happy miles in your Suzuki Swift!
John Banks Honda - MOT and Service
The experience at John Banks Honda Ipswich was very smooth. They kept me well informed throughout, so I always knew what was happening. Communication was clear and straightforward, which made the process easy to follow. There was a kind and welcoming atmosphere each time I visited, and everything was handled without any fuss. The pricing seemed fair too, which added to the positive experience.
29 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
We are delighted to hear that your experience at John Banks Honda Ipswich was smooth and positive. It's great to know that our clear communication, welcoming atmosphere, and fair pricing contributed to your satisfaction. Thank you for sharing your feedback and for the five-star rating!
Shocking experience
Walked into the showroom (1st impression was it was dirty and bins overflowing) to look into buying a used Honda was rushed by Adam who said he was “sales manager” if that’s the case there is a big problem at Honda then as he was rude bunt and offered nothing to enhance my experience and left me feeling thick for asking questions and like I was inconsiderate for using his time.
James was friendly and offered me a drink when I walked in but was dismissed by Adam rudely when he brought me my water.
Eddie was also chatty and friendly but then was seeing a customer buying a bike.
Won’t be back I went to VW who took there time and made me feel welcome and like nothing was too much trouble.
28 de mayo de 2026
Opinión espontánea
I found the staff at John Banks Honda…
I found the staff at John Banks Honda Cambridge to be friendly and professional. Rachel was particularly helpful in addressing my question about a dashboard symbol. She checked with the service team and later took time to explain and demonstrate how to resolve it when I collected my car. Much appreciated.
29 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your kind feedback. We’re delighted to hear that you found our team at John Banks Honda Cambridge friendly and professional, and that Rachel was able to assist with your dashboard query. It’s wonderful to know her helpful explanation and demonstration made a positive difference to your experience. We truly appreciate your support and look forward to welcoming you back in the future.
Molly handled the process with a…
Molly handled the process with a friendly and professional approach. She explained everything clearly and was very approachable throughout. The handover went smoothly, and her welcoming manner made the experience easy. Will return in the future.
28 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your fantastic review and five-star rating, Andrew. We're thrilled to hear that Molly made your experience at John Banks Alpine Cambridge enjoyable and seamless. Your kind words about her professionalism and welcoming approach mean a lot to us. We look forward to seeing you again in the future!
As helpful as I have come to expect
Booked in for a recall update with short notice. The process was handled promptly, pleasantly and efficiently. A reminder of why I still have a strong loyalty to Honda. This is not AI generated.
28 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your kind feedback. We’re delighted to hear that your recall appointment was handled promptly, efficiently and with a friendly approach, even at short notice. It’s especially rewarding to know this experience has reinforced your loyalty to Honda. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Second time using and will use again!
A very smooth transaction from start to finish. It is a our second purchase fromn J Banks Suzuki at Bury St Edmunds, always good old fashioned service. David was great keeping us updated all through the process and sorting all the bits out.
28 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your fantastic review and the five-star rating, Neal. We're thrilled to hear about your smooth experience with us at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David kept you informed throughout the process and provided the great service you’ve come to expect. We truly appreciate your continued support and look forward to assisting you again in the future!
Very efficient service
Very efficient service. The whole process from booking to completion was seamless. Will definitely use John Banks in the future.
28 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your excellent review and five-star rating, David. We're delighted to hear that you found the service at John Banks Honda Motorcycles Cambridge efficient and seamless. We look forward to welcoming you back in the future!
From the moment we stepped onto the…
From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the showroom Darren greeted us and the service we received from him was nothing short of the best. Throughout the process we were kept up to date and informed and nothing felt pressured or rushed. We are very happy with our new car and will most definitely return to John Banks Hyundai.
30 de marzo de 2026
Opinión espontánea
Respuesta de John Banks Group
Sarah, we're delighted to hear about your excellent experience at John Banks Hyundai Cambridge. Thank you for taking the time to share your detailed review and five-star rating. Darren will be thrilled to know his attentive and professional service made such a positive impression. We hope you enjoy your new car and look forward to welcoming you back in the future!
Test driving and buying a Kona
The team at John Banks Hyundai Cambridge were friendly and professional throughout my visit. Marian Savin, in particular, was excellent. He provided clear and informative guidance with a straightforward approach that I really appreciated. I felt well looked after during the process and valued as a customer. It was clear that care had been taken to make the experience smooth and hassle-free.
24 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Roger, we're thrilled to hear about your positive experience at John Banks Alpine Cambridge. Thank you for sharing such kind words about our team, especially Marian Savin. We're delighted that his straightforward and professional approach made you feel valued and well looked after. We look forward to welcoming you back in the future!
Stress - free car sales.
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure - just helpful advice,an excellent deal and an overall brilliant experience. Many thanks to David and Steve - you are most appreciated. Customer service second to none!!
22 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you, Dawn, for your fantastic review and five-star rating! We are thrilled to hear about your brilliant experience at John Banks Suzuki Bury St Edmunds. It is wonderful to know that David and Steve provided helpful advice and excellent customer service, making the process enjoyable for you. We truly appreciate your continued trust in us and wish you all the best with your new car!
They do not answer the phone.
They do not answer the phone. Even when you leave a message, they do not reply.
22 de mayo de 2026
Opinión espontánea
Brought my Hyundai in for a mandatory…
Brought my Hyundai in for a mandatory safety recall. The reversing camera worked perfectly at drop off but was broken on collection. When i took the car back to them, they just said no it cant of been them, just a coincidence. The dealer has taken no responsibility, in fact despite 3 attempts to talk to them, they havnt even had the courtesy to respond. Avoid at all costs!!!!!!
13 de abril de 2026
Opinión espontánea
Stress free annual service
The service on my Honda was carried out quickly and with no stress. I just dropped the car off and after 2 hours I got a call that the car was ready for pick-up and a service review video was waiting in my inbox. A complimentary car wash and valet was thrown too. This was all covered by my service plan so I didn't even have to reach into my pocket. Great customer service.
18 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your wonderful feedback. We’re delighted to hear that your Honda service experience was quick, convenient and stress-free, and that you appreciated the service review video along with the complimentary wash and valet. It’s fantastic to know our team provided great customer service throughout. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Respuesta de John Banks Group
We're pleased to hear you were happy with the service and found our team personable during your visit to John Banks Honda Motorcycles Colchester. Thank you for the five-star rating and kind words. We look forward to welcoming you back in the future.
Straight forward no hassle
Straight forward no hassle. Just takes ages to get an appointment.
27 de abril de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your review, Grahame. We're glad to hear that your experience at John Banks Motorcycles Bury St Edmunds was straightforward and hassle-free. We apologise for the delay in securing an appointment and will strive to improve our scheduling process. We hope to see you again soon.
I've just recently bought my Honda at…
I've just recently bought my Honda at Cambridge branch, it was absolutely amazing by James. Professional treatment, very friendly customer service, accuracy and good timing during the process. I'm impressed 👏, will definitely buy my next car 🚗 at John Banks Cambridge. Thank you so much for the excellent service, I'll recommend to everyone in the future! All the best, George
13 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Zsolt, we're thrilled to hear about your fantastic experience at John Banks Honda Motorcycles Cambridge. It's wonderful to know that James provided professional and friendly service throughout the process, and we’re pleased that you were impressed with the accuracy and timing. We look forward to welcoming you back for your next car purchase, and thank you for your kind words and recommendation!
David the Motability car man
David the Motability car man , was absolutely brilliant. David explains everything you need to know and nothing is rushed. He really cares about you and is so very helpful. I will be recommending him to all .
17 de mayo de 2026
Opinión espontánea
Respuesta de John Banks Group
Thank you for your glowing review and five-star rating, Vikki! We're thrilled to hear about your fantastic experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David provided such thoughtful and thorough assistance with your Motability car. Your kind words mean a lot, and we’re sure David will be delighted to hear them. We look forward to welcoming you again and appreciate your recommendations!
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