Julian Bowen Opiniones 

Lovely company with great products and excellent customer service. They are extremely communicative and and absolute pleasure to work with.

I've dealt with a great many companies over the years but very few have been better and easier to deal with than Julian Bowen. I have a fantastic contact in Georgia Burrell who goes the extra mile every time and nothing is ever too much trouble. It's very heartening to find companies like Julian Bowen nowadays and even more so in someone like Georgia. Thank you for the service you've provided and continue to provide. 5* all day long :)

We recently purchased bedroom furniture from Amazon that was manufactured by Julian Bowen. We are thoroughly impressed with the aesthetic appeal, the sturdiness of the design and the drawers (in particular) and the overall quality of the assembled product. Everything arrived in perfect condition with no missing parts or surface damage.
The instructions are minimal and not overly detailed, which actually beats flipping through a daunting 25-30 page manual.
If you have some experience assembling flat-pack furniture, you will find it relatively easy to build.
We loved the first piece so much that we decided to order additional furniture. During one of the subsequent builds, I accidentally damaged a component myself.
After reaching out to the supplier directly, I am pleased to report that their customer service was excellent. Getting through to them was easy, and I spoke to a real person immediately. Stacey was incredibly helpful; she confirmed my request via email, and the replacement part arrived just 2–3 days later, exactly as promised.
I spoke to Stacey (who remembered me) on a follow up call just to confirm the exact part I needed, it was so reassuring and destressing to be able to speak to someone directly.
I found their products to be well-designed and sturdy, and their after-sales support was outstanding.
Highly recommended!

Julian Bowen are an excellent company to deal with. Product is of high quality and their website is very easy to use. The staff are extremely helpful - especially our Account Manager, Georgia.
Deliveries are always on time and communication is great. Well done Team JB!

Bought a bed from Julian Bowen which is great, but there was 1 decorative part which was missing. I emailed the company and they provided this part promptly, many thanks for this

I contacted the company for some information regarding their Curve dining chairs; Leanne in their sales support team was brilliant and very helpful - nothing was too much trouble. We already have Curve furniture in one of our bedrooms, the quality is lovely. Now, due to Leanne's knowledge and advice, we are going to purchase the Curve dining room table and chairs. Thank you Leanne

Needed a desk chair….the archer chair was just right. Easy to assemble and really comfortable.

Have been dealing with Julian Bowen now for a good few years and the service levels have been generally been good. My new representative, Georgia has raised this level and nothing has ever been too much trouble, product has improved in quality and we are now seeing a better version of JB, thank you.

Beautiful table requested the instructions came very quickly very easy to put together no drilling perfect addition to my front room . Will purchase more from this range in future

Great customer service, had an issue with one of the parts that appears to have been damaged in transit, spoke with Stacey this morning who asked for a couple of photo's to highlight the damage and within 10 minutes I have an email to advise the replacement part will be sent to me within 48 hours.

Great customer service and Stacey made the process very easy to complete.

Apart from this one issue the quality of the furniture looks great and I would recommend.

A kids bunk bed were received with damaged parts some of which could not even be used so therefore weren't built. Contacted the wholesaler who went back to this scam company and they have stated it was a build error. Despite numerous emails saying items weren't built they are trying to charge me for the parts. Due to having no bed for 2 children the bunk beds had to be built as the parts weren't critical to the structure but was more cosmetic. I will be contacting the consumer watchdog about this company and their lack of quality control and customer service. I will also be contacting retailers who sell this product to avoid using them.
Do not BUY ANYTHING FROM THIS COMPANY. THEY WILL NOT TAKE RESPONSIBILITY FOR THEIR PRODUCTS WHICH THEY SEND DAMAGED. SAVE YOUR MONEY AND GO ELSEWHERE.

Update- I am happy to say after speaking with the customer sevice rep Amy, this matter has been resolved. Should have come directly to the manufacturer rather then then the retailer. Pleased with the way this was handled and expedited quickly.

Opened box and no legs... Contacted company and Chloe was extremely helpful apologised and then arranged delivery via DHL. Legs received and fitted perfectly. Most impressed.

I rarely leave negative reviews, but after receiving two defective units in succession I feel compelled to share my experience.

I ordered a Julian Bowen Lowry sideboard (approximately £600) through Homebase. The design is excellent and the colour was exactly what I was looking for, which makes this all the more disappointing.

The first unit arrived damaged and had to be replaced.
The replacement has now arrived with a highly visible finish defect on the top panel. This is not a minor imperfection that can only be seen under close inspection or at a particular angle. It is immediately visible under normal viewing conditions and is located on the most prominent surface of the furniture.

My issue is not with the design of the product. In fact, I genuinely like the style and finish of the Lowry range. My concern is with quality control. At a price point of around £600, I do not believe customers should have to go through multiple delivery and replacement cycles in order to receive a unit free from obvious defects.

Homebase are the retailer, but the product seems to be supplied directly from the manufacturer, so the underlying issue appears to be quality control before dispatch.

Had I received a good example of the product, I suspect I would have been very happy with it. Unfortunately, after receiving one damaged unit followed by a replacement with an obvious defect on the top surface, my confidence in Julian Bowen's quality control is now very low.

Chantelle very quickly responded and initiated a replacement for my table top. Fabulous customer service, couldn't ask for anything more from an advisor.

The whole team at Julian Bowen are amazing! Katie in particular helped me out greatly when I needed an order asap. They are always so helpful and quick to respond. Thank you!

I purchased 4 items of Julian Bowen bedroom furniture from a reseller that was drop shipped direct from Julian Bowen to myself.

2 Items were substandard, one with veneer delamination issues, the other had been made from different coloured timber so when stood next to each other they didn’t match!

Made in Vietnam and with really dubious build quality I had to go through our reseller who initiated a return/replacement process.

It has taken almost a month to get the replacements with several emails exchanges and photographs sent.

When the replacements arrived we insisted on unboxing them so we could check the suitability of the replacements.

Whilst the colour of the replacement furniture was acceptable enough to solve the initial problem, the actual replacement item a 6 Draw Chest was severely structurally damaged with the main framework snapped through and joints coming apart!

The delivery team were not happy especially as the box and external packaging had no visible damage proving they were in no way responsible for the condition of the contents.

As they had already labelled the 2 return items ready to return to Julian Bowen, we insisted they leave us the already rejected 6 draw chest with Colour and veneer issues that we were sending back and made them take the new replacement but smashed unit back instead!

Julian Bowen is a shambles!
Shoddy goods a chaotic QC regime and no way for retail clients to seek redress directly.

If you’re considering Julian Bowen Furniture I would do some very careful research first!

What an excellent customer service team at Julian Bowen - clearly staffed by people who actually listen to the customer and respond appropriately. I ordered the Davenport dining table and, separately, two sets of dining chairs. Assembly of the table and the first set of chairs completed successfully, I opened the second box of chairs and unusually a part was missing. These things happen but when I contacted the retailer I was informed an exchange would have to be arranged as individual parts could not be sent. So wasteful (and a waste of my time having to arrange to be available when the courier came to collect). Instead I emailed Julian Bowen directly last night and was delighted to see a response from Leanne in Customer Services in my Inbox this morning. The missing part is now on its way to me with an apology for the omission. Such a sensible approach - if only all companies operated this way. I have just moved into a new property and purchased a number of items of furniture so can compare this service with that of other companies, and as a result will preference Julian Bowen for any further items I need. Thank you Leanne - and by the way the furniture looks beautiful!

Such amazing customer service. Having unboxed our sideboard (which is stunning and very well made!) we noticed a slight imperfection on one of the door handles….it wasn’t obvious but I reached out to Julian Bowen after sales team directly and recieved a prompt response from Stacey who advised that a replacement part had been sent out. All in less than 24 hours. Couldn’t recommend them enough.

The nest of tables arrived safely and in good condition. Also the delivery was very quickly despatched. The tables are lovely quality and they were very easy to assemble. I consider them to be great value for money. A lovely company to do business with.

Just wanted to post this to express my wonderful experience with Leanne M. from the Julian Bowen Aftersales team. Not only was my query handled efficiently and effectively, but Leanne has been completely forthcoming and communicative throughout the process. Her telephone manner is wonderfully refreshing, pleasant and friendly and her willingness to help clearly shone through; she is a truly incredible advert for your business.