Terrible Experience - Unreliable and Untrustworthy
We had an extremely disappointing experience with this tour operator. Less than 48 hours before our scheduled trip, we received an email informing us that our tour had been canceled. However, to our shock, we later discovered that the tour was not actually canceled, as our friends who were traveling with us were able to join the tour as planned! It seems the operator canceled on us simply because we were a smaller group, likely to make room for a more lucrative booking.
To make matters worse, the operator did not offer us any alternative options, and we are still waiting for our refund weeks later. This level of unprofessionalism is unacceptable. I cannot recommend this company to anyone. They are unreliable, not customer-oriented, and clearly prioritize profit over customer satisfaction.
Stay away—this company is not to be trusted!
