Kate's Clothing Opiniones 

247
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders ar... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've recently dramatically changed size, and Kate's was wonderfully supportive at recommending what I should do when things don't fit and are SUPER popular. Also happy to respond (when possible) about... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generat... Ver más

Información sobre la empresa

  1. Zapatería
  2. Tienda de productos capilares
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

Gothic Clothing and Alternative Clothing - Kate's brings you the best selection in the UK with super fast delivery and truly excellent customer service. We bring you the latest in gothic fashion from great brands such as Gothic Attitude, Necessary Evil, Dark in Love, Punk Rave, Devil Fashion, Hell Bunny and Killstar to name but a few. Between our tight knit team we live and bleed subculture, and live the alternative lifestyle to the fullest. This is not just our day job, it's our way of life too and that's why you can always count on us to have the freshest, most inspiring, most fashion forward clothing and accessories from all the best brands in Gothic clothing and Alternative clothing.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(247)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service and quality.

Made a purchase from there on a Friday and had my item (dragon head mug) by Monday morning.
Utterly fantastic service. My mug is beautiful and holds a lot more coffee than I expected it to, so that's a cheeky bonus.
Definitely recommend this company to anyone wanting quality and value. I shall certainly be using them again.

8 de septiembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant, A+

Its been a while since I ordered with Kate's clothing, but I have to say their customer service was excellent.

I ordered some hair dye, one pot exploded in the mail and the staff couldn't be kinder to sort it out.

On inspection, I think Kate's C are cheaper than the competition (well EMP, and Merchoid) so i would definitely recommend them

14 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience, start to finish.
I came to Kate’s after reading a post buried in a reddit thread regarding the Gothic Shoe Company. The user had great things to say so I took a chance. I’d been looking to get a pair of pikes for ages! I’m always a bit nervous ordering items from overseas but Kate’s reviews seemed on the up and up.
After I placed my order, email communication happened as order status changed and product shipped the NEXT BIZ DAY.
I live in California. That’s about as far away from England as you can get, in the continental states. I placed my order on Saturday, June 30. I received my boots on Friday, July 6!
BRILLIANT!
Kate’s sent a follow-up email the next day to verify product was received and to let me know they were there to help if I had any issues.
I would ABSOLUTELY recommend ordering from Kate’s Clothing.
Thank you!

11 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

My favourite shop ever

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generation to have this problem, it's no longer a problem thanks to Kate's. Loads of alternative choice and in plus sizes! Hoards of jewellery, interesting accessories, quirky gifts and trinkets and amazing footwear all at very reasonable prices - perfect.
Add to that 1st rate customer care with a warm, friendly vibe and there's no comparison.

19 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kate's Clothing, The Best for Gothic Shopping Online

I love shopping at Kate's Clothing, they're one of my favourite online retailers, if not THE favourite! Orders arrive promptly and as described. If I order something that turns out to be a tad tight/too small/doesn't suit me, returning it is no problem. You can shop here with absolute confidence! I love the reward points too! I recently bought a lovely swimsuit for my holidays and only paid for the postage (because I hoard my points until I have loads!).

17 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

Ordered some things in a panic and they went above and beyond to help me get them, not only that but my daughter's order (which she had not requested next day delivery for) was also expedited and arrived with mine.
The clothes were also really nice quality and just as described.

8 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Kate's Clothing

Great service from Kate's Clothing. The original item that I ordered didn't fit but was able to return it for free and get the right size sent out. Very happy with my purchase overall and will buy from them again in the future.

8 de junio de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thank you so much for the lovely review. We're more than happy to help out with exchanges, it's tough to get sizing right online. :-)

Valorada con 5 estrellas sobre 5

I ordered a few things for my 10 year…

I ordered a few things for my 10 year old girl who was wanting a little of what mum likes. The items arrived very quickly, perfectly packaged and the dresses etc were absolutely gorgeous. We both love them and love the site, lovely stuff :)

7 de junio de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Yay! Thanks so much for the lovely review! We're really glad you're pleased with everything :-)

Valorada con 5 estrellas sobre 5

Excellent products and service

I love the Kate's Clothing website and have ordered several items from here. The latest were a pair of ANTIBrand capri leggings. The payment page had an error as I made my order and I was charged 3 times for the same product. I rang up Kate's Clothing and was refunded the excess instantly, no issues at all. Great customer service and an excellent selection of alternative products!

29 de mayo de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thanks so much for the lovely review. It means so much to us!

Valorada con 5 estrellas sobre 5

Brilliant service.

I ordered the wrong size dress and the help I received was so good, very helpful. The replacement arrived very quickly and it is wonderful. Many thanks to the friendly staff who dealt with my phone calls. I would definitely recommend to others. The dress is true to size. Thank you again.

25 de mayo de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thanks so much for the lovely review, it means so much to us! :-)

Valorada con 5 estrellas sobre 5

HIGHLY RECOMMENDED

HIGHLY RECOMMENDED. Questions answered by e mail and phone. exchanged sorted. quick delivery. refund of postage promptly dealt with. will use again. Clothes are good too.

10 de mayo de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thanks so much for the lovely review. It's such a big help to us! :-)

Valorada con 5 estrellas sobre 5

Love this company!

Wonderful customer service. Great selection of alternative clothing and accurate sizing. Never had an issue with delivery and my orders always arrive quickly.

I buy all my clothing from here now as they always have something that I want and at good prices.

29 de abril de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thank you so much for such a lovely review, it really means a lot to us! :-)

Valorada con 1 estrellas sobre 5

Horrible experience

Horrible experience. I ordered a dress, have yet to receive it. When I called the number was out of service, I have emailed TWICE and received no reply. And I still don't have the dress.

Update: hello, after you replied on Feb 28, I forwarded the order review which includes confirmation number to you. On March 2 you again reached out and stated you had not heard from Me. I have again forwarded the The above to you. The confirmation number is #405365.

17 de febrero de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Hello Stacee. I'm so sorry you haven't received your dress yet. I haven't been able to find any record of your order based on the name you've used for this review, or any emails, but if you email me direct at kate@katesclothing.com, I will get to bottom of the issue. You can also phone on +44(0)121 6631944 during UK office hours. Please rest assured that we would never leave a customer unanswered and always do our very best so please do get in contact and we'll put things right. Kate

Update: We were finally able to get in touch with each other and with further information your order information was found. We were also able to establish proof of postage on 26th January. The order was assumed to have been lost in the post and a full refund was issued.

Valorada con 5 estrellas sobre 5

Fantastic alternative selection!

Been shopping with Kate's Clothing for years now and have made many purchases with them, never had a single issue with late delivery or substandard goods. One of the best selections of alternative wear and products available in the UK and I wouldn't shop anywhere else!

7 de febrero de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thanks so much for your lovely review! It means so very much to us :-)

Valorada con 5 estrellas sobre 5

The number 1 clothing company in the world!!

This is the most amazing company for alternative clothing and goods i have ever used. I am a multi-time returning customer and I will continue to use them for as long as they trade! The staff are so friendly and extremely helpful whether it be sourcing some stock or fixing problems. They have a vast array of clothing for, men, women and kids, goths, punks, emos, in fact everyone who likes alternative stuff. They also have an incredible range of items for your home from candle sticks to bath bombs, from shelves to (un)fortune cookies.

This really is a wonderful shop and I hope they go on trading for decades to come :)

29 de enero de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thank you so much Nancy! It means a lot to us to hear your positive feedback. Thank you for shopping with us :)

Valorada con 5 estrellas sobre 5

Brilliant Service

Brilliant Service. Placed an order Thursday afternoon, arrived Friday morning with none of the usual problems that I have encountered from couriers used by other companies. Keep up the excellent work. As a first time customer I am extremely happy.

12 de enero de 2018
Opinión espontánea
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Respuesta de Kate's Clothing

Thanks so much Chris :)

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