Kedel Opiniones 

Respuesta de Kedel

Actualizada el 2 may 2023

We are dismayed by this poor review as we have no record of your complaint on our system, so either your email didn't reach us or perhaps we didn't receive your photos.
We have struggled to find any delivery service without its own issues and are constantly trying out alternatives to find the best Shippers.
If you find our recycled plastic has bent it has either been left on the floor in direct sunlight and heated up on one side or left unsupported in the middle or ends.
Recycled plastic should be stored for a few hours in the place it is going to be used ideally on a flat base until installed and protected from direct sunlight.
Once installed as fencing for example following the guidelines on our website which include recommendations for avoiding warping by leaving gaps and reaming the holes to allow expansion and contraction, you should then have no problems. Here is a link to our installation guide: https://www.kedel.co.uk/user/Kedel%20Fencing%20Specifier%20and%20Install%20Guide.pdf
We have these materials all over the country used for fencing with no issues. There are also 3 grades of recycled plastic profiles used for different applications and some are more flexible whilst others are more stiff. We can advise you of what will be most suitable for your application. The specification for each type is found on the specification tab under the product image or you can compare them with this table: https://www.kedel.co.uk/user/Kedel%20Mixed%20Plastic%20Comparison%20Specs%202018%20(LW).pdf
Pallets are of standard sizes both in Europe and the UK and it is normal commercial practice to use more than one to support longer lengths.
We don't use Trust Pilot but Feefo for independent reviews instead. If you look at our profile on Feefo you will find we have an excellent reputation.
We ask all our customers to give us a review on Feefo but don't ask customers to review us on multiple independent review sites, so Trust Pilot only contains reviews from customers who are unhappy, which creates a distorted view of our performance.
We obviously try to please everyone but sometimes there are issues that fall through the cracks. If you would like to give us a call on 01282 861325 and speak to Stuart or Nicola we will see what we can do to help.

Respuesta de Kedel

Actualizada el 24 jul 2023

We only charge for postage and packing including the cost of labour. The samples are free. We used to send samples out free but the shipping costs and labour was becoming unsustainable financially so we decided it was fair to charge the shipping cost and this information is clearly displayed on our website. Each order can contain up to 3 samples. When you order samples you get an email confirmation containing a discount code to deduct the cost of the delivery of samples from any subsequent order. We don't think there is any shame in this.
It seems very reasonable.
We are delighted you got what you wanted from another supplier and hope the product performs as well as ours.
We are supportive to anyone who wants to use recycled plastic as we believe it is the right way to go environmentally at the moment.

Reply Update: 4 / 5/ 2023 We are only replying now because we had no idea people were putting reviews on TrustPilot as we use the Independent Review site called Feefo and invite all our customers to review our products and services there. The cost of delivery is not just postage cost and packing materials but also the time and labour involved. It's should also be taken into account that you can get up to 3 samples in the one order which would of course increase the postage cost. And as explained above, we refund the postage cost of samples with a discount code when customers subsequently make an order. As you didn't make a subsequent order we feel it is fair that you pay for postage. If you had ordered from us you would have had the samples for free.

Regarding 5* reviews... we do not ask for any level of review and we don't pay anyone for reviewing. And we were unaware there were any reviews on Trustpilot till recently hence the delay in responding to them. Trustpilot did not inform us that people were putting reviews on their platform. Only negative reviews were there as our customers were never invited by us to review on trustpilot. And all the poor reviews were during Covid lockdown. So to provide a more balanced view, we invited every new customer to review on trustpilot. As you can see they were nearly all excellent honest reviews based on their experience of shopping with Kedel.

Respuesta de Kedel

Actualizada el 3 may 2023

I think we were in the middle of Covid lockdown at this time which caused us significant operating issues including responses to sales enquiries. This is not the case at the moment now that life has returned to a relatively normal state. we are sorry if you got the impression we were like this all the time. You will see that the independent reviews site Feefo gives a more balanced view as we invite ALL our customers to review our products and service at Feefo. We don't do that for trustpilot as we obviously don't expect customers to review our performance on every review site out there. As a result you will only see negative reviews on TrustPilot and no one can get it right 100% of the time... we are only human. I hope you will give us another opportunity to help you with your next project as you are sure to be more impressed.

Respuesta de Kedel

2 may 2023

I see that this was during Covid lockdown and we definitely had a few challenges that reduced our usually excellent service. We can only ask that you take that into account. You will see from reviews on the independent review website Feefo that a more balanced view of our current excellent performance will be found. We had no account on trustpilot so where surprised to find 5 poor reviews and no positive ones. This is because we cannot invite our customers to put reviews on multiple review sites and we use Feefo instead of TrustPilot. Consequently only negative reviews appear there. Like any company we have hiccups from time to time and we appreciate all reviews good or negative as this helps us address any weaknesses and improve our performance. I hope you will give us another opportunity to help with your projects in the future and you will see that we are just as good as Feefo independent reviews indicates. We do care... we have to or we'd be out of business very quickly.

Respuesta de Kedel

2 may 2023

We have definitely not lost touch but experienced significant problems during Covid lockdown as did our suppliers and these issues now resolved. You will see from reviews on Feefo that we have a very good performance record.