What should have been a simple pulling through of cables to upgrade me to full fibre became more complicated as the original cabling to my house had been completed in a non-standard way (bodged)! Luck... Ver más
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Consulta las opiniones de los clientes
Job ID S2240919 Sean ID 311683. Great experience. Sean was friendly, professional and very knowledgeable. A problem which arose from the service providers mistake was very quickly rectified by Sean.... Ver más
Kelly Group installed Fibre Broadband on behalf of BT and the engineer ripped a box off our living room wall taking a chunk of wallpaper with it. We lodged a complaint and have been chasing up for m... Ver más
The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Ver más
Información sobre la empresa
Escrito por la empresa
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Información de contacto
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Hossain was very professional and…
Hossain was very professional and knowledgeable. he was really polite.
Thank you Hossain
Excellent service
(I’d like to leave a review for Liam Roberts, Outreach Engineer at the Kelly Group)
After reporting a fault with Vodafone yesterday, I was advised that an engineer would attend on Friday. I therefore wasn’t expecting such a quick response, so I was very pleasantly surprised when Liam arrived today to resolve the issue. Liam was professional, courteous, and efficient. He quickly identified and fixed the fault, making the whole process smooth and stress-free. It’s refreshing to receive such prompt and high-quality service.
Thank you, Liam, for the excellent support — it’s very much appreciated.
Charlie Shoesmith came to visit me…
Charlie Shoesmith came to visit me today. been very helpful, courteous with helping me get my landline back up and running. You couldn't have sent a better engineer.
The engineers Brandon and Scott were…
The engineers Brandon and Scott were very efficient and courteous .
They identified , solved and repaired the problem.
Fast and efficient put a smile on my…
Fast and efficient put a smile on my face and made me giggle got it done in a flash friendly aura about him too.
Charlie Shoesmith.
jayson was very polite respectful and…
jayson was very polite respectful and professional , he did everything to find the faults and fixed them in a timely manner. he also made sure everything was working correctly before leaving and made sure everything was put back in place and left everything tidy
Hussain fixed and completed the job…
Hussain fixed and completed the job speedily, he called to let me know it was done. Very polite person
Had a young guy (Brendon Lee) come over…
Had a young guy (Brendon Lee) come over to check out a fault, firstly he went out of his way to accommodate my timings due to my work commitments which would have upset his work schedule for the day, and secondly he was professional and meticulous in what he did by way of fault finding and then resolving the problem: a credit to his company for sure. Thank you.
Charlie was polite and knowledgeable
Charlie was polite and knowledgeable. He check again the internal connection then walked the the length of the line from the junction to our home. He found some points of degradation and fixed them. All now works just fine and the performance is back where it should be.
Great job.
Really thorough and professional job…
Really thorough and professional job very pleasent gentleman
Charlie shoesmith
Made eveything easy to understand and fixed my problem right away
Jayson was very methodical in finding…
Jayson was very methodical in finding the fault and explained everything to me
So its a 5star from me
He explained it could be router as its 8 years old and should be replaced if problem continues
Hossain was really helpful and…
Hossain was really helpful and efficient. Really kind! I’m really happy with the outcome. Thank you so much Hossain!
Really good service from Brandon
Really good service from Brandon. System and problem well explained and got to the root of a long running equipment issue with our very slow broadband.
Nice manner too which made the visit all the more positive.
Nicky Shaw csme to sort out my wifi…
Nicky Shaw csme to sort out my wifi connection and router problem. Very helpful and problem sorted. Thank you
Maddi.
Liam Roberts was a great engineer
Liam Roberts was a great engineer, sorted my issue and walked me through the process as he did so. Would highly recommend.
Hossain is polite and peroffesional
Hossain is polite and peroffesional. He is friendly. Thanks
I couldn’t be more impressed with the…
I couldn’t be more impressed with the service I received today. The broadband engineer, Abdul Odushoga was punctual, professional, and incredibly knowledgeable. He quickly identified the issue and clearly explained what needed to be done, making everything easy to understand.
The work was carried out efficiently and to a very high standard. He made sure the connection was fully tested and running perfectly before leaving, and he even took the time to answer all of my questions.
Friendly, respectful, and thorough from start to finish — a real credit to the company. Thank you for restoring my broadband so quickly and smoothly!
WiFi connection…
I had a problem with my WiFi connection 2 days after reporting the fault, Engineers were sent out. The engineer Brandon couldn’t have been any more helpful. He advised what he thought the fault was . Then explained how he’d fixed the fault. I couldn’t be at home the whole time of the visit. But I was kept up to date throughout Brandon being there.
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