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Kelvin Timber Opiniones 

360
•
TrustScore: 4.5 sobre 5

4,7

Maderera
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff and manager at Kelvin Timber always surpass my expectations, and this was yet another reason for using them as my first choice. I had accidentally selected skirting and facing with... Ver más

Valorada con 5 estrellas sobre 5

Visited the yard and found the colleagues very friendly and knowledgeable. Found with advice the decorative stones we were looking for and bought 2 ton bags. Delivery was quick and delivery driver f... Ver más

Valorada con 5 estrellas sobre 5

I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... Ver más

Valorada con 3 estrellas sobre 5

I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any informatio... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Maderera
  2. también en la categoría
  3. Proveedor de materiales para la construcción
  4. Proveedor de puertas
  5. Tienda de hágalo usted mismo
  6. Tienda de insumos para paisajismo

Escrito por la empresa

Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

360 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(360)

85 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Delivery or not

Your company offered 1-2 day delivery, which I paid £15 for. I then received an email telling me that my fences would take 5 days to get delivered (which is only £10 delivery). When I questioned this and asked for £5 to be refunded or make the delivery in 2 days, the reply was not very consumer friendly, with the word SORRY at the beginning all in capitals.
I said to the lady, do not offer 1-2 day delivery if you cannot actually deliver. I then asked to cancel the whole order and get a refund.
Like magic the order arrived the following day, on day two.
If a customer pays for a service, they should get it or be immediately offered that part refund back and not attitude instead.

29 de enero de 2025
Logotipo de Kelvin Timber

Respuesta de Kelvin Timber

Hi Angela,

Thank you for reaching out and sharing your feedback. I sincerely apologise for the confusion and frustration caused by your recent order experience.

Due to an unexpected surge in orders at the weekend and start of the week, our systems were not able to automatically adjust the 1-2 day delivery option for fencing which we removed for a short time when we were able to. As a result, we sent emails to customers as soon as possible to inform them of potential delays. Our intention was to keep you updated, not to mislead you in case there was a delay, as your order was already through the system.

I understand your concern regarding the delivery charge difference. We always aim to ensure fair pricing, and in cases where delays occur, we refund the delivery charge difference right away. I’m sorry if this was not communicated effectively in your case. Additionally, I regret that our response did not meet your expectations, and I will be reviewing this internally to ensure we improve our customer service approach.

It appears that your order was processed and delivered promptly despite the initial delay notification, and I appreciate your patience while we worked through the backlog. I noticed your email about cancellation when I checked the order was already delivered, so I am really sorry for this. However, I completely understand how this situation may have been frustrating, and I apologise for any miscommunication along the way.

We value your business and take your feedback seriously. If there’s anything further we can do to make this right, please do not hesitate to let us know.

Best regards,

Nicola

Valorada con 4 estrellas sobre 5

New Fence

Ordered and paid on line which was so easy.Recieved e/mail confirming order and a call to arrange delivery.Was told that I would receive a call confirming delivery but that never happened. Everyone who I spoke to were very friendly and courteous but not calling me on the day of delivery was a little disappointing. But would definitely use them again

30 de enero de 2025

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