A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... Ver más
La empresa ha respondido
Great customer service after I made a claim using their 15 year guarantee after the wooden shaft snapped whilst using it correctly to aerate a historically poor grass growing area of my lawn which has... Ver más
La empresa ha respondido
The ordering,and delivery was excellent. I started to use them immediately and they've been in use very successfully every day since. They're very comfortable to work with and cut well. I'm very pleas... Ver más
Información sobre la empresa
Escrito por la empresa
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Información de contacto
4,5
Excelente
386 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Items were exactly what I needed
Items were exactly what I needed.
Well packaged.
Great delivery.
Like Kent&Stowe tools.
24 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that the items met your needs and were well-packaged. We appreciate your feedback regarding the great delivery and your satisfaction with Kent & Stowe tools.
Thanks,
The K&S Team
Garden rake Happy with service and product look…
Happy with service and product look forward to using it in autumn.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you are pleased with our service and product. We appreciate your feedback and hope you enjoy using it!
Thanks,
The K&S Team
Stainless steel blade snapped
Sadly, within the first week of using it, the lower blade snapped off the stainless steel.
Had been using it to edge grass and the front of the house, and unfortunately snapped off at the lower base.
30 de abril de 2026
Opinión espontánea
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're very sorry to hear that the blade broke so soon after you began using it.
Please can I ask that you contact our customer care team at customerservice@kentandstowe.com with this information along with images of your tool and we will happily resolve this for you.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you had a great experience with our company and tools! Thank you for your positive feedback and for choosing us.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your Stainless Steel Digging Fork and that you value its quality build.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Great service and prompt replies to my…
Great service and prompt replies to my emails. Thank you.
21 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are happy to hear that you received great service and prompt email replies. Thank you for your positive feedback; we appreciate it.
Thanks,
The K&S Team
Great product ,simple robst,classic…
Great product ,simple robst,classic design,no plastic ( even packaging was plastic free!
21 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're happy to hear that you find our Metal Hose Reel Set great, robust, and with a classic design.
We appreciate your recognition of our plastic-free packaging!
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you had such a positive experience with our advice and service. Thank you for your valuable feedback!
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you found our service friendly and efficient.
We’ll be sure to share your kind feedback with our Customer Service team.
Thanks,
The K&S Team
Twin pack of Secateurs
Fantastic set of secateurs, they arrived very quickly and the quality of the products from Kent & Stowe is superb. Very satisfied with my purchase.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you're very satisfied with your new Kent & Stowe secateurs and their quality!
We appreciate you taking the time to share your positive experience.
Thanks,
The K&S Team
Broken spade replaced promptly
Broken spade replaced promptly at no cost, despite not being able to produce original guarantee registration - a level of customer service one rarely encounters.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that we could resolve the issue with your spade promptly. It's great to know you were satisfied with our customer service. Thank you for your positive feedback!
Thanks,
The K&S Team
This K&S Spade broke in half in less than two months
I have used various garden spades during my 70 years, but I've never had one break on me. I've heard of shafts breaking which is natural, but this Kent and Stowe one broke where the blade and the metal shaft meet. There was fluid inside which I think contributed to the metal fatigue. I had only bought the Spade a month or two beforehand. Certainly there are signs of the metal rusting. I was only removing tree roots, a job I've done hundreds of times before.
I contacted K&S and the kindly agreed to replace the Spade but only by them sending me vouchers and I having to buy it through their website.
To date I have had no further contact and no vouchers. They have either forgotten despite me reminding them or they had no intention of replacing the Spade.
I feel my only course of action is to report them to Trading Standards and to go through the small claims court as its a matter of principle!!
As of today 29/04/2026 I have received vouchers for a new spade - watch this space!!!
12 de marzo de 2026
Opinión espontánea
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave your review.
Please accept our sincere apologies for the delay in arranging your voucher, and we appreciate you updating your review once this had been received.
We can see that a replacement spade has now been ordered and is currently with the courier, so it should be with you shortly.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Thanks,
The K&S Team
Customer service was very good in…
Customer service was very good in replacing the broken spade. The lady was polite & professional though out .
16 de marzo de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your review.
We're happy to hear that our customer service was able to assist with the replacement. We appreciate your positive feedback regarding the polite and professional service you received.
Thanks,
The K&S Team
Thank you for your help and support
14 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your kind review. We’re really pleased we were able to support you following the issue with your digging fork and provide a suitable resolution.
We truly appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with the quality of your Garden Life Hand Fork and that your order arrived promptly.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Replacement Product due to Defect
Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express delivery as standard took a week. Hopefully this one will last longer.
11 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear our team were able to support you following the issue with your Spade and provide vouchers towards a replacement.
The voucher was issued based on the Garden Life Digging Spade (approx.90cm), including postage, as this was the product confirmed from the details provided.
We can see you’ve chosen a Stainless Steel Border Spade (approx.104cm) as your replacement, which is a different specification and therefore a higher-value item.
We’re glad we were able to assist and provide a suitable resolution for you
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re happy with both our products and customer service.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Quality children’s gardening tools
6 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with the
quality of our children’s gardening tools.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
The watering can is very practical… the…
The watering can is very practical… the top handle swivels making it very essy to use.
4 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re pleased with your Forest Green Metal Watering Can and that you find it practical and easy to use.
It’s great to know the swivel handle design is working well for you in the garden.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Excellent customer service.
11 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.