The quality of the garden hose cannot be criticised. It is the instruction leaflet to help users to assemble it which is confusing …..the print is not only too small, but does not make it clear how t... Ver más
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Consulta las opiniones de los clientes
Very helpful regarding the broken handle of my border spade. Vouchers were issued to purchase a replacement (had to add some towards it to cover postage costs and to get like for like) Express deliver... Ver más
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I contacted Kent and Stowe as my manual aerator was about to break where the haft is fixed to the metal head. They very kindly issued a voucher to enable a replacement to be ordered from the we... Ver más
La empresa ha respondido
I purchased an aerator with vouchers provided by your company after the one I had broke.Excellent customer services and a mark of a great company that you replaced the item free of charge.J am get gra... Ver más
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Información sobre la empresa
Escrito por la empresa
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Información de contacto
4,3
Excelente
198 opiniones
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Extremely good customer service.
Extremely good customer service.
Quick response to my query and very satisfactory resolution.
20 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you received excellent customer service!
We appreciate your feedback and are glad your query was resolved satisfactorily.
Thanks,
The K&S Team
Good reliable quality...does the job
28 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that our product meets your needs with reliable quality. Thank you for your positive feedback; we really appreciate it.
Thanks,
The K&S Team
Good prompt response.
21 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received a good, prompt response from our team.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time for leave us a review. We really do appreciate your feedback.
Thanks,
The K&S Team
Great customer service
27 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We really do appreciate your feedback regarding our Customer Service team and will make sure this is passed on to them!
Thanks,
The K&S Team
The quality of the garden hose cannot…
The quality of the garden hose cannot be criticised.
It is the instruction leaflet to help users to assemble it which is confusing …..the print is not only too small, but does not make it clear how to assemble the three different connectors. I needed to get a technician to assist me . Martin SLIJPER.
26 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with the quality of the garden hose and our service.
We’re sorry to hear that the instruction leaflet caused confusion during assembly, particularly around the connectors. We appreciate your feedback regarding the clarity and print size, and we will pass this on to our product team for review.
We’re glad that once assembled the product met your expectations, and thank you again for sharing your experience.
Thanks,
The K&S Team
We have never received our order and…
We have never received our order and Kent & Stowe have not even contact us! Total waste of time and I want my money back!!
24 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re very sorry to hear that your order has not arrived.
We can see that your order was dispatched on 24th April via Evri and tracking shows movement up to 27th April, after which there have been no further updates.
We are not always proactively notified by couriers when a parcel becomes delayed in transit, so we do rely on customers letting us know if there is an issue so we can investigate promptly. We also don’t currently have any record of contact from you regarding this order.
We will reach out to you directly to resolve this as quickly as possible
Thanks,
The K&S Team
I contacted customer service due to the…
I contacted customer service due to the base of my watering can being blown therefore it won’t stand up. I have purchased many tools from Kent & Stow previously and not had a problem but based on the quality of the watering can and the poor level of customer service I rate this company 1 star. No where does it mention the watering can only has a 13 month guarantee and more importantly I’m not sure which gardener expects to purchase a watering can annually. Very disappointing, needless to say I won’t he purchasing anymore tools
8 de mayo de 2026
Opinión espontánea
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. I would like to start by apologising that you experienced an issue with your watering can, particularly as you have previously had positive experiences with our tools.
Regarding the warranty, unless otherwise stated, all of our products come with a 12-month manufacturer’s warranty. If a manufacturing fault arises within this period, we will of course arrange a replacement. Although your item falls outside of this timeframe, we do review cases individually and are always happy to consider goodwill solutions where appropriate.
We have already responded to your original email to request a few details so we can arrange a replacement for you. As soon as we receive the information requested, we will be happy to proceed.
We value feedback of all kinds and always aim to resolve genuine concerns as efficiently as possible.
Thanks,
The K&S Team
Items were exactly what I needed
Items were exactly what I needed.
Well packaged.
Great delivery.
Like Kent&Stowe tools.
24 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that the items met your needs and were well-packaged. We appreciate your feedback regarding the great delivery and your satisfaction with Kent & Stowe tools.
Thanks,
The K&S Team
Garden rake Happy with service and product look…
Happy with service and product look forward to using it in autumn.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you are pleased with our service and product. We appreciate your feedback and hope you enjoy using it!
Thanks,
The K&S Team
Stainless steel blade snapped
Sadly, within the first week of using it, the lower blade snapped off the stainless steel.
Had been using it to edge grass and the front of the house, and unfortunately snapped off at the lower base.
30 de abril de 2026
Opinión espontánea
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're very sorry to hear that the blade broke so soon after you began using it.
Please can I ask that you contact our customer care team at customerservice@kentandstowe.com with this information along with images of your tool and we will happily resolve this for you.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you had a great experience with our company and tools! Thank you for your positive feedback and for choosing us.
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your Stainless Steel Digging Fork and that you value its quality build.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Great service and prompt replies to my…
Great service and prompt replies to my emails. Thank you.
21 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are happy to hear that you received great service and prompt email replies. Thank you for your positive feedback; we appreciate it.
Thanks,
The K&S Team
Great product ,simple robst,classic…
Great product ,simple robst,classic design,no plastic ( even packaging was plastic free!
21 de abril de 2026
Respuesta de Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're happy to hear that you find our Metal Hose Reel Set great, robust, and with a classic design.
We appreciate your recognition of our plastic-free packaging!
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you had such a positive experience with our advice and service. Thank you for your valuable feedback!
Thanks,
The K&S Team
Respuesta de Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you found our service friendly and efficient.
We’ll be sure to share your kind feedback with our Customer Service team.
Thanks,
The K&S Team
Excellent customer service
Excellent customer service. Problem resolved without any drama. Many thanks
14 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that our customer service was excellent and that we resolved your issue smoothly. Thank you for your positive feedback!
Thanks,
The K&S Team
Twin pack of Secateurs
Fantastic set of secateurs, they arrived very quickly and the quality of the products from Kent & Stowe is superb. Very satisfied with my purchase.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that you're very satisfied with your new Kent & Stowe secateurs and their quality!
We appreciate you taking the time to share your positive experience.
Thanks,
The K&S Team
Broken spade replaced promptly
Broken spade replaced promptly at no cost, despite not being able to produce original guarantee registration - a level of customer service one rarely encounters.
16 de abril de 2026
Respuesta de Kent & Stowe
Hello,
We're happy to hear that we could resolve the issue with your spade promptly. It's great to know you were satisfied with our customer service. Thank you for your positive feedback!
Thanks,
The K&S Team
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