Kinetik Wellbeing Opiniones 

76
TrustScore: 3.5 sobre 5

3,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The customer service team is disrespectful and rude! I spoke first with a young man, then he wanted to finish the conversation and referred me to his female colleague!! I Remember her name we... Ver más

Valorada con 1 estrellas sobre 5

Sac à dos jamais reçu Sac à dos commandé le 9 janvier, perdu puis retrouvé puis apparemment re perdu car je l'attends toujours. Le paiement quant à lui est bien passé sur mon compte. Aucune inform... Ver más

Valorada con 5 estrellas sobre 5

I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Ver más

Valorada con 5 estrellas sobre 5

I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante
  2. Proveedor de equipamiento médico
  3. Fabricante de tecnología médica

Escrito por la empresa

A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

76 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,3

Todas las opiniones

(76)

13 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great product

Great product. Easy to set up with clear, precise instructions. Very easy to use. Clear display showing blood pressure results and pulse rate with additional note on result.

16 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Customer Service!!

Amazing Customer Service!!

We bought a blood pressure monitor from Argos and ended up loosing the battery cover the same day in the hospital. I emailed customer services to ask if I could purchase a new battery cover from them. I got a reply saying that they did not sell spare battery covers but they would check when they came back from the show if they had a spare one on one of the samples that they had. Lauren was very kind to send me one when they got back from the show at no cost. Excellent customer service I must admit. Thank you again. Would definitely recommend this company and their products.

26 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered Automatic Blood Pressure…

I ordered Automatic Blood Pressure Monitor - TMB-1970 and asked Kinetic Team to cancel the order on same day as I found another option . Even I got confirmation email that i will get my money back from Lauren from Customer support team . But they delivered it and when I now called them to take it back and give my money back they refused it. Really making fool of customers.

1 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Customer Service

An item I needed was out of stock via the web site so I rang to see when it would be available and explained why I needed it. The customer service team were very quick to offer help, arrange delivery of the item, which was available and just about to go on line again.
Excellent customer service and the Kinetik product I am using is very good quality

19 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Prompt delivery though one of the component parts of the oximeter was found to be defective on arrival.
Raised the issue via email and a replacement was sent out the same day.
One very happy customer

24 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

A short life for thermometer

Lousy experience. Worked when new (bought to record temps when wife was on chemo). Doesn’t work now (wife’s cancer has returned). Needs recalibrating, but no means of recalibration and company says it would be cheaper to purchase a new item.

No further help from the manufacturer/supplier apart from a couple quid discount if we buy another. I’m certainly not going to buy another, which may suffer the same fate - not in a month of Sundays! I am not that gullible!!

10 de marzo de 2022
Opinión espontánea
Logotipo de Kinetik Wellbeing

Respuesta de Kinetik Wellbeing

Hi Richard,

Firstly, we are sorry for any inconvenience caused, especially at such a difficult time. We thank you for your feedback and take all customer responses into consideration.

Unfortunately, in this instance, your thermometer is over 4 years old. Most home-use thermometers (regardless of brand) have a shelf life of three-five years, which is due to calibration of the product and storage. At Kinetik Wellbeing, we offer a service (for devices that are in or out of warranty and for Kinetik or non-Kinetik thermometers) where customers can send in their product if they have any concerns, and we will run a free test on them to determine if they are reading accurately.

If the product is found to be inaccurate, we offer to recycle the unit and in turn offer a discount for a new thermometer. This is what we offered to you, and we think is fair considering the age of the product.

Again, please accept our apologies for any inconvenience. If you need to discuss any further, please let us know so we can arrange a call.

Valorada con 4 estrellas sobre 5

Great product easy to use

Product was as described and has proven reliable. Only criticism is that the battery compartment cover is tricky to remove and, despite taking great care, we managed to damage a small plastic component meaning that the cover would not close; this appears to be a design fault. However, customer service was great and a replacement was sent promptly.

3 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My TENS machine is working again

I had a call to go through the use of my TENS machine which didn’t seem to be working properly. The assistant was very helpful and polite and we managed to get it working again very quickly with a few helpful tips for future use.

3 de marzo de 2022
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más