KINGSTON PROPERTY SERVICES LIMITED Opiniones 

Kingston property charge for maintenance for an entrance gate at Cromwell court . But here’s the the thing one tennant has the re property up for sale with secure parking !
Problem being for the last two years the secure gates wil be lucky to have worked two or three months ! You guessed it Kingston property still take itemised costs off each year & not repairing - no rebate . As well as bumping charges up by 35% the last two years .

Friendly and helpful.

Helen was superb she totally understood my problem and dealt with me in a friendly and professional manner-she put a quite complicated problem into a concise and understandable memo for the property manager .

Anthony was very helpful and friendly he explained everything to me

This the first time I have rated this company as have only just become a client. I tried to register with them on line using the instructions it contained but had no success. I phoned them and it took a few minutes for them to sort out. I was sent an email and registered via that. Apparently as they did not have me email address was what was preventing me from using the portal.

The two employees I spoke to were very polite and listened to my issue . Time will tell if the issue is resolved but I felt that the employees were sympathetic to my concern.

UPDATE - HOT AIR, NO RESOLUTIONS.

Julie who answered my call very helpful

When ringing customer services I spoke to Helen , who put my mind at ease with the problem I had she was very helpful and went the extra mile to solve the issue I had

This company charges more and more each year to “manage” the communal areas on our estate. All they do is cut the grass, and they do this badly. We have ragwort growing on grassed communal areas which legally has to be pulled up, yet all they do is mow it down with the rest of the grass. An absolute waste of space/oxygen/time. If you buy a new build and these people are the designated management company do yourself a favour and run away, you’ll be sucked in to a contract that will probably put off anyone ever buying your property if you come to sell. If I could give zero stars that would still be too much.

We have been working with Kiran Singh, who has been assisting us in managing a residential block comprising approximately 30 apartments. Kiran has been a breath of fresh air and is always responsive, efficient, and professional. She does what she says she will do, and she ensures timely responses, which greatly reduce the amount of "chasing things up" that we have to do. Brilliant work, Kiran. Keep it up!

I called today for support in activating the online payment portal and understanding the billing. Dany was excellent, she explained everything very clearly and got me up and running in no time. Brilliant, friendly, best customer experience, thank you to Dany , you made everything quick and simple, you are a credit to the company you work for .

Excellent service - friendly, helpful, quick and easy to use - Excellent

Stuart was so helpful and sorted everything out for me and explained everything going forward
Amazing customer service Stuart
Thank you

Bought a new build Gleeson property in 2021 and agreed to the estates “children’s park” and “gardening” to be managed by Kingston Property Services for a small annual fee.
4 years later, there are rats on the estate, dead plants outside properties and the childrens park has become a overgrown muddy grass patch as apparently someone didn’t approve the plans for a park (we were never consulted on this)

If you’re reading this because you’re considering buying a new build signed up to this company, please don’t; it’s a lifetime tied to a immoral, lazy company with no pride in their work.

Helpful and prompt resolution to the issue

If you are a developer / property owner and are approached by/ approach this company to manage your property I can assure you that nothing will be efficient due to there lack of ability to access simple issues that need resolution in any type of timely manner.

As Kingston Property Services know perfectly well, I and several others have raised issues for years.They have ranged from failure to replace completely unsafe street doors, to removing bugs from landing lights, flouting their contractual duties, the appear to believe, with impunity.

Kingston are ignoring my conveyancer's request for the management pack. It already costs an extortionate amount but they're now delaying the sale of my home. I'm now facing the stamp duty increase because completion has delayed and the buyers are threatening to pull out.
Avoid buying homes tied to this company.

I was overdue for a payment and had incurred an extra charge due to this. After explaining why I was overdue the extra charge was cancelled. I understand this can only happen once.