Helen Trotter of KPS was outstanding - professional, friendly and helpful throughout my contact regarding a recent incident in our building. She made me feel valued, listened to, and genuinely cared f... Ver más
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Consulta las opiniones de los clientes
Kingston Property Services handles all matters very badly. Communication is virtually non-existent. No work seems to get done, even though paid high service charges for a few years for various work... Ver más
Spoke to Helen Trotter : Customer Advisor regarding a few maintenance issue with my accommodation. Lovely person to speak to on the phone. Very much a people person and explains everything she was doi... Ver más
La empresa ha respondido
IF YOU'RE THINKING OF BUYING A PROPERTY THAT KINGSTON PROPERTY SERVICES MANAGE DON'T BOTHER. CUSTOMER SERVICES ARE A COMPLETE WASTE OF TIME, I'VE LOGGED THE SAME COMPLAINTS VIA TELEPHONE WHICH IS... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Kingston Property Services prides itself on providing quality services at excellent value for money. We specialise in leasehold block management and estate management throughout the North of England.
Información de contacto
Cheviot House, Beaminster Way East, NE3 2ER, Newcastle upon Tyne, Reino Unido
- 03301231133
- mail@kingstonpropertyservices.co.uk
- www.kingstonpropertyservices.co.uk
3,2
Medio
585 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
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Really helpful advisor on the phone
Really helpful advisor on the phone, rang to pay and he also offered to set up my online portal access, Thankyou !
11 de julio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Sarah, thank you for the feedback following your call to make payment. It's great that you can now benefit from managing your account online via the portal going forward.
Helen answered all my questions…
Helen answered all my questions regarding maintenance issues I had on a new-ish housing development in the Darlington area, she was very friendly, polite, helpful and professional.
8 de julio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi there, we're really pleased that Helen was able to assist with queries about your development - many thanks for taking the time to share your feedback.
Very helpful telephone conversation
Very helpful telephone conversation
5 de julio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
That's great to hear - thank you for your feedback!
Helen from repairs dealt with my query…
Helen from repairs dealt with my query quickly and professionally and called me back to confirm that she had did what she said she would…Thank you
4 de julio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Rob, thank you for sharing your feedback. We're delighted to read that Helen dealt with your query quickly and professionally. It's great to know she followed up to confirm everything was taken care of as promised. We will pass along your thanks to Helen. If you need any further assistance, please feel free to reach out.
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
That's what we like to hear! Thank you for your feedback.
Anthony was incredibly helpful and…
Anthony was incredibly helpful and informative
1 de julio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Rasila, we're really pleased to read how helpful Anthony was during your call - thank you for your feedback!
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
That's great to hear! Thank you for the 5-star review.
Customer Assistance
The customer advisor Anthony, was extremely helpful in processing access to my new account on the Open Space's website.
Overall a very efficient process for a new customer.
Ken Whitehead.
28 de junio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Ken, thank you for your feedback! We're pleased to hear that Anthony was extremely helpful in providing access to your Open Spaces portal account. It's great to know that you found the process efficient. If you have any further questions or need additional support, please don't hesitate to reach out.
Flawless service
My call was served by Anthony who resolved my enquiry and provided helpful advice. There has been no waiting involved. Flawless.
26 de junio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hello, thank you for your great feedback following your call with Anthony. We're pleased that he was able to handle your query so quickly and will be sure to pass on your kind comments.
Anthony was super helpful and…
Anthony was super helpful and informative! Really friendly and sounded genuinely happy to help, thank you very much:)
19 de junio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Hannah, it's great to read that your recent call with Anthony was so positive - thank you for taking the time to share your fantastic feedback!
Resolution of web registration issues
Julie sorted all the issues and got me registered simply and easily. Friendly and very helpful.
13 de junio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Paul, thank you for taking the time to review your call with Julie. We're pleased that you were able to register online and can now benefit from managing your account on our portal.
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Chris, that's great to read - thank you for taking the time to post a review.
Excellent service
The colleague who I spoke with was helpful, polite and knowledgeable. All sorted in 10 minutes.
7 de junio de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Colin, we're pleased to read about your experience - thank you so much for the great feedback!
Open Space registering on portal
Pleasant young man answered the phone. He was polite and patiently dealt with my query. Resolved having first explained what was required. I made positive comment about his approach as my dealings with KPS has been less than helpful and often felt confrontational. Very different this time.
31 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Thank you for your feedback. We're delighted to read that your recent experience with our team was positive and that our advisor was polite and patient. It's great to know he was able to resolve your query effectively while explaining the required steps. We apologise for any previous experiences that were less than helpful. Your positive comment about his approach is greatly appreciated and will be shared with the team.
Very Helpful and efficient
Polite and efficient - quick to answer the phone.
30 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Kate, that's great to read - thank you for your review!
Initially I was really disappointed…
Initially I was really disappointed with KPS as they refused to check water ingress into my apartment without a photo to prove the problem, however Helen managed to download an app to enable the opening and show the problem, so this was appreciated.
28 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Thank you for sharing your experience. We apologise for any initial frustration you faced but we're glad to hear that Helen was able to assist you with demonstrating the problem - we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to reach out.
Quick Response
My reported fault was acted upon very quickly. Staff member was friendly and helpful.
23 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Linda, thank you for your feedback! We're pleased to read that your reported fault was addressed promptly and that our staff member was friendly. If you have any further concerns or need assistance, please don't hesitate to contact us.
Ripped off
Paying approximately £500 to cut the grass for 20-30 minutes a time. That's all Kingston want to do. They're not interested in anything else on the estate. As an estate, we're being ripped off.
20 de mayo de 2024
Opinión espontánea
Inconsiderate poor communication
Top tip: Proactive communication isn't hard. This applies both to residents you're inconveniencing and the unresponsive contractors you hire. You're not meeting the job's requirements, and you won't even share the contractor's identity so we can address the issue ourselves.
15 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi Gary, one of our Repairs & Maintenance Co-ordinators provided an update last week and they are scheduled to contact you again in the next 48 hours. In the meantime, we apologise for any inconvenience experienced. Many thanks
Judith re remortgage
Judith who handled my call was polite and professional. She dealt with my query and gave me additional information that was helpful.
15 de mayo de 2024
Opinión espontánea
Respuesta de KINGSTON PROPERTY SERVICES LIMITED
Hi John, thanks for sharing your experience - we're pleased to read how well your query was dealt with.
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