Kitu Kali  Opiniones 

391
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

New edition Ankara are good, quite a head turner I must say. Good job with the look; I would however suggest an upgrade of the leather material, it cannot last long in the Nairobi terrain. On my secon... Ver más

Valorada con 5 estrellas sobre 5

The products are creative and great, happily you have made the sole for the house slippers now stronger. You might want to review your prices down a little somewhat to increase sales volumes given... Ver más

Valorada con 5 estrellas sobre 5

I am very happy with my purchase and looking forward to making the most out of my tribal boots. Kitu Kali's Customer Service was also great on all platforms (website, email and social media account).... Ver más

Valorada con 5 estrellas sobre 5

I will be honest. Though I was expecting a good product I was never expecting one this amazing. This being said, the Blue Tribal Full design looked so beautiful! My intention was to rock these shoes w... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

We are a handmade footwear brand that employs struggling craftsmen from Kibera, Kenya, to create unique footwear using vibrant African fabrics sourced from all over Africa.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

391 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(391)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exchange Policy

Exchange Policy

I had to exchange for a different size and the process was fast and seamless. Not to mention the shoes are awesome!

12 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a size problem that was satisfactorily resolved

Bought a pair of shoes and the size was wrong due to the size chart. I informed of the problem and Kush (CEO) inmediatly got in touch with me to look for a solution. With some indications, they made a new pair of shoes for me that fit perfectly, and took over all costs (delivery and european taxes). They even gave me a pair of bedroom slippers for the inconvenience!
So, despite the first displeasure, I'm grateful for how they managed the situation and the continious information they gave me all along the process.
Of course, the shoes are GEORGEOUS.

ADVICE: check the size charts, specially if you are used to european (not UK) sizing, because they're a bit smaller than usual. And consult them if you have any doubt because they're kind and will solve it

10 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Product/Service Review

I was pleased with your product but somewhat concerned with the method of delivery, in as much as the delivery method was not in accordance with that which I requested and believed was agreed upon. Hopefully, that issue can be reconciled with my next order. I normally utilize G4S or Mololine, and occasionally Wells Fargo for pickup in Gilgil, Kenya, where I reside.

7 de enero de 2022
Valorada con 4 estrellas sobre 5

Receptive and Responsive

***This is an update to a previous review where I expressed disappointment regarding my order and offered a number of suggestions.

The team at Kitu Kali was receptive to the critique and ensured that my original order was fulfilled. I'm pleasantly surprised that my recommendations were taken seriously and that the response was to rectify the situation in real time. Online shopping can be a risky affair but I'm glad that the team was able to resolve a legitimate concern and turn it around in a positive way.

I'm very happy with the final product and fully intend to make more purchases in the future.

1 de enero de 2022
Valorada con 5 estrellas sobre 5

Excellent shoes

Very nice concept of adding Kenyan prints to shoes and making a classic design out of them. My wife n I got matching prints n we both got the proper size and fitting plus the design goes well with all different outfits.
Good quality product.

28 de diciembre de 2021
Valorada con 1 estrellas sobre 5

unsatisfied

I got the offer from you (not asking for it) with the link to your www.
I saw prices in PLN (Polish currency).
I placed the order and I think that's the signed deal between the seller and the buyer.
So I would expect that you fulfill the condition of the deal.
I'm not responsible if the system of marketing you created was not prepared enough carefully.
I just use the link and offer you have sent to me.
My expectation is that you sent me goods according to the price you offered to me.

27 de diciembre de 2021
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Respuesta de Kitu Kali

Hi, as mentioned over email, the country you had put on your delivery address was "Kenya". The city and 1st line of the address that you had put was not a Kenyan address, and therefore we could not deliver your order. We had asked you to place your order again on the correct website that allows European deliveries and that would have allowed you to put "Poland" as a country, but instead you chose to write this review, which is very unfair. We always do what we can to satisfy our customers and we had given you an alternative to place the order to allow us to deliver the order to Poland, but you did not want to take this option. We do apologise that in the first instance for whatever reason you had landed on our Africa website. Sometimes technology does not work the way we want it to, but as a small business we do try to improve our systems all the time and feedback like this will allow us to do that, so thank you.

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