Koganmobile Opiniones 

Their help line is unable to help, more or less not interested in fixing my outgoing calls not working. However they don't have trouble asking me for more credit even though app says I have 100 days and have used 14GB of 300GB. Can't even do Voip. Will not be staying with Kogan at end of contract, need a company that shows it looks after custmers.

Requested replacement SIM 13 days ago. Got no response. Managed to buy a replacement SIM from one of the few places in Brisbane that stock them. That was 5 days ago. Despite giving the Customer Care team what they required multiple times, and many calls and emails to them over the past 5 days, they still haven’t activated the SIM.

My recharge didnt roll over so I cntacted Kogan to get it sorted out expecting it to take a lot of mucking around. I spoke to Kajan who helped me through the process easily , it took less than 2 minutes and it was sorted

I mistakenly ordered a new service instead of a recharge. One phone call to Kogan and it was all sorted in a few moments pleasantly and efficiently. And no lengthy hanging around in a long queue either.

ordered the black friday deal 22nd November 2024. Did not receive sims until 15th January 2025, despite multiple follow ups on emails/chat. Emails took 10-20 days to reply. Went to activate SIMs, they had expired. They would not renew SIMs only refund (after 5-7 days but yet to receive) and ask me to buy again but instead of $330NZD BOGO it was $260 each. No help or assistance offered.

Always unreliable and at times completely unusable.

- Kogan randomly blocks numbers from my contacts list for no apparent reason.
- Network coverage is poor and there are times the service is completely unusable and you get a "network is busy" message when trying to make a call

Absolutely terrible services. I had my phone stolen and it took over 8 days for kogan to be able to restore my number to me. They kept asking for information I had already provided and then saying they would take 48hrs to act on that response

Absolutely useless, I got a mobile plan and the voucher never worked, All they would say was our technical team is looking into it, 7 weeks later, saying same BS story. I got the credit card company involved. Then finally this useless excuse for a business said would you like a refund dam straight. Avoid this company Kogan, all overseas call center

Order ID 18209575
I am sick and tired of the thread responses simply saying "we'll look into your issue". I have received the same cookie cutter response six times now. I just want to stress that my issue has NOT been resolved.
I've gone three weeks without mobile data/cellular service due to constant negligence from your customer support.

Please help me fix the problem by actually prioritizing this case. Your email support take 1-5 business days to reply. I need a fix as soon as possible.

I'm tired of repeating my issue over and over on this thread as well as internal customer support channels.

Appreciate the help from Pratik today from the Kogan Mobile CARE team.. has a very nice phone manner and made me feel better about a frustrating situation. Thank you

Ordered a sim and plan. Got sim no voucher to activate not in inbox, not in spam not in Dashboard. spent an hour on the phone repeating myself up to 5 times with a customer service person that could not speak English who then said I had to wait for the back end to rectify. Been over a week now. Terrible Terrible service. Regret using this service.

Just did a quick 360 day recharge on the phone. The Account Sign in wouldn't let me use the recharge and use my voucher and move to a 360 day plan. Quick call to Kogan Customer Service and within a few minutes was able to change my plan and use my voucher. I'm very happy with the phone help service.

Bought the prepaid to use for a short period finding it impossible to cancel the auto recharge which was by default. Misleading information which giving information to turn off the auto recharge through the app which costed us another $25 recharge by mistake and customer service refused to given refund. Very disappointed and will stay away from Kogan Mobile. Note: Auto recharge cancellation is not available from the app. Only by calling the customer service. What a scam!

Had great experiences with Kogan Mobile customer care. Really helpful, with Joseph today, helped with recharging a past expiry voucher code due to a hectic week. Fully recommend, great plans, and lowest cost, and easy contact with issues.

The vodaphone map is not accurate. It's clear you are the lowest priority on every network... No reception in most of suburbia, forget camping... Using the same cell tower as 5 other people, optus gets enough speed to watch YouTube, while I can't even load web-pages or message reliably. I have no connection during low-volume times, forget peak times. Calls work... but jeez that's a low standard.

Kogan used to be the best service in australia. In 2024 they have gone crap, you pay a mobile data service and you get nothing, you get nothing you paid for, crap and rip off service.

Purchased a refurbished a Samsung Smartwatch 4 from Electronic Superstore.
On receipt it wouldn't setup due to not able to operate in the Australia region.
Checked with Samsung CC & confirmed item isn't an Australian native model.
Conveyed this to Kogan CC asking for a 14 day refund.
Why does Kogan sell an item that can't operate in the country they're selling it?
Terrible turnaround times to CC emails for a refund.
Don't buy from Kogan, plenty of other Aussie online watch sellers.

I have been using a small prepaid 10G plan with monthly subscription and no lock-in contract. However I have found it difficult to cancel my auto-recharge. It says in the Help section that I can cancel auto-recharge by clicking "Remove Schedule" under Payment method section ... but there is no such option to be found under any section. I have tried to contact online help and written emails to Kogan but without any response. Very frustrating and time consuming, not really worth the low fee for first month.

Went with a 365 day plan. All good, until trying to SMS parents in UK. You can't. How bizarre!!! I purchased a $5 5-country add on (which is a fair deal) and tried to text then to let them know I'd be calling. Just got an obscure error.

Trailed through Kogan Help and, can't be done. You cannot send texts Internationally. Not sure I've even come across that before. Greatly regretting the purchase now :-( Am going to have to ditch the Kogan SIM and go elsewhere, with the added $$$$ wasted. Kicking myself to not checking; but, just never come across this before - cant even buy a SMS add-on. Damn!

Good luck with your unethical business practices.

WORST COMPANY YET