The Kroger Co. Opiniones 856

If I could give 0 stars I would. Kroger canceled my subscription in January, it is now March and I am still trying to get my refund back and no one seems to want to help me. They just keep saying the refund has been successful on their end but yet I have never received it and they don’t seem to really care. Honestly I don’t think anything was issued to me at all. They are stealing money from people. Do not give them your business.

I was at Kroger on Bechtle around 8 pm. It was Wednesday and raining hard. Hardly anyone was in the store. I asked the guy at the service counter what to do because I lost my cards so I could get the gas discount. 1rst of all, he acted like I was a nuisance, wasting his time. I said, " Sir, there is no one in line. It is not busy. That is why I came." He stopped and played on his computer with a gas card and said it was done. I got home, and he didn't do anything. I think someone else is running Kroger's Store on Bechtle than the people before. I've never seen such young people act so irritated with the customers. I've been shopping at Kroger's for 50-some years. I'm about to go to Walmart. Which I already have for most of my shopping. Now that the worst-behaved young people are running the show at Kroger.

MY TYSON CHICKEN HAS GOO THICK GROSS STUFF ALL OVER IT AND SMELLS. IVE TAKEN PICTURES. ALSO MY TWO PACKS OF SEA SALMON HAVE BOTH PACKAGES WITH HOLES IN THEM. NOTHING LIKE OPENING CHICKEN PACK TO SMELL SOMETHING AWEFUL WITH THICK SLIM AND WATER. I HAVE PHOTOS BUT CANT POST HERE I GUESS.

I will give this one negative star if I could. I haven't wrote about them until now but when I was living in Portland OR, we have Fred Meyer. Fred Meyer was wonderful. Then once Kroger took over, it's all going into the toilet. I moved 2500 miles away in AR and it's still the pit.

The service is bad, but most importantly, they cheated you. Better watch your receipt. They will tell you this is your discount on the shelves, and then when you ring it up, it's 100% more and no discount. Today, I tried to buy Scott toilet paper. On the shelves, it said $5.99, it rings up to 15.99 instead. I asked, and they sent an older lady with gray hair to check. She came back with another price for Kleenex instead. Never go there again.

I bought a one pound package of bacon 2 days ago for 5.99. I go in today and they have bacon bogo and they are priced 8.49 a package. That is absolutely ridiculous price gouging your customers like that. These higher ups in these companies should be ashamed to look themselves in the face every morning. You make record profits while you screw every customer that comes into your stores

Kayla, at checkout...so friendly...the guy that bagged was great too..
Love shopping here...nice people

I went in the Kroger store yesterday the Kroger in Lake City when I entered the door there was a Mexican man, rushed me kind of fast and bumped me and pushed me and tried to take my purse, and my husband approached where he was the Mexican man tried to fight my husband. The security guard came over asked us to leave the store. He never said anything to the agitator. This person should’ve been put out of the store. He assaulted a woman, and he tried to take my purse and the security guard was all for the wrong Customer. I will never again shop at that Kroger store I shopped at that store at least 10 times a week. They do not have my business anymore. The customers were the ones trying to help me and my husband the people at Kroger were helping the agitator the wrong person he was looking for someone to steal their purse because he’s up by the front door. He had two children with him as his thing to make him look like he was legit, but he was looking for a woman with purse to grab because he was closer to the exit he should’ve been detained. The police should’ve been called. He should’ve been arrested. Instead he kept trying to fight us in the parking lot. The security guard came out there. He never once asked that man to go on about his business he kept telling us to leave. I think this was wrong. I am looking into maybe Sue and Kroger and seeing what I can do about the way I was treated in the store. This is an insult. Kroger already has a bad wrap so I think from now on I will shop food depot or Walmart or Publix. Kroger sucks.

First, customer service was careless about loading my purchase. 2nd, clearly no human reviews these orders. The grape tomatoes are literally rotten. In the container. How am I to know this didnt contaminate other items???

I called Krogers customer service, and they are no help at all! Why have customer service if they can't help you! Stupid!

Do not buy a Kroger Boost Membership. Kroger will steal your money. I purchased a membership and halfway through the year, Kroger decided to discontinue delivery in my area. Well, 7 customer service representatives, 3 departments and countless explanations later, I have yet to receive the refund they promised. The latest communication is that I won’t be getting it.Dont risk the same thing happening to you.

ordered 37 items. Received 19 items, but "final" bill said they were all delivered. Included in the not delivered items were nine 12 packs of canned cola and 3 more 6 packs of 16 oz colas. There is no way that much of a bulky order could have be missed... it's far too heavy. When customer service was reached (In India I suspect) they were constantly apogizing but would give no ID's except "Chris" Not a whole lot of "Chris"'s in India. This delivery by Kroger itself leaves alot to be desired. I was promised by "Chris" that Kroger management would get in touch with me. I of course will be holding my breath.

Hire some cashiers 12 self checkouts that dont work

I’m wondering if anyone has ever run into any problems with online Kroger’s pickup or delivery, especially if you used an EBT, debit card, or credit card.

I’d really appreciate hearing how you handled the situation.

The day before, I went online to pick up groceries using my EBT, and I paid almost $190. The rest was supposed to be taken off my debit card. But it seems like the prices changed, and everything got moved around. When I got my items, they wouldn’t give me a receipt. I even went inside to talk to the staff before picking up my order, which was strange because they told me I shouldn’t go in there to talk to them, but they had my items ready, but there was no hard copy of my receipt for those items, and they told me to call 1-800 Kroger’s. I talked to them for about half an hour, and I told them they should be able to sort this out later, so I went home and checked the receipt, and it turns out they charged everything to my debit card, which is really frustrating because I have an EBT card that’s supposed to cover my food expenses.

and they kept saying they couldn’t process an EBT. I’m really concerned that they’re not being accurate with their customers.

Our Fresh & Quality Guarantees
If you don’t love an item, we’ll make it right with a replacement or refund.

At Kroger, we’re Fresh for Everyone.™ That means our customers can expect freshness and quality from every product they purchase, every time they shop with us. So if a customer is ever dissatisfied with their purchase, we want them to know that we’ll make it right. That’s our guarantee.

Most of the time they are fine for what they are but whatever you do do not under any circumstances go to the location in old Baytown, TX. 1700 N Alexander Dr, Baytown, TX 77520. So many problems and due to some of the problems they have overzealous and ridiculously rude arrogant security. I could go on but to save us all time just go elsewhere. There are plenty of other options close by unless you live in the neighborhood and have no type of transportation. If that is the case just get delivery

The Kroger on McCain in North Little Rock Arkansas has to be the worst store in the US. I have shopped it for years because of the location alone. I keep hoping it will improve but it just gets worse. Poor service, out of stock, dirty and old.

The Kroger store in Olive Branch, MS could definitely use customer service training. I'm a long time shopper and was there for groceries on Thursday Feb 12th. I also picked up a Zaxby's gift card for my daughter. When I got to my car, I looked for the gift card to put in my purse but it wasn't there. I went back to the cashier hoping that she had just forgot to bag it. She insisted she had left it on the side counter by the credit card machine. It would have been nice for her to point that out previously because I thought she had put it in a bag. After two pages, the manager, Mr Chambers or Chamblis, strolled up and I explained what happened. He showed no compassion whatsoever as he told me there was nothing he could do. His whole attitude was simply, "tough luck and I don't care." The least the company could do is have the cashiers inform the customer when an item is bagged in a different manner. Kroger may not care about losing a customer but I can assure you I won't be shopping there again.

Purchased an AUTOLET LANCING DEVICE. IT IS JUNK. The spring is to heavy, the trigger cocking and release are harsh and difficult. Had to turn depth up to 4, but it only works about once out of three or four attempts. Don’t waste time with purchasing.

We need this grocery store to come to Caro mi , please we don’t have a grocery store

Oh my gosh!! I understand that there is theft in stores, but this is ridiculous. I bought some women's make-up foundation. They had a security tag on the box that I had to read around. That is understandable, but when I get home notice a sticker that was plastered on the tube. I managed to scrape the sticker off the top of the tube, but now it looks like an old tube & the sticker that is on the tube won't budge!! I am pretty disappointed in the way that this purchase turned out. I saw other items I wanted, but I like my make-up bottles & tubes to look nice when they are new. It is really sad that thieves have pushed a store to this point & they make customers have to pay more for the products plus all the inconvenience because they want to commit a crime.

Between scheduling a time slot based on my schedule - past several times they sent notes order will Not be ready on time. PLUS when I place the order online is shows a few items out of stock. But when I get there to pick up order many items are not included. Plus, when their 3rd party starts to pick my items in the store and as they let me know items are out of stock there isn’t a button to cancel the order. I use delivery and pick up when I have large order of cases of water, fire logs, firewood - heavy items. Furious!