The Kroger Co. Opiniones 857

Boost membership!! Be aware if you use instacart. I bought 131.44 dollars in groceries to be delivered. The same guy that delivered my groceries twice prior delivered my groceries to the wrong address. Both previous times he took a picture of the groceries that were delivered. This time it was a picture of a ceiling. I contacted customer service at first they insisted that he delivered my groceries to the correct address. I asked to see the picture of the delivery. The picture was of a ceiling or wall. I asked if I could have the order replaced and they wouldn't do it. They said I would receive a full refund in 2-5 business days that I would need to submit another order. This is the first time that my groceries have not been delivered, however, I have made purchases in the past that I had to go to the store because they said that items were out of stock. When I got to the store 2 hours later, the items were fully stocked. Don't waste your money!

Kroger does not have a process in place that allows their customer service people to manually reverse authorization holds. In my case, two fraudulent authorizations totaling $560 were made on my debit card. Thanks to my quick action, the fraudulent order was not filled; however, Kroger says I must wait for the authorization on my debit card to droop off automatically which takes 5 days. This ties up those funds for five days. I worked at a bank and I know the process requires they simply do an "authorization hold reversal" - taking about three minutes of someone's time. So far, they refuse. If this is not fixed today, they will spend a lot more time AND money dealing with me.

I am a California Ralph's customer. Ralph's is owned by Kroger. We do most of our in person shopping at Ralph's with some WALMART PLUS home delivery here in Palm Springs, California. Corporate customer service is EXCELLENT! Kroger succeeds in guaranteeing satisfaction.

I placed a delivery order for $31.90 on tuesday and delivery on thursday. I was charged an additional $44.76 !!!! So my 31.90 order when placed came to $76.66!!! They claimed that the prices went up after I placed my order. They are a rip off.... DO NOT USE THIS SERVICE!!!!!

Always shop at Kroger, great company, very good employees. Last few years Kroger has been going the wrong way on customer service, not a very good model in my opinion for a good company. Biggest gripe is the fried chicken that has been some of the very best you can get, they changed breading on fried chicken and went from a solid 10 to about a 7, disappointing. All good things come to an end I guess! Don’t buy it very often anymore.

Kroger is a pretty good company overall. The employees are friendly and they usually have what I need. I like the fact that they have a pharmacy onsite and have begin selling clothes and household items. Of you join their loyalty club, you can get discounts and bargains.

When making a purchase in July, Kroger was offering a promotion where when you purchase $175.00 or more Kroger would apply a $35.00 credit. However, after the purchase was made I reviewed the receipt and noticed that the $35.00 credit was not applied. I called Kroger Customer Service and was told that a $35.00 credit was added to my account and would be applied on my next Kroger purchase. So I made another purchase and yet again Kroger did not apply the $35.00 credit owed to me. So I called Customer Service again and was told that nothing could be done for me. I would have to make another purchase and the credit would be applied on that purchase. Kroger is just running a bait and switch scam.

Kroger in Richmond Texas at Springreen ! They always helpful manger jose always greet you with a smile ! They have a low turnover rate always same people working there for years!

Watch the expiration date(s) for products you are ordering online for pick up. I placed an order online and scheduled pick up for the next day. All of the sale prices and coupons were eliminated, and the price increased from $145.83 to $201.28 (no Kroger coupons or savings were applied to the new amount). The store manager basically told me this happens a lot and customers need to watch the fine print on the site. This was not my first order but, will be my last. Shabby customer service.

I’ve been shopping at Pick n Save since it was Roundy’s Warehouse Foods and I had to use a crayon to write prices on the products.

I’ve had a Pick n Save card since they were first issued, who knows when. Now, besides having a card I also have to use the app to get special deals. I have not had the app work correctly but maybe once in the past 3-4 years.

One way or another I always end up going to the service counter and having to get credit for items I purchased. I was screwed out of $3.00 with the stupid online deals just recently.

Why do I have to clip coupons and supply my personal information twice in order to shop at Kroger stores? And I’ve shopped at Kroger’s all over the country, including Smith’s, Dillon’s, Ralph’s and Fred Meyer. I stopped buying milk at Pick n Save because it often went bad before the ‘sell by’ date even arrived, and I have friends who have experienced the same problem, time and again.

I’m done with Kroger and your affiliates. I don’t see any reason why I have to have two methods, card and app, in order to get your deals. I don’t even have to use one method at Albertsons, they always give you the best price without having to jump through hoops.

My daughter is of the same mind and has already stopped shopping at Kroger stores.

I’d rather pay full price than shop at a Kroger one more time.

I also see that Kroger has had record profits nearly double of last year, in just one quarter; the CEO is paid over $15 million per year. Is there any doubt as to why the cost of groseries is so high?

I will now support a locally owned gocery store. We all should support our locally owned grocery stores.

I use Kroger for delivery. When time delivery says from 1PM-2PM, they arrive right around 1PM. Sometimes it arrives 15 minutes early. The drivers are really friendly. They arrive in a big, refrigerated truck that keeps your food cool. Their deals are like no others, like buying 1 twelve pack of soda and get 2 free, and several sales that is just too good to pass up

I used to like Kroger/King Soopers. Prices used to be fair (before Covid). Online shopping and pick up experience used to be good. Returning items used to be easy. Fast forward to 2024. Food prices…outrageous! In store returns…challenging (even when the item you’re returning is CLEARLY outdated). Online ordering….not worth it anymore. Nearly EVERYTHING I want to order online is only available for delivery. WTH??? Ok, so I get the profits are important, but now the value add of online ordering is gone…and so am I.

I will stick with Walmart. Especially since almost everything I buy is priced lower at Walmart. Plus, there’s no silly requirement of making food available for delivery only and, the best thing yet…easy returns via the app or in person. No scrambling to find paper receipts. No arguing with customer service. Just simple. Put customers first.

HACKING! I had a charge for $101.36 in my bank account from yesterday. 9/12. It was an order for pickup in TN and originating from GA!! I live in Columbus, Ohio. All the Jamaican call center, Khebany, supposed supervisor would say was call your bank! Stated they DO have a fraud department but no offer to get me to fraud department! Didn’t even bother to say something as simple as I am sorry this happened to you! Kroger doesn’t care about its customers! Delete your online account now!!!!!

I will Never shop here or use boost again. My shopper said the beef on sale that I wanted wasn't available and substituted really expensive ground beef and also french fries. What I wanted WAS available. He lied to get a bigger check and Kroger told me I would get a refund and later refused to give me my 36 dollars back. Use Amazon, Instacart or Walmart plus. I have all three and never had a problem. Kroger is a greedy corporation who doesn't value their customers. Oh yeah. Changing my pharmacy too.

If I could give less I would. The fruit is always bad. And by 2 there’s no stock. Why are we paying 13.14 for old looking chicken and why aren’t you guys checking those dates.

Being a faithful Fry's customer for over 20 years, when my car broke down, I decided to try their delivery option.
10 minutes prior to the end of the delivery windows, I got a text saying that the order was canceled! No reason, just canceled.The best part, the REFUND of MY $will be 5-7 BUSINESS DAYS! This order was placed Friday evening, leaving me with NO MONEY OR FOOD FOR A WEEK!
The supervisor said the could apply an INSTORE or DELIVERY CREDIT of $30 to my Fry's card for the inconvenience. What makes them even THINK I would try delivery again!???
Why not credit my ENTIRE ORDER, since you left me broke with no food?!!!
THIS POLICY IS UNACCEPTABLE!
I will now be looking to SPROUTS as my go to store.

I joined their Kroger Boost membership where you can get your groceries delivered. I ordered 18 items for about $56 dollars and was charged $195 plus taxes and delivery tip which ended up being over $200 dollars in charges for 46 items. It took over 90 minutes to track who was responsible for the over charges. Kroger used Instacart to deliver my items. Each passed the issue to the other. Kroger ended up saying my money would be refunded back to my account in 1-3 business days. This should never have happened. I have been a loyal customer and I will shop in store but not delivery again. I am so hurt, frustrated, angry and disappointed that this happened. The person that did my order put my items were out of stock (all my items ordered were delivered and they were not out of stock.) So they put in a bunch of substitutes that I didn’t authorize. I always do my edit and confirm my substitutes. Fortunately that I check my accounts and orders. Whoever did it even had the nerves to use their coupons for the items they put on my debit card.

VERY deceptive pricing! Placed a delivery order and received confirmation of total being around $253.00 with all the "discounts". After order was received was charged $320.00! Was told by customer service the "sale" had ended on most items I purchased?! Then WHY allow me to purchase them at that price and not honor that! There are items I would not have purchased if I knew the sale prices would not apply, and I could have saved SO much more money at my local grocery store. Customer service is a joke and stands behind this dishonesty.

Kroger profits BILLIONS every year, but the company insists I use self-checkout, and when I use a cashier, they make me bag my own groceries. Although I've added a required date to this experience, this is something I encounter with every visit.

Find an alternative! There are much better ones out there that actually care about the consumer.

My most recent experience has been great except that thing of posting prices that once you get to the checkout you do not get it's absolutely ridiculous. The only reason that operated this as high as I did was because the employees are usually phenomenal. They have one young man named Quentin Who is intelligent, patient, knowledgeable of the store, willing to go to the back to find what you need because it has not been stocked and gives no excuses when you ask him for help. there is also a man named Donald who was a heavyset man and I was afraid he could not carry the watermelon for me I'm 77 and he said yes I can carry it he says I have loads heavier than this that I carry and he was so kind. Then there were many others one who went all the way outside to find one of the smaller baskets for me, then another who was patient enough to show me how I can get on the web and get a discount on items at Kroger. I could go on and on about the employees, but administratively Kroger has to come up to par with giving us an easier way to find great deals at the store. I can usually always go in and look and search and get good bargains on the bagged salad, but not in every store in the stores I'm familiar with I know where to go how to do it And it's really great. However they have a shelf with produce that if used in a reasonable time can be discounted, but you have to be careful because some of their discounted items are as high as the regular items. It's a shame those clip on things are so difficult to take Andy job someone in corporate needs to do a better job on the formatting of that program.