The Kroger Co. Opiniones 857

I called Kroger to order a cake for my wife's birthday. Initially, I was informed that a 24-hour advance notice was required. I agreed to pick it up in 24 hours, but then I was told it needed to be 48 hours. What has happened to customer service? This occurred at the Kroger Marketplace on North Tarrant Parkway.

I am so disappointed in Krogers, I went to go in the door and besides all the stinky flowers I have to hold my breath through they decide to have a stinking candle lit. I have COPD and my lungs are not that strong. Then I had to stand and wait on Deanna I think was how she spelled it. The dumbest women ever to be at Customer Service. Finally someone came over to help her. The Pears that were on sale was rotted with juices all over the floor, the same with the peaches and the strawberries. They didn't have my pear applesauce in. If you sell out of it more than the strawberry then order more of my pear. The quality of this store has went down hill. The fresh caught fish is always out. Order more of it. I do not eat farm raised fish. Why do you stock it?? I stopped shopping at Wal-mart for this very reason!!! I guess it's back to Aldi's and Ingles for me.

Like most grocery stores today they refuse to actually fill the stock room in the back. I’ve been grocery store employee myself many moons ago. And I know the operations of a grocery store pretty well. And nearly all do have a back room stock where they hold additional items. That way if what’s on the shelf runs out, the stock guys can grab it from the back and refill the shelves ensuring you don’t run out of stock.

Today most grocery stories to basically operating on the thinnest stock possible. Meaning the back room only had a tiny amount of over stock just for a handful of items. The rest once it runs out on the shelf it doesn’t get refilled till the next truck comes around to restock the store.

And there is nothing more frustrating than then having to go to 6 different Kroger’s to get all I need because not one ever has everything in stock.

Here in Texas in comparison the local grocery store they are never not once out of stock. And if you do happen to come across an item that is out of stock they happily tell you when they expect the next truck and that they will hold the item for you and can come on that day and pick it ok. Meaning my local store here is the only single store I have to go to. Sure the Kroger rewards program makes the prices cheaper but what are cheaper prices when items are never freaking available?

Today the most annoying task ever is grocery shopping. Before COVID the easiest task ever was grocery shopping .

If there is one thing I can say is that I hate how corporations have all gone the way of making live a living nightmare for customers. Nearly all company in general that had the best reputations no longer do. And it’s sad to see.

If Kroger sees this I hope they can understand that lack of product and crazy high prices do NOT incentivize a customer to return. We go looking for your competition and we are willing to spend more with them than to be frustrated with you. Stock your darn stores, control inventory and order ahead of time so that you keep out of stock items to the very bare minimum. So that way we only need on trip to a store full stock to enjoy our rewards points and be happy again with good service.

My delivery was supposed to be 8am-9:00am. Received a text around 8:30am saying the delayed my order by 7-8 hours. Hahaha. This people are insane. Called to get a refund on my order. For the run around, on the phone with them -mostly on hold for 45min. Told me they would call me back in an hour. This is a complete joke.

They do not give you the fuel point they say they will.

Poor customer service. Didn't receive all my items. I called Kroger customer support (located in the Caribbean it turns out if you need customer support in the morning) and they said they could refund the missing items and that it would take 5-7 business days!

Can you believe that? They take your money immediately but when they mess up, they make you wait. Kroger used to be good, now they seem to be getting worse, kind of like their produce of late. I've received rotten produce like potatoes, freezer burnt oranges (as if they freeze them or stored too cold) onions, or apples that are soft/mushy.

It turns out, upon reading various Kroger produce reviews in their site, Kroger's has quite a bit of unhappy customers whom have received rotten/poor quality produce. That and Kroger advertises items on their website that they say are "in stock" but then right before you get your order delivered (after they pack your item at the warehouse), they say the item(s) are "out of stock". Are the stock personnel even doing their job? They should be reporting inventory to the website, right? If not, then that's a red flag that Kroger needs to investigate it's workers.

I'm a long time Kroger customer. But after this bad experience, I will probably do business elsewhere. It's sad because Kroger's has been around so long and usually are great.

I have used Kroger online shopping many times. This time, as several other times however, was so horrible, I am done shopping with them! I put together an order totaling over $100 and went to my "cart" to check out. For over 38 minutes the site spun in circles, wouldn't let me check out and I tried calling customer service and doing a chat for help. Today, no-one picked up the phone at customer service for almost 10 minutes, so in essence I was delayed over 48 minutes checking out! I waited over five minutes for a chat assistance and I wrote in the chat box that I was upset with the wait. In 2 seconds, a flash phrase came over the screen stating that the "chat was unavailable at this time!" REALLY? So, too bad Kroger, I will be shopping somewhere else! This has happened way too many times and you need to fix your website or the rest of your online shoppers will also leave. I did enjoy the refrigerated delivery, but I just don't have time to wait for the website to stops spinning in place! Oh, one !ore thing, don't send pregnant workers with a delivery order that contains heavy items! The one you sent us refused to bring our order into our home as they normally do, making my elderly husband carry items in! If she can't lift cases of water, roll the grocery crates inside, etc., send a muscular partner with her! PLEASE GET YOUR ACT TOGETHER.

Ordered food online using my EBT card paid delivery fee only for the driver to add items after I already paid the delivery fee. The driver/shopper added 84 dollars to my visa card that I used to pay delivery fee. When I called in customer service was rude and wouldn't refund my money so I made a police report and called the bank to get my money returned. Buyers beware don't use Kroger online shopping the steal from you.

Madison Indiana Kroger. The store is not a large Kroger with not many options. The customer service when entering self-checkout was uncalled for. She looked at my cart which held 27 items and told me I could not use, as it was for 25 items or less. There was 1 individual in self-checkout (6 checkouts) and 2 lanes open. I always use self-checkout due to the fact items do not ring up correctly and I can watch. I understand a cart full. (but not for sure who can afford that) We had 1 water, 1 box of K-cups, 6 rice boxes, 2 spices, 2 rolls of burger, 2 containers of onions, 2 kleenex, box of frozen rolls, 1 frozen dinner, 2 spices, 1 ketchup, 1 box of crackers, 1 plastic bag of carrots, and 5 other small items. I have always shopped at Krogers, however lately have found myself shopping more at Wal-Mart and now Aldi's due to price. This is now making me pray for a Publix to move to Clarksville IN and that will be my new shopping spot. I will be very limited on any purchase going forward at this Kroger.
Someone needs to look up the meaning of self-checkout.

It was the Kroger-brand "Southern Style" potato salad... It was like eating mashed potatoes with a few bits of solid potato thrown in. I've eaten this potato salad over the last few years and figured I must have gotten an "end of the run" batch. Not so. The product is poorly manufactured, every time. Kroger needs a different private-label supplier or it should discontinue selling this "glop." Or, maybe they should just call it "Potato Glop."

I bought 2 packages of bacon from the Valley View Kroger store as I happened to be in that area. We found that the bacon was extremely tough and hard. Our Sam's Club is close and I was back in that area so I went back to the same Kroger of the purchase which is not my normal Kroger store. That Kroger had no one @ the Customer Service desk. Several Kroger employees walked by in the next 10 - 15 minutes w/no assistance so I left. I was back to my regular Kroger ( Rte 460) in Roanoke later that day and went to that Customer Service desk and was told that the bacon could not be returned to that store but had to be returned to the store from which it was purchased! So I drove across the entire Roanoke Valley burning expensive gas and was stuck w/some Kroger junk bacon! So my decades of loyalty to Kroger was rewarded w/an unpublished policy change given me by a condescending Kroger union employee @ the Rt. 460 Kroger store.

I got 5 or 6 gallon of apple juice and it has something flowing in it IT LOOKS LIKE A JELLY FISH

I live near kroger in Swartz creek MI. I use to ride my bike there to shop. Last time I rode there the bike rack was gone. I guess they don't want people on bikes to shop there anymore! Good thing Meijer is close by!

The worst company ever I’m switching after 31 years to Publix the digital coupons is one of the main reasons. Most of these stores are dirty. The worst help but more importantly takes me 20 minutes to try to make a digital coupon work. You don’t have that problem at Publix and A Better bakery and buy one get one free. Why would you want to still shop at Kroger? I don’t know if Kroger corporate read his stuff because they have a one. Eight

Only if there was a way to post photos as well as my comment. My fiancée and I went to Kroger’s it’s my first time going to Krogers my fiancé has a member ship there and has been there many times before they were shut down for 7 months or more due to parasites growing in there walls and needing to rebuild there building. My first experience and my LAST experience. Nothing was cheap, they had beans regular beans at that priced higher then Walmart would price there beans. Milk was $7 which was what caught both our eyes when we just bought to gallons of prairie farm milk last week and it was cheaper for two gallons somewhere else then it was for one gallon of red cap milk. We ended up continuing shopping because no matter where you go things will vary prices. Kroger’s though was something I’ve never experienced nor seen. Non of the meats looked presentable too cook. Isles looked like crap nothing was nicely placed. But we let it go and we decided to go ahead and check out because the store was cramped over priced, and didn’t feel lovely being in the store. So when we go to check out, we scan our items and go to pay but before we pay we put our id number in for the membership , it pops up we need an employee the very rude lady with the glasses comes and helps us but before she helped us she had to watch a video of us scanning two boxes of noodles that were scanned perfectly fine and were on the receipt we were trying to get by cashing out. The whole experience was unprofessional, I definitely won’t be wasting my gas coming from Springfield to taylorville to shop at a store that I heard so much about for it to be straight horrible. (Side note- we opened the string cheese we bought a big pack of string cheese and none of them were sealed properly either I will no longer try and shop at a store that is envolved with krogers either, my first time being in the store and will never step foot into it again)

I order from Kroger every week. I normally use instacart. They are great. The 3 times I have used Kroger delivery, have all been wrong. The first time was during Covid where I ended up with 3 boxes of cereal and 2 gallons of milk among other things. These were things some family obviously needed. The second time I ended up with fresh fruit and artisan cheeses. That was fine with me but I’m sure whoever got my order as not happy.
But today I got rubbing alcohol, qtips, ginger ale, vapo rub and Lysol. Somebody is sick and needed this order. That made me angry.

Guest Services, Cashier & Bagger and Produce Associate.
Excellent customer service interaction.
Professional, Personable and Service with a smile.
Kroger in Riverdale Georgia
Dale, Jordan and Levoris
I didn't get the two associates name in Guest Services
Thank you, great team, you are appreciated.
Retired Army combat Veteran

In my dealing with Kroger employees I have never had a problem finding what I need they are helpful and have even gone to the idem I was looking for

Online order from krogers, app said my order was delivered, but I never received it. Spoke to customer service after on the phone for over 30 minutes and was told my order was cancelled. Will not get a refund between 7 to 10 working days. If I was never charged, why should I wait for a refund. Unacceptable! Advice, please read the reviews before ordering from krogers.

Beware when shopping at Kroger. They advertise low price with digital coupon and CARD. But when you check out, the discount is not automatically applied for the card. After talking to the clerk I was told than unless the customer ask specifically for the price correction you will pay full regular price.
As we rely on Kroger integrity, now I understand why people are frustrated by the high cost of groceries.
A very fine line of cheating the customer here. so beware.