Ordered from here due to advertised delivery dates. Have had to chase every step of the way for updates only to be told it will now be later than advertised and can't confirm a delivery date or sen... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The loft ladders matched the description (which is not always the case) Just had them fitted, quality product and good value. Quick delivery Very pleased
Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out o... Ver más
Immediate response when I had a problem with damage from the carrier. Anthony sorted and dealt with my issues. He has helped me with further information make the correct choice of ladders for my n... Ver más
Información sobre la empresa
Escrito por la empresa
We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits. Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.
We aim to offer ...
Escrito por la empresa
- *****Great Advice and support*****
- Customers wont always know exactly which product to buy, but dont worry.... we are here to help guide our customers so that they can do the job in hand safely and with the correct access tool.
- *****Superb Service*****
- Our aim is simple.... To deliver high quality ladders and access solutions to you as quickly as possible. Whether you are at home or on site we can help.
- *****Improvement*****
- We at Ladders UK Direct are always striving to be better and we need you our valuable customers to help us with your feedback. Whether it be positive or negative we can continue to offer the very best customer service.
FAST & FREE DELIVERY
From Checkout to Your Door Overnight!
We offer a range of delivery options for our customers. All items come with a standard FREE Delivery service which is typically a 3 days service but some of our items are also FREE NEXT DAY DELIVERY as we are constantly running special promotions for our valued customers both old and new.
Información de contacto
Cardiff House, Cardiff Road,, CF63 2AW, Barry, Reino Unido
- 01446 731 238
- sales@laddersukdirect.co.uk
- www.laddersukdirect.co.uk
4,5
Excelente
6 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 27% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
From reviewing the product I needed to…
From reviewing the product I needed to ordering not a problem .delivery on time on the day they said the company delivered the goods 👍used straight away fantastic for the job I need
17 de octubre de 2025
Great quality product
Great quality product. Only slight niggle was next day delivery ended up 2days later.
13 de octubre de 2025
A good source of good quality trade rated ladders
They have a good range of ladders and offer helpful advice.
2 de octubre de 2025
Opinión espontánea
The only down side was the cost
The only down side was the cost. But I needed them and needed them to be deliverd.
9 de octubre de 2025
Best price,and good quality.Quick next…
Best price,and good quality.Quick next day delivery.
8 de octubre de 2025
Excellent company to deal with
Excellent company to deal with. Very helpful with advice and fast and efficient service.
7 de octubre de 2025
Good quality ladder
Good quality ladder, fast delivery can’t complain about anything, would certainly buy from them again.
3 de octubre de 2025
Quick delivery great ladder
30 de septiembre de 2025
Arrived on time good product
Arrived on time good product. Easy to unpack minimal packaging. Good communication re status of delivery.
30 de septiembre de 2025
Ladder delivered promptly
Ladder delivered promptly and was left at the exact place requested
29 de septiembre de 2025
Access staircase came on time with…
Access staircase came on time with fairly straightforward instructions, the website did say they included fixing brackets but these weren’t enclosed. After enquiring about the brackets I was advised it was an error and they aren’t supplied.
Overall a good product, well made and finished and does the job.
29 de septiembre de 2025
Ordered and paid for items online with…
Ordered and paid for items online with no issues, then three days later after getting a dispatch email I was contacted and asked to pay a £39 surcharge due to my postcode, despite being on UK mainland and not in the Scottish Highlands. This is a breach of contract. Cancelled the order and requested full refund. Four days later refund is still pending.
26 de septiembre de 2025
Respuesta de Ladders UK Direct
Thank you for your recent order with Ladders UK Direct.
We’re sorry for any confusion caused regarding the £39 delivery surcharge. Unfortunately, our courier applies additional charges for deliveries to certain postcodes due to higher transportation costs to those areas. While your address is on the UK mainland, it still falls within one of the postcodes our carrier classifies as a “remote location,” which incurs this surcharge.
We completely understand your frustration — this is not a fee we add ourselves, but one passed on directly from the courier. We have issued a full refund for your order.
Ladders UK
Good product and good communication over the phone
Got off to a slow start when I found out my order wasn't available for next day delivery. The internet site should have informed me the Ladders were not in stock, I would not have minded. But after that the service was very good. Communication between myself, the company personnel and the courier was excellent. Product very good will definitely deal with them again.
25 de septiembre de 2025
Respuesta de Ladders UK Direct
Hi
Thank you for your review. We have checked your order and can confirm it was delivered on 24th September via our carrier, DX. GPS tracking and delivery photos have also been emailed across to you to verify successful delivery.
If you have any further queries or require assistance, please don’t hesitate to get in touch with our customer service team.
Ladders UK Direct
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.