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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.

Valorada con 5 estrellas sobre 5

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de iluminación
  2. también en la categoría
  3. Proveedor de bombillas

Escrito por la empresa

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

705 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(705)

36 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Wrong goods delivered

I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. However, the light bulb received was a cheap generic and not the light bulb I ordered. Even though they were well aware that they had sent me a generic, they claimed that they had sent the correct light bulb. However, after I sent them a photo of the light bulb, they accepted the error and offered me a refund or 50% off the cost. Initially, I accepted the 50% off offer, but shortly after having learnt more about the cheap generic light bulb, I asked for a full refund. Despite that the retailer refused to provide a full refund and instead refunded half the amount. Retailer is untrustworthy and should be avoided.

Response to retailer
I try to support small retailers by shopping from websites such as yours, but by abusing our trust you just push people like me towards the large corporations, such as Amazon where we do not experience these problems.
I had to take up the matter with my credit card company to get my money back.

30 de septiembre de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Hello Stephen, Thank you for taking the time to leave us a review. We appreciate all feedback as it does help us to improve. We are sorry your experience was not as expected, but as explained, there is only one version of the lamp you ordered and that is what we supplied. We agreed to issue a refund and the situation was resolved. We are unsure why you are now leaving us one star reviews on multiple platforms.

Valorada con 5 estrellas sobre 5

Would highly recomend

Would highly recomend, great prices amongst others and fast deliverey

1 de octubre de 2026
Opinión espontánea
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Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us a review. We are glad this order arrived on time. We work hard to ensure we offer the best lighting prices so it's great to hear this has not gone unnoticed. Thanks again.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Will definitely use again.

2 de octubre de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us a review. We look forward to welcoming you back and helping again soon.

Valorada con 5 estrellas sobre 5

Delivered early will use again

Delivered early will use again

30 de septiembre de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us a review. We look forward to welcoming you back and helping again soon.

Valorada con 2 estrellas sobre 5

Low wattage screw in bulbs

I ordered three bulbs online that were difficult to find. There were two companies selling these bulbs do I bought from both, just as well I did that as the order placed with this online trader took 3/4 months. I found it easy to place the order, and when received they were packaged very well. Some communication from this trader would have been appreciated. I didn't think I was ever going to get them. The quality is good. Would I recommend them not if you need them immediately. Would I shop with them again, mit sure would possibly name contact to see how long it would take them to full fill a particular order.

25 de agosto de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us a review. Having looked into your order details we can see that the items ordered were listed for 'Pre-Order' at the time of ordering. Still, 3-4 months is too long to be waiting for a small order for lights. We will make a conscious effort to ensure this does not happen, if you use us again in the future.

Valorada con 5 estrellas sobre 5

good service

Great service and have all the incandesent range of bulbs. really pleased

15 de agosto de 2026
Opinión espontánea
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Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 5 estrellas sobre 5

Theatre Lamps

Ordered various theatre lamps that I was struggling to get elsewhere. All arrived well packed and in reasaonable time. The ones that have been fitted seem to be perfect for the job and the rest are on the shelf as spares.

21 de mayo de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 5 estrellas sobre 5

speedy delivery

speedy delivery, very well packaged, very well priced.fantastic experience.thank you again

23 de julio de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 1 estrellas sobre 5

Not happy.

I ordered a fan on 13th July. After 9 days I tried to contact them saying, where is it? One email didn't work so I used the sales email. They got back to me the same day. Telling me the fan was a pre order and it wasn't going to be sent untill end of August/beginning of September!! I need it now!!
There was no information about pre ordering on the web page at all! I am FURIOUS!! I will have to find another fan in my price range from somewhere else now!
And a refund!

23 de julio de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Hello Miranda, Thank you for taking the time to leave us a review.

As advised directly via email - Our range of fans sold out a few weeks ago now. Since then, they have been listed for 'Pre-Order' on our website - We have not shown them as in stock since. You literally clicked on highlighted words 'Pre-Order' before placing the order.

We hope you manage to find a suitable replacement from another supplier and we are sorry we could not help you on this occasion.

These items are becoming very hard to find right now, so check stock or ensure the other supplier you order from shows the item as 'IN STOCK' before placing a new order.

Valorada con 5 estrellas sobre 5

Because the light bulbs we wanted are…

Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight away, explaining the situation but all the same offering me the option of a refund, Even though I didn't take them up on the offer, I appreciated their integrity in reminding me I had that option. The light bulbs arrived safely yesterday. I would definitely order from Lamps2udirect again.

26 de junio de 2026
Opinión espontánea
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Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 1 estrellas sobre 5

Had to contact them as had no email…

Had to contact them as had no email confirmation, bought an orange bulb that stopped working after 2 months

18 de abril de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so sorry to see this was a negative experience. Can you please reach out to us directly so we can try to resolve this for you?

Valorada con 5 estrellas sobre 5

Ordered a lava lamp bulb and it was…

Ordered a lava lamp bulb and it was dispatched promptly and works perfectly, thankyou

20 de abril de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 5 estrellas sobre 5

Fantastic

ordered various bulbs through these guys now for the company i work for and they're great. its an easy process and they arrive pretty quickly too. definitely will be using them for the future.

18 de marzo de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 5 estrellas sobre 5

Ordered Led Lamp batten and it was…

Ordered Led Lamp batten and it was delivered promptly, packaged securely and excellent price. No fuss straightforward order. Great Company

19 de mayo de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 5 estrellas sobre 5

Highly recommend!!!

Highly recommend!!!
Great customer service and honest.
I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receiving and noticed it was broken, to tell them about the issue and they requested pictures. I sent them pictures. The term was replaced and with me within two working days.
I highly recommend.

14 de abril de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 4 estrellas sobre 5

Slow to Arrive

Ordered some bulbs on 7th March but had to phone on 17th as I hadn't received any notification of a delivery date. The man was very helpful, said they were awaiting delivery of the bulbs from Europe and that it was unusual I hadn't received notification regarding the delay. They finally arrived on 22nd March, so 15 days after ordering. It would have been helpful if the website had stated Out Of Stock.

22 de marzo de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. Sorry to see there was a delay. Hopefully we can get a 5 star rating for service on your next order.

Valorada con 5 estrellas sobre 5

Good aftercare service

I didn't actually get the light I ordered, but I give them them five stars because when I contacted them and sent them a photo of the product as received they offered to refund me the purchase price without requiring me to even send the light back, and they did so. This was very generous and fair - thanks.

7 de abril de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thank you so much for taking the time to leave us feedback. We are so happy to get a 5 star review and hope to help again soon with any of your future lighting requirements.

Valorada con 4 estrellas sobre 5

I may have been harsh

picture shows ceramci shaver. plug recieved cheap plastic chiness crap and took over two weeks for order.

OK i could have phoned and perhaps when looking at the unit its difficult to see. I dont remember a description for what material the unit is made from. I may have been harsh therfore I upgraded my review .

25 de febrero de 2026
Opinión espontánea
Logotipo de Lamps2udirect

Respuesta de Lamps2udirect

Thanks for taking the time to leave us a review, John. We have not heard from you directly, which is a shame, as we would have liked to have resolved this for you.

We are a little confused as to what product you thought you might be purchasing. Our code 6025 is a plastic travel adaptor and does not show any type of ceramic in the image. It is hard to see why you might have thought this might be ceramic?

Sadly, most electrical products are now made in China and we could have confirmed this if you had reached out before ordering.

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