8am LawPay Opiniones 469

TrustScore: 3 sobre 5

3,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Law pay is easy to use with Smokeball, the problem is the reporting and batching of payments is almost impossible to reconcile every day. It seems to be missing some information though. We don't recei... Ver más

Valorada con 5 estrellas sobre 5

Sean Womack and the team at LawPay has been outstanding. They answer our questions promptly and address our concerns. LawPay (usually) picks up the phone on the second or third ring, which we really a... Ver más

Valorada con 1 estrellas sobre 5

There are hidden fees with LawPay that were not disclosed to us. We attended multiple demos and conference calls before signing up, and even then, three of us felt it sounded too good to be true... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Could Use Improvement on Affirm Credit. No one bothered to explain that when client's apply to finance their legal fees, if they are approved, they are asked to pay a large down payment. If they had... Ver más

Información sobre la empresa

  1. Servicio de business-to-business

Sobre 8am LawPay

Escrito por la empresa

8am LawPay is a trusted software company that’s empowered legal professionals for more than 15 years. LawPay Classic helps firms get paid quickly and easily, and accept payments in compliance with IOLTA guidelines. It’s the only payment technology vetted and approved by all 50 state bars, 60+ local and specialty bars, the ABA, and the ALA. LawPay Pro offers this secure payment processing alongside billing, invoicing, and time and expense tracking capabilities—for a more efficient, profitable firm. Request A Demo Sign up Learn More

Powerful legal payment management software

Escrito por la empresa

Simple online payments
For more than a decade, 8am LawPay’s online payment technology has been trusted to help law firms get paid easier, more securely, and 39% faster. More importantly, LawPay ensures your firm accepts payments in compliance with ABA and IOLTA guidelines.

IOLTA Compliant

We guarantee your firm accepts payments in compliance with ABA and IOLTA

8am LawPay's easy-to-use online payment technology was developed just for lawyers. No debits are allowed from your IOLTA, at any time for any reason, guaranteed.

Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

469 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Easy enough to use

Easy enough to use. I’m of the older generation in which any change is big. LawPay Support is always very attainable and helpful with reference of where to find step by step instructions for future.

29 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Effective Payment Processor that Has Your Back Against Scammer Clients

LawPay has been my #1, and only, payment processor since I began working with them. The customer support is solid and generally has a short wait time. If a client tries to pull a charge-back scam on you after you've provided the agreed-upon services, LawPay handles the dispute process, saving you substantial time. The payment scheduling option is great in conjunction with an initial quick-bill to allow for a larger downpayment then smaller chunks. LawPay helps me close clients, earning me the right to coffee according to 1980s Alec Baldwin. I like coffee, and as a result, I like LawPay.

30 de diciembre de 2024
Valorada con 1 estrellas sobre 5

I’m not sure of how deep the…

I’m not sure of how deep the relationship is between law pay and lawyers however my card was charged by an malice unethical attorney who will do anything for a dollar even as to going against his own parents it really is disgusting. This is my opinion and experience

18 de septiembre de 2024
Opinión espontánea
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Respuesta de 8am LawPay

We appreciate you sharing your experience. We understand your frustration and disappointment regarding the billing and the attorney's conduct. Unfortunately, this sounds like an issue with your attorney rather than a direct experience with the LawPay software, which is a payment processing tool for lawyers and attorneys.

Valorada con 3 estrellas sobre 5

I would really appreciate it if you…

I would really appreciate it if you could update your system to address the following issue: Whenever I narrow down a transaction by date and click on an invoice, it redirects me to a new page. However, when I click 'back,' it resets the filter to show all transactions instead of keeping it narrowed down to the selected date. The same problem occurs when navigating through pages. For example, if I am on page 2 while viewing all transactions, click on an invoice, and then click 'back,' I am returned to the first page rather than my previous spot. This behavior is inefficient and makes my job more difficult. Thank you for your attention to this matter.

19 de diciembre de 2024
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Respuesta de 8am LawPay

Hi Danielle, we appreciate your feedback on improving our transaction navigation to better serve your firm. We strive to make meaningful product updates that support your practice and all of our customers. We have shared this feedback with our product team to include in our roadmap planning going forward and would be happy to schedule a call to discuss it in more detail if you are interested. Please reach out to support at support@lawpay.com if you would like to connect and we look forward to working with you to improve the software and your experience.

Valorada con 1 estrellas sobre 5

We have multiple problems with LawPay

We have multiple problems with LawPay, which might force us to stop using your services.

First, whenever we receive payments into our account, there is no indication as to which client made the payment. This is a big problem.

Second, frequently if a client makes a mistake in payment, you take money out of my account. You shouldnt' add money into my account until you first confirm that the client correctly made the payment so that I don't have to keep having my account debited everytime there is a payment issue.

4 de diciembre de 2024
Logotipo de 8am LawPay

Respuesta de 8am LawPay

Hi Christopher,

We are disappointed to see your low review but appreciate your feedback on how we could improve the features to better serve your firm. We strive to make meaningful product updates that support your practice and all of our customers. We have shared this feedback with our teams and it sounds like our Support team is already in touch with you. We look forward to working with you to improve the software and your experience with LawPay.

Valorada con 2 estrellas sobre 5

Wall pay is lacking on several fundamental areas of information that lawyers need

It’s OK, but there are a lot better payment systems that can be used. Square gives you the ability to instantly deposit funds. There’s no way to do that on LawPay. Another issue that I have is that once someone does a payer function, it takes 5 to 6 days to get the funds which seems to me to be completely ridiculous. Third, and this is the same problem that I had with my case before they integrated with LawPay so I’m really surprised they haven’t fixed this. There’s simply no way to tell when the funds are going to be deposited into the account, surprisingly, there’s no way to tell whether the deposit have been. Consequently, when you’re looking at all these transactions, you don’t know any of them gonna come you don’t know which ones deposited, you’re trying to figure out definitively whether something in your transaction list has been deposited or not so this is why I give three stars because they provide a lot of what is practically useless information such as things like what the IP address was where someone made the payment and whether it was verified or not. Are you kidding me? Why would I even need to know that , not me. What I need to know is when I’m paid, when I’m going to get the money, and whether or not the money has been deposited from LawPay into my operating account for my law firm. As these things are done all at once and not separate transactions so I can’t , without some difficulty make any clear comparison between what’s positive and which transaction belong to without doing some complicated math calculation that takes me way more time than I should have to take in a business where time is money. Consequently, I don’t think handle on what it takes to run or what customers really need , they just hobble together. This program doesn’t provide important information to their clients.

6 de octubre de 2024
Valorada con 5 estrellas sobre 5

Law Pay worked diligently with me to…

Law Pay worked diligently with me to get my practice integrated with their payment software. After that, if I have a question or special situation Customer Service quickly addresses is for me and . Rich Collins

20 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Unintutive & mobile app is limited

The mobile app is extremely limited. I cannot send a new bill from the mobile app and this is a huge negative.

I also find the LawPay website to be unintutive. I have difficulty getting the website to auto bill when and on the dates I need it to bill. Even things like viewing recent payment requests and sending a reminder is hard to find.

Lastly, I have tried the Pay Later option many times and have never had a customer accepted. It is a fantastic concept but has proven to be a waste of my time and my customer's time.

That said, I am pretty loyal to LawyPay. I'm not sure why but I feel more affinity towards LawPay than the many other payment processing options that I use.

Lastly

11 de agosto de 2024
Valorada con 2 estrellas sobre 5

I wanted more help

I wanted more help, but the rep just told me to read the tutorial and do it myself. I literally asked for more help and she said she'd help me tomorrow if I couldn't figure it out myself. Now that we're off the phone, I never got the tutorial she supposedly emailed me and I am not any closer to getting this resolved. Guess the problem will go on my to-do list tomorrow too. That stinks!

22 de julio de 2024
Valorada con 4 estrellas sobre 5

We struggled in getting LawPay to set…

We struggled in getting LawPay to set up surcharging and weren't notified that automatic surcharging on trust payments had been discontinued. We were ultimately able to sign a waiver to still get it set up, but the communication about the change wasn't great and it took a lot of back and forth to get what we needed. Things have been great since then.

10 de julio de 2024

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