The Leasehold Advisory Service Opiniones 

1415
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Knowledgeable and came across sincere wanting to help me. Good advice which I followed up on, Believe now I have won my case after being able to quote my advice . Thank you

La empresa ha respondido

Información sobre la empresa

  1. Servicios legales

Escrito por la empresa

The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

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4,0

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(1415)

91 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Impressive

Really, really useful. I round this during a Google search and found the clips and document really helpful. However, the best thing was the legal advice. Who would have believed you could fit so much excellent advice until a 15 minute conversation? I felt much more confident in taking the next steps regarding a leak in my apartment block.

19 de noviembre de 2021
Valorada con 4 estrellas sobre 5

Useful advice but not definitive

While the question raised wasn't answered directly, which may have limited the usefulness for some people, it did point me where to look to find clarification. Answers seem to be given only from a lessee's perspective. It would be helpful if advice was also available to help RTM companies so that they can be compliant with the law when dealing with fellow lessees.

19 de noviembre de 2021
Valorada con 2 estrellas sobre 5

Person I spoke to did nothing give me…

Person I spoke to did nothing give me any further advice than what I already knew and for some questions did not have an answer. I gave 2 stars as she was polite and did call when arranged but to be honest a waste of time.

19 de noviembre de 2021
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Respuesta de The Leasehold Advisory Service

Hi Janet, Thank you for your feedback.

Sorry to hear that that you were not happy with the advice that you received. We always aim to give quality advice and address the specific query asked, so I apologise if the appointment didn’t provide you with any more information than what you had already explored.

If you want more advice or information on leasehold insurance we would be happy to help you further. If you want to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/

If you would prefer to get written advice as an alternative you can submit an enquiry using the same link above. One of our advisers will read through your query and respond to any questions in an email.

Valorada con 5 estrellas sobre 5

I had 3 telephone appointments

I had 3 telephone appointments. On each occasion the advisor quickly understood the situation and provided clear & concise advice. I was impressed by the depth of their legal knowledge and the pragmatic approach. They were very helpful.

14 de noviembre de 2021
Valorada con 1 estrellas sobre 5

They were no help at all I cannot…

They were no help at all I cannot afford a solicitor NO ONE CAN unless your a millionaire. All they told me to do is find a solicitor Rubbish

14 de noviembre de 2021
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Respuesta de The Leasehold Advisory Service

Hi Gillian, Thank you for the feedback.

We always offer as much advice as we can, however, our remit does not allow us to advise on certain topics. We only provide free initial advice and guidance to leaseholders. With this in mind, our advisers will sometimes suggest that you work with a solicitor if you have a complex issue that needs specific advice or if you need to start litigation against the landlord. We understand that the cost of a solicitor can often be unaffordable, but there are organisations that can provide free legal help if it is needed.

For example, Advocate is a charity that finds free legal assistance from volunteer barristers. It can also help determine if you are eligible to receive free legal aid: https://weareadvocate.org.uk/apply-for-help.html

If you want more advice or information on the action you can take we would be happy to help you further. If you would like to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/

Valorada con 4 estrellas sobre 5

Admin fee demand from Landlords…

Admin fee demand from Landlords Management Company.
I found your info informative if difficult to understand due to legal wording used. The situation appears to have quietened somewhat and we are at a stalemate although, the Management agents have offered to reduce their financial demand from 10% to 5%, a saving of £200 should I agree to continue with a new gas boiler installation in my owner occupied flat, at my own expense. I will recontact if the problem continues, many thanks so far.

13 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Contacted the Leasehold Advisory…

Contacted the Leasehold Advisory service for advice. They took the time and offered a very full answer to my questions and because of this I am now empowered to deal with the management agency. Thank goodness we have this free very helpful advice service.

13 de noviembre de 2021

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