The Leasehold Advisory Service Opiniones 

1415
TrustScore: 4 sobre 5

4,0

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Valorada con 1 estrellas sobre 5

This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms . When all the info was not disclosed when the property was purchased .. thank you for your help .. R... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Knowledgeable and came across sincere wanting to help me. Good advice which I followed up on, Believe now I have won my case after being able to quote my advice . Thank you

La empresa ha respondido

Información sobre la empresa

  1. Servicios legales

Escrito por la empresa

The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

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4,0

Todas las opiniones

(1415)

91 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was surprised when a reply arrived

I was surprised when a reply arrived. (not because of any issue with this service). The quality of the reply and it's content was very good. My enquiry had been relatively complex, I thought, relating to a property owner of a leasehold flat where I'd been told by the real estate agent the owner had gone into liquidation.

13 de noviembre de 2021
Valorada con 1 estrellas sobre 5

It was a waste of time.

12 de noviembre de 2021
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Respuesta de The Leasehold Advisory Service

Hi Marta, Thank you for your feedback.

Sorry to hear that you felt like your appointment was a waste of time. Our advisers always aim to offer useful advice, but I apologise if you didn't find the information they provided helpful. If you would like additional information or advice we would be very happy to help you further. If you would prefer to speak to another member of our team you can book an appointment using this link: https://clients.lease-advice.org/#/

If you would prefer to get written advice in an email you can submit an enquiry on our website using the link above.

Valorada con 5 estrellas sobre 5

Very good service

Very good service, shame we feel we have to use there advice so often, due to ASB and a Landlord that doesn't care

12 de noviembre de 2021
Valorada con 4 estrellas sobre 5

Really helpful every time I have asked…

Really helpful every time I have asked for assistance which I am sure I will do again and expect the service to be of the same high standard. Only a 4 and not a 5 because I’d like to have got through to speak to them straight away but information by email was really helpful and I won’t hesitate to return.

12 de noviembre de 2021
Valorada con 2 estrellas sobre 5

I did not receive a clear response.

I did not receive a clear response to my query. Instead I received information of a general nature regarding official Section 20 procedure that I was already prior aware. I suspect that the matter I raised with Leasehold Advisory may not be clear in law and it needs a case brought to the Courts for a "case law decision". However, there may already have been a "case law" decision in respect to the matter I raised with Leasehold Advisory. Eithier way, I had hoped for a clear response.

SUB:Their response my above review appears to show they didn't understand that my query was not about Sectiin 20 but whether a landlord can avoid section 20 by splitting repair bills into numerous small bills that not only individually exceed £250 per leaseholder but which he then retrospectively adds to normal annual service charge bills as "repairs".

12 de noviembre de 2021
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Respuesta de The Leasehold Advisory Service

Hi there, Thank you for your feedback.

Sorry to hear that you didn’t receive a clear response to your enquiry. We always aim to give quality and useful advice, so I apologise if you felt like the advice was generic and didn’t answer your questions. I’ve had a look through the advice you received. In the notes, I can see that adviser answered your question on S20 but did not go into great detail about the consultation process.

If you want more advice or information on S20 we would be happy to help you further. It might be worth booking a telephone appointment so you can speak to one of our advisers directly over the phone. They can then go through the consultation requirements and answer any questions you have about the works on your property. If you would like to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#

Valorada con 1 estrellas sobre 5

Reply did not answer my question.

12 de noviembre de 2021
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Respuesta de The Leasehold Advisory Service

Hi David, Thank you for your feedback.

Sorry to hear that the advice you received didn’t fully answer your questions. I’ve had a look through the advice you received. In the notes, I can see that adviser provided some initial advice on service charges.

If you would like additional information or advice on service charge notices we would be happy to help you further.

If you would prefer to speak to another member of our team you can book an appointment using this link: https://clients.lease-advice.org/#/ If you would prefer to get written advice in an email you can submit an enquiry on our website using the link above.

Valorada con 5 estrellas sobre 5

Consistent and professional service

I first contacted the LAS two years ago, I found their thoughts very useful then. Now I have contacted them about something that is related but different and found that they were well informed about the history and could give their thoughts on what was happening now. Very useful to have that consistency.

12 de noviembre de 2021
Valorada con 5 estrellas sobre 5

The Leasehold Advisory Service was…quite helpful

The Leasehold Advisory Service was quite helpful, however when I contacted the land registry I discovered my lease then belonged to a Company who had gone into liquidation. I contacted Companies house who didn't even read my enquiry properly and proceeded to tell me how to reinstate the company involved. I resubmitted my request but they were again not very helpful at all.
It appears to go any further I would need to contact (and pay for ) legal advice although why I can't just do this myself I don't know. I have shelved the idea for the moment until I have more time to devote to the issue.

12 de noviembre de 2021

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