Leisure Lakes Bikes - Leeds Opiniones 

132
•
TrustScore: 4.5 sobre 5

4,7

78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

went to the York Road Leeds branch to get a new bike helmet. I had a rough idea of my head size , one of the staff asked if I needed help I said I was interested in a Troy Lee Designs A3 helmet. He he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... Ver más

Valorada con 3 estrellas sobre 5

Straightforward to buy on line from Ulverston branch at £1,100 off for Di2 carbon, hydraulic disc ORRO STC 2023 road model. Transferred to Leeds branch to collect while up visiting relatives in Harrog... Ver más


Información sobre la empresa

  1. Tienda de bicicletas
  2. Centro de recreación
  3. Tienda de reparación de bicicletas

Escrito por la empresa

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Escrito por la empresa

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Información de contacto

  • 78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, Reino Unido

  • 0113 232 8483

4,7

Excelente

TrustScore: 4.5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 82% de las opiniones negativas

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4,7

Todas las opiniones

(132)

1347 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bought a helmet

Bought a helmet, the size I actually ordered was too big. The guys in the shop were super helpful, helped me decide on the correct size and went above and beyond showing me different options in the size I needed

19 de octubre de 2023
Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service. The tyre I ordered was out of stock; the company sent me one worth about twice as much at no additional cost. I will be putting all our business through them from now on!

13 de octubre de 2023
Valorada con 5 estrellas sobre 5

these guys like bikes !!

Class service - nothing feels like too much bother as the staff ride and understand that the many reasons PUSH IRONS are important !

Took my bike in , the mechanics tried to fix dropper , couldn’t , just swapped it out for new - No quibble or questions ….

Proper nice folk anorl !!

2 de octubre de 2023
Valorada con 1 estrellas sobre 5

Bad staff

Always want to support a local bike shop, but there’s an older guy in there that’s customer service is just shocking.
Rude, dismissive, honestly the reason I won’t shop back there or recommend anyone else to go there because of the one guy.
The other lads are great, but honestly the one guy is just so bad I will be telling everyone to avoid

4 de septiembre de 2023
Logotipo de Leisure Lakes Bikes - Leeds

Respuesta de Leisure Lakes Bikes - Leeds

Hey,

Thank you for your feedback, we do apologise for the service that was provide in store please be assured this is not the service that we accept and we have spoken to the manager at the Leeds store regarding this member of staff. I do hope this won't stop you from giving us another chance in the future.

Leisure Lakes Bikes.

Valorada con 5 estrellas sobre 5

Trek marlin 8 gen 3, crinson red in large frame

Ordered the bike on finance throught leasure lakes leeds, the bike was delivered to the shop and fully built, ready for me to collect in 10 days, the staff was brilliant, went through everything i asked and completed the paperwork in 5mins. The bike was fully built to a high standard everything set up perfect. I will be taking the bike to the leeds shop everytime for service and the only shop i will deal with. (Im 6ft and large frame is perfect size)

14 de agosto de 2023
Valorada con 5 estrellas sobre 5

Great place to go for your biking needs!

Great service in helping us select and size a new bike for our son as he'd outgrown his old one. Really helpful in sorting out a delivery time to our home in time for his birthday too. All round good experience dealing with helpful and knowledgeable team. Thanks.

26 de julio de 2023
Valorada con 4 estrellas sobre 5

Overall a good online and in store experience but room for improvement.

Excellent range of products and really good prices. I was able to take an item ordered on line back to a shop for a free return. The initial experience at the shop was very good with a member of staff who really took an interest in what I was trying to achieve. A subsequent visit was not a negative experince, but the staff seemed more focussed on their tasks rather than on helping me, hence a reduction to 4 stars.

30 de junio de 2023
Valorada con 2 estrellas sobre 5

Bike wasn't set up correctly

Bike wasn't set up correctly, gears not indexed. Hand over instructions terrible. I had to google everything. No help with saddle setup or suspension setup.

29 de mayo de 2023
Logotipo de Leisure Lakes Bikes - Leeds

Respuesta de Leisure Lakes Bikes - Leeds

Hey,
Thank you for getting in touch, I am sorry to hear you are not happy with the service you have received, our manager at our Leeds store will be in touch with yourself directly regarding this matter.

Leisure Lakes Bikes.

Valorada con 5 estrellas sobre 5

Recommended by me!

Despite the website saying the bike was "in stock", apparently it came via Germany! That said, the delay was only a week. Darn sight quicker than ordering a bike off Ribble, where the wait was five months! Anyway, the people at the Leeds Branch were a pleasure to deal with, and I therefore would recommend this company. Oh, and the bike, an electric Trek Domane, is fantastic!

23 de marzo de 2023
Valorada con 1 estrellas sobre 5

Last Purchase with Leisure Lakes Bikes

No customer communication which led to a bad customer service experience. Had to chase them for delivery when my bike wasn't delivered when arranged. Told an item had been ordered when it hadn't.
Totally spoiled a luxury purchase experience. The manager couldn't even say sorry to me. Will not be buying from them again

15 de marzo de 2023
Logotipo de Leisure Lakes Bikes - Leeds

Respuesta de Leisure Lakes Bikes - Leeds

Hey,

Thank you for your feedback, first of all, please accept our apologies for the delays and lack of communication on our behalf.

I have spoken to all of our stores regarding the ordering process to ensure staff are chasing orders prior to expected due dates and that stores are contacting customers in a proactive way.

Again please accept our apologies, I do hope this won't prevent you from purchasing with us again.

Leisure Lakes Bikes.

Valorada con 5 estrellas sobre 5

Called in the shop excellent choice of…

Called in the shop excellent choice of products but didn’t have the specific items I wanted so ordered online from their website which has a fantastic choice of products and manufacturers the items ordered came the next week, I will be using them again soon

21 de febrero de 2023

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