Leveled Up Society Opiniones 1289

Respuesta de Leveled Up Society

18 ago 2023

Dear Diego,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced in relation to your challenge purchase.

We understand the frustration that can arise when you eagerly await your account credentials and encounter delays. Please accept our sincerest apologies for the inconvenience this may have caused.

Upon reviewing your case, we would like to provide you with some insight into the situation. It appears that the payment method you chose, which was Crypto, typically requires a longer turnaround time for the funds to clear compared to other payment methods. Our team is committed to ensuring the security of transactions, and as a result, we actively monitor the payment process to verify the approval of funds.

Rest assured, your purchase and payment are carefully tracked by our team. As soon as we confirm that the funds have been approved and cleared, we will promptly process your order and provide you with the necessary account credentials.

We are pleased to confirm that based on our records, your purchased account was successfully processed and you have received your account credentials and were able to trade on the account. We apologize for any confusion that may have arisen due to the delay in receiving your credentials.

Your feedback is invaluable to us, and we take every comment seriously to continuously improve our processes and offer the best possible experience for our traders.

If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our dedicated customer support team is available to assist you and ensure that your experience with us is smooth and enjoyable.

Once again, we apologize for any inconvenience you experienced and appreciate your understanding as we work to enhance our services.

Thank you for being a part of our trading community, and we look forward to supporting you in your trading journey.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

18 ago 2023

Dear Estefanía,

I hope this response finds you well. We deeply value your feedback and sincerely apologize for any inconvenience you have experienced. Your satisfaction is of utmost importance to us, and we want to ensure that your concerns are addressed promptly and effectively.

We understand from your recent review that you felt we did not provide you with a solution. Please accept our apologies for any frustration this may have caused. We take your feedback seriously and have taken immediate action to rectify the situation.

We are pleased to inform you that we have already emailed you directly to discuss your specific concerns and gather more information about the issue you encountered. Our team is committed to understanding your experience in detail so that we can provide you with the appropriate solution.

In addition, we have processed a refund for the challenge you purchased back in February. We understand that this is an important step in addressing your concerns, and we want to assure you that we are dedicated to resolving the matter to your satisfaction.

We understand that communication is key, and we apologize if there was any miscommunication or delay in providing you with a solution. Please know that your feedback has been heard, and we are actively working to improve our processes to prevent similar situations from occurring in the future.

Once again, we apologize for any inconvenience you may have experienced. Your feedback helps us to enhance our services and provide a better experience for all our traders. We genuinely appreciate your patience and understanding as we work to resolve this matter.

If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer support team is here to assist you and ensure that your experience with us is positive and seamless.

Thank you for your understanding, and we look forward to the opportunity to make things right.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

18 ago 2023

Dear Cesar,

We appreciate you taking the time to share your experience with us. Your feedback is invaluable in helping us enhance our services. We understand that the recent reset to Phase 1 after a rule violation might have been frustrating for you, and we apologize for any inconvenience this situation may have caused.

Our team takes a comprehensive approach to maintaining a fair and equitable trading environment for all participants. In your case, we reviewed the circumstances closely and decided to approve your payout twice to acknowledge your efforts. Additionally, the decision to reset you to Phase 1 was made to provide you with a fresh opportunity to engage in the challenge using permissible trading strategies.

We genuinely regret any confusion or dissatisfaction this process might have generated. We value your commitment and dedication to our platform, and we want to ensure that you have the best possible experience. If you have further questions or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team.

As we continuously work to improve our processes, your input is vital in shaping our service quality. We are committed to learning from situations like these to create a better trading environment for all of our users.

Thank you for being part of our trading community. We look forward to serving you better in the future.

Warm regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

25 jul 2023

Dear Natalia,

I hope this response finds you well. We wanted to personally reach out to address the concerns you raised in your recent review. At Leveled Up Society, we take all feedback seriously and continuously strive to maintain a fair and safe trading environment for our valued traders.

Firstly, we want to express our gratitude for bringing your concerns to our attention. We want to assure you that our dedicated Risk Team conducts thorough investigations to ensure the integrity and security of our platform. Our commitment to providing a level playing field for all traders is paramount.

After a comprehensive audit, we have identified violations related to KYC/AML and account management rules. These rules are in place to protect both our traders and the integrity of our platform. We uphold a zero-tolerance policy towards any unauthorized activities, including KYC/AML screening breaches and account management manipulations.
We encourage all traders to familiarize themselves with our Trader Agreement, FAQ rules, and Terms of Use. These documents provide essential information about our platform's policies and guidelines, and we believe they contribute to a fair and transparent trading experience.

https://leveledupsociety.com/

Account management is a crucial aspect of maintaining the trust and integrity of our platform. Any misuse or unauthorized access to accounts undermines the trust that our community places in us. We take these matters seriously, and our team is committed to investigating and resolving any such issues promptly.

Thank you for your feedback, and we apologize for any inconvenience. Your input is valuable to us as we strive to improve our services.

Best regards,
Leveled Up Society Support Team