Leveled Up Society Opiniones 1289

Respuesta de Leveled Up Society

18 jul 2023

Dear Milton,

We appreciate you taking the time to share your feedback with us, and we apologize for any frustration or inconvenience you may have experienced.

Our team takes all feedback seriously, and we have thoroughly reviewed your account and interactions. Based on our internal policies, we found some account management issues that required certain actions to be taken.

We understand your concerns, and we want to assure you that we always aim to uphold the highest standards of integrity and safety on our platform. Our Terms of Service are in place to ensure fair and transparent trading for all our traders.

While we recognize that this may not be the outcome you had hoped for, we must adhere to our internal policies to maintain the trust and integrity of our platform.

Once again, we apologize for any inconvenience, and we hope for your understanding regarding our commitment to upholding the rules and regulations that ensure a secure trading environment for all our users.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

15 jun 2023

Dear Sergio,

Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced during the payout process. We understand the frustration that can arise from delays and account management issues, and we appreciate your patience throughout this process.

Upon conducting a thorough review of your accounts, we identified certain account management issues during the challenge phase. As part of our commitment to maintaining the integrity of our trading program, we have established rigorous protocols to ensure fair and consistent evaluations for all participants. In this case, our internal team found it necessary to reset both of your accounts back to phase 1 to address these concerns appropriately.

We are pleased to inform you that your payout has been approved and processed successfully for both of your accounts. You should have received the funds in your designated payment method. We apologize for any delays or inconveniences you may have experienced during this period.

Moving forward, we encourage you to continue with your trading journey by starting again from phase 1. Our team is here to support and guide you throughout the process. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team. We are committed to helping you achieve your trading goals and providing a positive experience.

Once again, we apologize for any inconvenience caused by the account management issues, and we appreciate your understanding and cooperation.

Best regards,
Leveled Up Society Support Team

Respuesta de Leveled Up Society

7 jun 2023

Dear Javier,

We deeply regret the significant delay you have experienced in receiving your payout. We understand the frustration and inconvenience this has caused you, and we sincerely apologize for any inconvenience caused.

Our team has thoroughly investigated the matter and found that we had sent you a Deel contract, which is a necessary requirement to proceed with the payout process. We kindly request that you sign and return the contract as soon as possible so that we can expedite the issuance of your payout.

To ensure prompt resolution, we sent you a reminder email on 5/19/2023, emphasizing the importance of signing the contract. We genuinely appreciate your patience throughout this process and acknowledge the anticipation you must be feeling regarding your payout.

Once we receive the signed contract, our team will expedite the necessary steps to process your payout promptly. We understand the importance of timely financial transactions and are committed to resolving this matter as quickly as possible.

Again, we sincerely apologize for the delay and any inconvenience caused. We value your partnership and trust in our services. Your patience and understanding are greatly appreciated during this time. If you have any further questions or concerns, please do not hesitate to reach out to our support team.

Thank you for your cooperation, and we assure you that we are working diligently to resolve this issue and provide a satisfactory resolution.

Best regards,
Leveled Up Society Support Team