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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund — with communication completely dropping off along the way. Eventually... Ver más

Valorada con 5 estrellas sobre 5

I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de gafas de sol

Escrito por la empresa

Eyewear built for city life. Shipping Worldwide.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(101)

14 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lost my glasses and got the best help from them!

I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!

31 de octubre de 2024
Opinión espontánea
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Respuesta de Lexxola

Hi Gabriella,

Thanks for taking the time to leave us a review, we really appreciate your support and are happy to have reunited you with your glasses!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Amazing

Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌

18 de octubre de 2024
Opinión espontánea
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Respuesta de Lexxola

Hi Hnesp,

Thank you for taking the time to leave us a review. We're so happy to hear you're loving our glasses, and we hope to see you again soon!

Olivia from the Lexxola Team x

Valorada con 1 estrellas sobre 5

This brand is a scam

This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying

20 de septiembre de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Nur,

Thanks for taking the time to leave a review, we're really sorry to hear you've had a negative experience with Lexxola.

All items purchased from our Last Chance Sale are subject to refund in the form of store credit, gift card, or a product exchange. We apologise if this wasn’t communicated clearly enough. However, our team has been in touch with you to arrange a return for a refund, which will be processed shortly after we receive your return.

I apologise once again for any inconvenience caused. If you require any further support, please get back in touch with our customer care team, and we will be more than happy to assist you.

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Super honest and swift responsive to my…

Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!

18 de septiembre de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Stan,

Thanks for your lovely review, we hope you’re loving your Lexxolas and we look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Excellent service

The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive

4 de septiembre de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Heidi,

Thank you for your support, we really appreciate you taking the time to leave us a review. We look forward to seeing you again soon!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Customer service went above and beyond…

Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!

29 de agosto de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Charmaine,

Thank you so much for your kind review, we really appreciate it. We look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Absolutely obsessed with the product &…

Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.

12 de agosto de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Kristin,

Thank you so much for taking the time to share this lovely review. We are so happy to hear you love your Alba Carat's and that Emily could help with your exchange. We hope to see you again soon! :)

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Really amazing customer service

Really amazing customer service! Thank you to the Lexxola team for getting back so promptly and solving my issues.

30 de julio de 2024
Opinión espontánea
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Respuesta de Lexxola

Hi Tina,

Thank you for your support, we really appreciate you taking the time to leave us a review. We look forward to seeing you again soon.

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

What a company!

Their customer service is incredible! The best of any company I've experienced, an all round great product, from the items they sell to the brand and company they are.

9 de agosto de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Connor,

Thanks so much for your support, we really appreciate it. We look forward to seeing you again soon!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Top, Quick and Best Service Ever!!!

We bought the jordy sunglasses for our daughter’s birthday. At first I am kind of unsure if it will look good on her. But when she wore them, looks chic and perfect on her. She is obsessed with it :)! Even if she is just wearing a simple outfit, it is still very stylish. Anyways, the shipping outside UK is definitely fast that we never had a problem at all. Speaking with Emily from the service team helped me all the way with all my questions, concerns and etc. Top quality and great customer service ever! Customers satisfaction is definitely Lexxola’s main priority. Thank you big time Lexxola and Emily :)! ‘Twas a great experience.

10 de julio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Desiree,

Thank you for taking the time to share this lovely review. We're so happy to hear that your daughter loves her Jordy's and that Emily could help. We're excited to see what pair she gets next!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Excellent sunglasses

Excellent sunglasses. I’m in love. Great customer service as well.

16 de julio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Tiff,

Thank you for the lovely review, we're so glad to hear you're loving your glasses!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Emily from customer service is FAB…

Emily from customer service is just brilliant. We needed to exchange our glasses for another style and she made the process so smooth and easy. I will definitely be purchasing again. Thank you :)

18 de julio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Daisy,

Thank you for your support, we really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon! 

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Replacing Broken Sunglasses

I reached out to Lexxola's customer service team about a broken pair of sunglasses I purchased last year and I received incredibly kind and understanding customer service from Emily on their team. I explained how much I love Lexxola, and was devastated to not be able to repair my sunglasses independently. Emily promptly offered to replace them for me with a variety of color options. These glasses arrived in one day and I'm so happy with my new pair. Lexxola and Emily went above and beyond to satisfy this long time fan / supporter which is more than appreciated. Great glasses, design, and care for their customers! Support independent businesses like Lexxola!

3 de julio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi MJ,

Thank you for taking the time to share this lovely review! We are so happy to hear Emily could help and that you’re enjoying your glasses. We hope to see you again soon!

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

The team were beyond helpful in helping…

The team were beyond helpful in helping me with an exchange. Really efficient, positive and helpful - super easy to work with. Sometimes with b2c models its hard to speak to advisors but the Lexxola community were wonderful and reassuring.

24 de junio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Emily,

Thanks for your lovely review, we really appreciate it. We hope you’re loving your Lexxolas and look forward to seeing you again soon :)

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Amazing customer service & the coolest…

Amazing customer service & the coolest frames, have bought 3 pairs over the last few years and all have lasted so well. Thanks Lexxola x

14 de junio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Alexandra,

Thanks for your lovely feedback, we're so happy to hear you're loving your Lexxolas, and we're excited to see what pair you'll get next!

Olivia from Lexxola Team x

Valorada con 5 estrellas sobre 5

Excellent customer service

Emily in the customer service was super helpful and understanding. Probably the best customer service I've ever had! :)

11 de junio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Lida,

Thank you for the 5-star review. We’re so happy to hear that you’ve had such a positive experience, and we hope that you're enjoying wearing your Lexxolas :)

Olivia from Lexxola x

Valorada con 5 estrellas sobre 5

Great product, great customer service!

As soon as I purchased my first pair of sunglasses, I was automatically greeted by Lexxola service via email. The representative (Alex) was very cordial. When I decided to do an exchange, Alex took care of the return process and immediately resent the exchange product. Lexxola customer service is great and product is quality made.

11 de junio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Roger,

Thank you for taking the time to leave us a review. We're happy to hear Alex could help and we look forward to seeing you again soon.

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

The customer service was great!

The product quality is great, unfortunately the glasses were just too small on my head. The customer service was really great when I had to make a return. There was an issue with the postage, and Emily was very responsive and helpful for making the return easy. Thank you!

31 de mayo de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Jaidan,

Thank you for your feedback, we really appreciate it, and we hope to see you again soon.

Olivia from the Lexxola Team x

Valorada con 5 estrellas sobre 5

Patrick - Employee of the Month!

I'd been having issues with my package for around a month now. I was emailing UPS and Lexxola for the past three weeks but it was going nowhere. I hopped on the chat and Patrick quickly resolved my issue and I got the exact answer/solution I needed in 5 minutes!

Great and efficient service, thank you Patrick!

5 de junio de 2024
Opinión espontánea
Logotipo de Lexxola

Respuesta de Lexxola

Hi Daniela,

Thank you so much for your support and 5-star review, we really appreciate it. We're happy to hear Patrick could help and we look forward to seeing you again soon.

Olivia from the Lexxola Team x

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