Emily and the team at Lexxola went above and beyond to accommodate my orders to Canada. Their customer service is truly exceptional and it's clear they genuinely value their customers. I've ordered gl... Ver más
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Consulta las opiniones de los clientes
Terrible customer service. After chasing a missing parcel, I was given no help locating it and had to wait 4 weeks for a refund — with communication completely dropping off along the way. Eventually... Ver más
I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Ver más
La empresa ha respondido
I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Eyewear built for city life. Shipping Worldwide.
Información de contacto
Reino Unido
- customerservice@lexxola.com
- www.lexxola.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lost my glasses and got the best help from them!
I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!

Respuesta de Lexxola
Amazing
Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌

Respuesta de Lexxola
This brand is a scam
This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying

Respuesta de Lexxola
Super honest and swift responsive to my…
Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!

Respuesta de Lexxola
Excellent service
The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive

Respuesta de Lexxola
Customer service went above and beyond…
Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!

Respuesta de Lexxola
Absolutely obsessed with the product &…
Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.

Respuesta de Lexxola
Really amazing customer service
Really amazing customer service! Thank you to the Lexxola team for getting back so promptly and solving my issues.

Respuesta de Lexxola
What a company!
Their customer service is incredible! The best of any company I've experienced, an all round great product, from the items they sell to the brand and company they are.

Respuesta de Lexxola
Top, Quick and Best Service Ever!!!
We bought the jordy sunglasses for our daughter’s birthday. At first I am kind of unsure if it will look good on her. But when she wore them, looks chic and perfect on her. She is obsessed with it :)! Even if she is just wearing a simple outfit, it is still very stylish. Anyways, the shipping outside UK is definitely fast that we never had a problem at all. Speaking with Emily from the service team helped me all the way with all my questions, concerns and etc. Top quality and great customer service ever! Customers satisfaction is definitely Lexxola’s main priority. Thank you big time Lexxola and Emily :)! ‘Twas a great experience.

Respuesta de Lexxola
Excellent sunglasses
Excellent sunglasses. I’m in love. Great customer service as well.

Respuesta de Lexxola
The Best Support Team I’ve ever seen.
The Best Support Team I’ve ever seen.
Thanks Lexxola!!

Respuesta de Lexxola
Emily from customer service is FAB…
Emily from customer service is just brilliant. We needed to exchange our glasses for another style and she made the process so smooth and easy. I will definitely be purchasing again. Thank you :)

Respuesta de Lexxola
Replacing Broken Sunglasses
I reached out to Lexxola's customer service team about a broken pair of sunglasses I purchased last year and I received incredibly kind and understanding customer service from Emily on their team. I explained how much I love Lexxola, and was devastated to not be able to repair my sunglasses independently. Emily promptly offered to replace them for me with a variety of color options. These glasses arrived in one day and I'm so happy with my new pair. Lexxola and Emily went above and beyond to satisfy this long time fan / supporter which is more than appreciated. Great glasses, design, and care for their customers! Support independent businesses like Lexxola!

Respuesta de Lexxola
The team were beyond helpful in helping…
The team were beyond helpful in helping me with an exchange. Really efficient, positive and helpful - super easy to work with. Sometimes with b2c models its hard to speak to advisors but the Lexxola community were wonderful and reassuring.

Respuesta de Lexxola
Amazing customer service & the coolest…
Amazing customer service & the coolest frames, have bought 3 pairs over the last few years and all have lasted so well. Thanks Lexxola x

Respuesta de Lexxola
Excellent customer service
Emily in the customer service was super helpful and understanding. Probably the best customer service I've ever had! :)

Respuesta de Lexxola
Great product, great customer service!
As soon as I purchased my first pair of sunglasses, I was automatically greeted by Lexxola service via email. The representative (Alex) was very cordial. When I decided to do an exchange, Alex took care of the return process and immediately resent the exchange product. Lexxola customer service is great and product is quality made.

Respuesta de Lexxola
The customer service was great!
The product quality is great, unfortunately the glasses were just too small on my head. The customer service was really great when I had to make a return. There was an issue with the postage, and Emily was very responsive and helpful for making the return easy. Thank you!

Respuesta de Lexxola
Patrick - Employee of the Month!
I'd been having issues with my package for around a month now. I was emailing UPS and Lexxola for the past three weeks but it was going nowhere. I hopped on the chat and Patrick quickly resolved my issue and I got the exact answer/solution I needed in 5 minutes!
Great and efficient service, thank you Patrick!

Respuesta de Lexxola
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