Lighting Legends Opiniones 

346
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently bought a set of festoon lights and shepherds crooks and I'm really impressed. The build quality and design are excellent. Although they do not have a shop they were more than happy for me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A reliable company, with excellent products, reasonably priced, super customer service and fast delivery. We have bought their 'Super Festoon, connectable, LED Strings' for a few years now. Easy to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were looking for some electric festoon lights for our newly installed pergola. We ordered 2 sets of the super festoon lights with a remote control. We realised when they were delivered that we need... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de iluminación

Escrito por la empresa

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

346 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 41% de las opiniones negativas

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4,5

Todas las opiniones

(346)

92 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A beautiful effect to lighten the garden

I found the website easy to navigate and had plenty of detailed information on the lights I was checking out. It was difficult to decide as the solar lights I was looking at all looked great. I decided on the Solar Flickering Flame 96 LED torch wall/ ground stake lights and although it has taken some time to get them set up in the garden due to some other work we were doing, we are thrilled with them. We only bought 2 and now although they are currently out of stock I am hoping to be able to get a couple more. The flickering effect is beautiful and they last for hours my husband reported they were still on when he locked up at midnight. They are easy to put together and set up and the effect is very good.

8 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Water-filled bulbs, no answer when you call - avoid

I purchased festoon lights in August 2024 and they are now approaching two years old. When I took them down recently to relocate them, I discovered that the majority of the bulbs had water inside them. All bulbs were correctly and securely fitted throughout their use, so this is not an installation issue, it is a product quality failure.

While the lights are currently still working, I have no confidence they will remain safe or functional for much longer given the extent of the water ingress.

I placed an additional order for an extension cable kit, which I no longer need as a result of this. I emailed to cancel and also attempted to call multiple times on a regular working day, only to be met with an out-of-hours bank holiday message. Being unable to reach anyone to confirm a cancellation is an added frustration on top of an already disappointing experience.

For outdoor lights at this price point, I would expect them to withstand normal outdoor conditions for considerably longer than two summers. I cannot recommend this product.

EDIT: Email from Lighting Legends: "From the photo and what you have described, it does sound like the appear that water ingress may have also affected the bulb holders themselves, rather than the bulbs alone.
Unfortunately, the individual bulb holders are not a replaceable part on these sets. If the holders have been damaged, the full set would need to be replaced rather than repaired.

Having spoken to our technicians, there is likely no way of being able to directly fix this and as a result, they believe the best course of action is to completely replace the lights. It may be possible to clean out the sockets that have been affected, however we cannot guarantee this would completely resolve the issue/ this wouldn't recur.

As these lights were purchased over a year ago in August 2024, this means these lights are outside of their 12 month warranty and I am unable to authorise replacements for these lights under the product warranty.
Please be aware, we also would not recommend continuing to use the existing set if there are visible signs of water ingress or damage to the bulb holders."

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best solar flame lights

These really are the best solar flame lights I have ever purchased. Quality build with excellent solar panels. I have two I purchased over four years ago and they are still going strong. Have just resently purchased another two flame lights to go in the garden. Lovely bright flame effect. Anyone looking to purchase solar flame lights I would highly recommend Lighting Legends.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and quality lighting.

2nd set of lights from this company and really pleased with them. Quick delivery, well packaged and easy to put up!, excellent quality and a lovely warm light to enhance the garden in the evening. I will be ordering more. 5 stars 🌟

2 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Express 2 day delivery?

Placed an order with express 2 day delivery with tracking on Sunday, its now 6 days later with no tracking provided despite an email stating order dispatched on Weds. Not very happy to be honest, also contacted them twice to ask for tracking details and just get automated responses.

26 de abril de 2026
Opinión espontánea
Logotipo de Lighting Legends

Respuesta de Lighting Legends

Hi,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and completely understand your frustration with the time taken to receive your order.

Having looked into your order, we can see that the product you purchased was on pre-order. We appreciate this may have been missed and apologise for any confusion this caused regarding the expected dispatch and delivery times. We appreciate you bringing this to our attention and will be reviewing how we communicate pre-order items to make the process clearer and easier to understand for customers going forward.

Valorada con 5 estrellas sobre 5

Great buying experience

I can’t review the lights yet as they won’t be going up for a few weeks yet but my experience dealing with Lighting Legends was excellent. They promptly dealt with an enquiry pre-purchase. Thereafter ordering online was very straight forward and packaging and delivery time excellent.

12 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy

Easy, smooth, fast and efficient transaction from choosing the elite festoon 15 metres to receiving them.

Fitted and working brilliantly; the quality of the materials and construction seem very sturdy and we'll probably extend them for summer. A very easy process.

10 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good communication from Lighting…

Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thus giving a better initial look .

10 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top quality

Top quality, robust lights that look fabulous and light up the garden brilliantly!! Absolutely love them. Well packaged and quick delivery. Highly recommend 👌

27 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

No need to look anywhere else 🤗

Scrolled the internet looking for the right all year round outdoor lights and you know when you’re looking but not feeling it, until, I came across Lighting Legends outdoor led’s, they ticked all my boxes and I wasn’t disappointed, they are a quality product and look absolutely lovely, I shall be ordering more shortly to extend them further into the garden 🤗

12 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still no reply from “director” Adam

Still no reply from “director” Adam, despite full description of the incident with the dangerous, non IP 65 lighting including photos of the burned out lamp holder and visible water ingress in other holders, silence. Their products are dangerous and I wouldn’t have them anywhere near my house. Do not trust the reviews on their website as they do not publish negative reviews.
** Update to Reply 30-03-2026**
You are correct in that they were purchased in 2023 but they were used for only two summers then taken down and stored indoors. That’s how long this complaint has been going on, check your complaints emails. As for this being extremely rare you don’t have to scroll down very far here to find other similar incidents. I’m not after a refund or replacements here ( I would never have these near my house again ) but I do think people should know about the quality they are purchasing. And you don’t post honest, negative reviews on your website, why not ? The goodwill gesture part set offered still would have cost me about three times the price of the safe 12v full set from B&M which have already lasted as long as the faulty set.

17 de mayo de 2025
Opinión espontánea
Logotipo de Lighting Legends

Respuesta de Lighting Legends

Hi Eric,
We are sorry to hear about your experience and understand your concerns, particularly regarding safety.
We would like to clarify that this situation is extremely rare, and we take any report of this nature very seriously. After reviewing your case, we can confirm that as you purchased the lights back in 2023, these have been in use outdoors for over three years, placing them outside of the 12-month warranty period.
As a result, we are not obligated to provide a replacement or cover the product, however I can still see that we offered a goodwill gesture in attempt to assist further.
Regarding your comments on reviews, we aim to be fair and transparent. All feedback is moderated in line with our policy, and we do not intentionally exclude negative reviews.

Please be assured that product safety and quality are of utmost importance to us, and our support team are always here to assist as best as possible with any queries and concerns.

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