The Little Hay Company Opiniones 

174
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We have been long time customers, and in recent years have experienced Meadow hay being consistently sent to us instead of Timothy which is what we ordered. The first time this happened we got... Ver más

Valorada con 2 estrellas sobre 5

Very poor customer service when dealing with regular customers, who have issues with wrong orders and not getting the hay sometimes at all. In my experience, this has happened too many times, with li... Ver más

Valorada con 5 estrellas sobre 5

Fabulous company and products! My first purchase was their Mixed Starter Hay Box (four different types of Hay) Ideal for new pet owners or if you fancy trying different types & a different su... Ver más

Valorada con 1 estrellas sobre 5

I ordered hay from this company for a couple of years but have had to go elsewhere, unfortunately service has got worse. Delivery is no longer quick like it used to be, it takes 3-4 days instead of th... Ver más

Información sobre la empresa

  1. Proveedor de heno
  2. también en la categoría
  3. Tienda de alimentos para animales

Escrito por la empresa

We make high-quality, clean hay from our family farm in Oxfordshire. Because we believe your rabbits, guinea pigs and other pets deserve the best quality Hay all year round.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(174)

15 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Delivery times are always great

Delivery times are always great. But I have just received a shockingly bad 5kg box of sweet cotswold (rye grass) hay. I am a repeat customer and have bought Timothy and sweet cotswold hay in the past. The quality has always been great or acceptable in the past, so what gives? The average stem length was around 5- 10 cm. It is not stalky at all. There are knots of dried dirt and roots and an insane amount of dust. I had to bin a lot of this hay. This isn't acceptable. Won't be back

21 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company is truly wonderful

This company is truly wonderful. I made a stupid mistake when ordering that was only discovered on delivery day. They cancelled it and refunded me the cost plus delivery cost and re-ordered it too. Pleasant to talk to on the phone and efficient.

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Very Good Company

The hay and food is always really fresh and smells lovely. Their delivery is always very quick. I ordered some treats, and two 1kg boxes of hay, which was a sample box and a box of Cotswold sweet soft cut, barley rings and banana slices at midday on 22/4 and it was delivered at just after 3pm yesterday 23/4/25.
Thank you very much.

23 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hay Mites

I bought a 10kg box of Timothy and Meadow hay in August and because it's so big it takes months to use it. I store it indoors like I've done for years and on this occasion when I've come to use the hay, it was crawling with tiny hay mites, I contacted them to return the hay I can't use and they say I'm out of the 30 days, disappointing customer service! would have been a nice gesture to replace the half I've had to bin.

10 de noviembre de 2024
Opinión espontánea
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Respuesta de The Little Hay Company

Thank you for your feedback. We’re sorry to hear about your concerns regarding hay mites. After reviewing your order, we noticed that the product was with you for over two months before this issue was brought to our attention. Unfortunately, during this time, we cannot know what the product may have been exposed to, which makes it difficult for us to assess the situation accurately.

We always encourage customers to reach out to us as soon as possible if there are any concerns upon delivery. If you had notified us earlier, we would have been more than happy to assist and resolve the matter promptly.

Valorada con 5 estrellas sobre 5

Great range of products, highly recommend.

Always use TLHC for our Bunnies needs, great service and prompt delivery.
Highly recommend.

25 de octubre de 2024
Logotipo de The Little Hay Company

Respuesta de The Little Hay Company

Thank you so much for taking the time to leave such a kind review! Your feedback means a lot to us and helps us know we’re on the right track. We're thrilled to hear you had a positive experience with us!

If there’s ever anything we can do for you in the future, please don’t hesitate to reach out. Thanks again for your support—it truly makes our day!

Valorada con 5 estrellas sobre 5

Great company

Great company, always deliver promptly. My bunnies and piggies adore the Cotswold Sweet Hay and plantain. Thank you!

25 de agosto de 2024
Valorada con 5 estrellas sobre 5

Excellent

We've been buying from LHC for a few months as our piggies were getting older (needed softer hay). The silky soft hay is wonderfully aromatic and green and - although it does have pokey bits in it - much safer than the tougher Larkins hay we also use.

We were (negatively) surprised when a big box of hay arrived with no internal packing - literally just hay in a cardboard box so there's zero plastic - which meant it had burst in the DPD van and goodness only knows what had got in there. Lesson learned and we now buy the plastic-wrapped bales, despite the plastic being a less ecological choice on our part.

Since the silky soft is unavailable right now, we've also switched to Cotswold sweet, which is wonderfully soft and the guinea pigs love it.

Good prices, nice people, great communication when there's a shortage, helpful and knowledgeable when you have a question, a definite keeper!

8 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality

Our timothy hay was lovely and fresh and Buns love the box to play in as well. Trialing some cotswold sweet as well, seems to be a winner with them too.

25 de mayo de 2024
Valorada con 5 estrellas sobre 5

The best hay

This is the second time I have ordered from this company. I needed some dust extracted hay for one of my guinea pigs as he has a respiratory problem and didn’t want to further complicate matters or make things worse so when I found out that the Little Hay Co sold this kind of hay, I didn’t hesitate and placed an order. Their favourite is Cotswold sweet but on ordering again, they were out of stock. As soon as this becomes available, I will be ordering this. Their different brands of Timothy and silky soft hay is good quality and I won’t compromise on this for the piggies. I find that they are very reasonably priced and delivery is very fast. I can’t complain here and it’s 5 ⭐️ all the way!

24 de abril de 2024

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