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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now... Ver más

Valorada con 2 estrellas sobre 5

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver más

Valorada con 3 estrellas sobre 5

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver más

Valorada con 5 estrellas sobre 5

Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone. She quickly located the item I asked for and it was delivered to me i... Ver más

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de accesorios de moda
  3. Zapatería

Escrito por la empresa

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Información de contacto


2,9

Medio

TrustScore: 3 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The blouse looked lovely online and…

The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.

21 de agosto de 2024
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello,

Thank you for reviewing your recent purchase.

We're so sorry to hear that this item didn't fit as you hoped, we are not always able to guarantee a good fit for every size and shape and we were sorry to hear that it hasn’t been correct for you this time.

We will communicate this information shared internally for future development.

If you need any further help or advice, please do let us know.

Best Wishes
LKB

Valorada con 1 estrellas sobre 5

I ordered 3 shoes but received 2 and an…

I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.

21 de agosto de 2024
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one item of your order got cancelled. Sometimes our website does not update the stock availability quick enough and some orders do end up being cancelled if we are unable to fulfil.

We apologise for any inconvenience it might have caused.

Best,
LKB

Valorada con 1 estrellas sobre 5

I still have not received my order…

I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet

21 de agosto de 2024
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello, 

Thank you for reaching out to us about your order. 

We're so sorry to hear that you hadn't received the order. 

One of our Cusstomer Care agents is looking into this for you and will be in touch as soon as possible. 

Best Wishes, 
Lauren

Valorada con 1 estrellas sobre 5

Zero customer service

Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.

Obviously this high end company don’t care about their customers!!

22 de agosto de 2024
Opinión espontánea
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello, 

Thank you for reviewing us, and I'm sorry to hear that you have not been able to get through to us. 

For all queries relating to LK Borrowed, we kindly ask you to contact the customer support team on support@LKBorrowed.com (mailto:support@LKBorrowed.com) or telephone 0808 189 0678. The lines are open Monday to Friday 9am to 5pm.

You might also be able to find an answer for your question from here
https://support.lkborrowed.com/hc/en-us

Best, 
LKB

Valorada con 1 estrellas sobre 5

Broken return link- unable to return items!!

LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!

20 de agosto de 2024
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello,

Thank you for your review, 

We are sorry to hear that you had difficulties with our return portal. I can see Customer Care has already helped you out with your return.

Kindest,
LKB

Valorada con 1 estrellas sobre 5

I received the wrong order

I received the wrong order - meant for someone else. That was 5 days ago and still haven’t received my order, a replacement or refund

18 de agosto de 2024
Logotipo de LK Bennett

Respuesta de LK Bennett

Hello,

Thank you for your review.

We are sorry to hear you got the wrong order, please accept our apologise.

Please can you email us a Customer.Care@lkbennett.com, so we can help sort this issue for you.

King regards,
LKB

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