After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now... Ver más
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Consulta las opiniones de los clientes
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver más
Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver más
Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone. She quickly located the item I asked for and it was delivered to me i... Ver más
Información sobre la empresa
Escrito por la empresa
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Información de contacto
London, Reino Unido
- 020 4524 3041
- customer.care@lkbennett.com
- www.lkbennett.com
No ha contestado las opiniones negativas
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Little black dress order
Order acknowledged within minutes, good track of parcel and delivery
The blouse looked lovely online and…
The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.

Respuesta de LK Bennett
I ordered 3 shoes but received 2 and an…
I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.

Respuesta de LK Bennett
I still have not received my order…
I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet

Respuesta de LK Bennett
Because they were a perfect fit very…
Because they were a perfect fit very stylish and comfortable.
Poor communication My order was split into three parcels
My order was split into three parcels
I was not kept informed of deliveries of two out of three even though my money has been taken.
I ordered an item that showed in stock twice, money was taken and I was told it was out of stock and I would be refunded
I love the shoes!
I love the shoes!! They are made with high quality materials, they fit true to size and offer exceptional confort.
Delivered on time and packed really well
Zero customer service
Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.
Obviously this high end company don’t care about their customers!!

Respuesta de LK Bennett
Excellent delivery
Well made, great shirt.
Excellent delivery, fast and to the door.
Thank you
Broken return link- unable to return items!!
LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!

Respuesta de LK Bennett
Lovely sandals
Lovely sandals, well packed and presented and prompt delivery. Unfortunately for me they were unsuitable but will shop again.
Both tops were really nice but one was…
Both tops were really nice but one was a lot smaller than the other despite both being the same size
A careless customer service
Customer service very disappointing waiting for LK to respond since 19th August! Charged me twice for delivery I can’t access returns form!
I received the wrong order
I received the wrong order - meant for someone else. That was 5 days ago and still haven’t received my order, a replacement or refund

Respuesta de LK Bennett
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