Lloyds Banking Group Opiniones 

Brought a car + warranty with Lloyds debit card, surprisingly car came faulty and the seller don't want to deal with it. Asked for help from Lloyds as we paid using them.i got quote from Kai main dealers. Lloyds wants write signed statement from Kai main dealer why are they qualified to give the quote. This is beyond a joke. Asking main dealer to provide why they qualify to diagnose a kai car.

I'm trying to check my mortgage. Downloaded the app I read about and it’s hopeless and doesn't recognise my mortgage number. So I go online and try to register but every time I put a user name in it says change it. There is no way you can complain, I tried phoning heard a robot saying it would be at least 20 minutes until I could speak to someone, They make it soo hard to get in touch them.

For a company that makes millions..and ownes tax pays money....to close my account because your checking fraud that I said got done...I got a new bank account...so my partner put money from his account to mine....a few minutes later u closed his account cancelled his card..you made him and me like crimnals...we went to our solicitor to see what our options are.....contacted our local paper....you can't sweep this under the carpet...

The bank has rolled the whole amount of my 1 year fixed ISA over for another year fixed, contrary to my official instructions. They wrote to me to say they were doing so in accordance with my instructions. My money is locked away against my wishes. This is not what I instructed. A complaint was raised a few weeks ago but not resolved. I was told I would be contacted in a few days from the complaint, but I wasn't. I can't access my money because they have locked all of it in for a year against my wishes. I have banked with Lloyds for 40 years with no problems, but in this last year I have had some very varied customer service - some very good and some extremely poor and very concerning. As soon as the bank allow me access to my savings, I will be changing banks. I am really very concerned about my savings being held from my in this way. Is it legal for them to do this?

Ok so I lost my card like all of would do had a transaction on my app that I did not make get put through to fraud team took my details agent started asking daft questions what time did U lose the card like comon who the fk will no what time I or u lost the card? Then asking what time I reported the card lost I don't no 🤷🏽‍♂️ then started muttering under her mouth wanted to give her a good shout but I kept my cool but for that reason never calling them for anything before and having the account for 13 years with them I'm transferring to co-op good bye smelly lloyds customer service is appalling

Lloyds customer service is a joke

Worst bank .

Don't even deserve 1 star rubbish web site, and couldn't even deal with what I needed to.

After 20 years banking with Lloyds I have finally closed my accounts and left them. Lloyds are truly awful and deserve every bad review on Trustpilot. We can't all be wrong! After a number of bad experiences with Lloyds over the years the final straw was their refusal to credit a cheque for £700+ to my account because it was made out to me using my middle Christian name (the one I have been known by since birth) and not my first Christian name, despite the fact that BOTH Christian names are on my Lloyds account. In the past they have always honoured such cheques without a problem although it has necessitated a 25-mile round trip to their Harrogate branch. Not any longer though. I called into their Harrogate branch on 28/5/24 and was initially told by two of their staff that the cheque would be honoured as usual. Upon checking my account the next day it had firstly been credited but then immediately debited and marked unpaid. Three fruitless calls to their abject call centre failed to resolve the problem and they refused to transfer my call to their Harrogate branch, claiming calls couldn't be transferred. I therefore decided to visit their Harrogate branch again only to be met by D*****, who said she was Branch Manager. D***** had obviously not been on the customer service skills refresher course for several years. From the outset she was difficult, obstructive and had not the slightest intention of trying to resolve the problem, "It's the system" seemed to be the preferred excuse. When I asked for some sensible human intervention to override "the system" I was met with an uncomprehending glare. At one stage D***** sarcastically suggested I should change my name by deed poll. Never before have I encountered someone so obviously unsuited to dealing with customers. Lloyds now appears to be a bank run by "systems" and not people. Clearly customer service is very low down on their list of priorities. I am totally disgusted with Lloyds and my first action upon walking out of their Harrogate branch was to open an account with another bank and transfer all my business to them. To be honest, I'm relieved to be rid of Lloyds - surely the worst bank on the planet

There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.

Unable to contact the UK Trust Centre reference Trust left by father. No one answers phone despite the audio message saying that "all calls will be answered". That is a blatant lie. I do not class having to leave a message so that they can return your call, as answering your call. Plus, they don't reply.. Second blatant lie.

I would STRONGLY recommend taking your money elsewhere. Try HSBC

Locked me out of my account for attempting a transfer.

I entered all correct passwords, memorable data, and received an automated call with an authentication code.

Still they failed on the transfer and locked me out making sure I could not access their online help.

Got in touch with them via email but still locked out. Awful bank , terrible service horrendous experience.

Lloyds business card has been blocked,cant payed for diesel,called customer service 3 times to unlock,they have 2 days for review the case.Very incompetent workers,landline very bad,quite and Bangladesh quality.Time to search different bank account

So I suffer from a degenerative bone desiese called Bilateral Avascular Necrosis (my bones are essentially dieing inside my body) which leaves me bed ridden and in a lot of pain.

Lloyds banking group have frozen all my bank accounts and I have no money available.

I have no way of getting to the bank currently so I guess I'll just starve to death.

Thanks!

Went into branch to register death of relative. I had everything with me death certificate,driving licences for id etc. Handed a booklet and told to ring a number.Was told I could go back to upload death certificate if I couldn't get it to work on my phone.Went home rang number. Said I want to let you know of my relative passing that has an account with you. Asked my name gave relatives name ,then they said how can I help you? I said is this the bereavement number?!! They said yes! Conversation just went back and forth ,put on hold etc etc. In the end I just said I will pass everything to probate solicitor. Clearly you don't have a bereavement team it's just any member of staff that takes the call. Probably not call handlers fault as not dealt with bereavement before.

Horrible and stupid system for the fraud team!

Trying to pay a deposit to secure a house, viewed the property, seen the agent, even checked the land registry of the owner. Trying to pay a very small amount of deposit and been blocked! Ask me to request the letting agent speak to them, so I given them the estate agent’s number, they said have to be me calling them and pass the phone to the agent… Just mad and making life so difficult, ending up I ask my friend to transfer for me with the another bank.

Worst experience ever in my life.
Scammers and they don’t take responsibilities for their faulty actions.

For such an established UK bank I find it shocking how poor qulaity to phone line is. When trying to navigate a very sensitive situation with a large sum of money for a transfer it was made extremely difficult with the poor phone line (I am 34 and not hard of hearing) and this was not a one off occasion. I also found the attitude of two of the people on the phone extremely judgemental, rude and condescending. I appreciate moving large sums needs to go through a rigorous security system, but comments such as "well you must have doubt or you wouldn't be asking" in a sarcastic almost smirking manner are not helpful. As explained to "Susan" I like to have all information to hand for any situation and make an informed decision, not to feel judged.

Online banking is currently not working well - slow, and certain functions are just not loading up. Online, on several websites like downdetector there are 100s of reports coming in of people getting the same issues. I bother to ring Lloyds to report it and the the first person I spoke to had 'no knowledge' of any outages. They seem completely unaware of any issues. It's really interesting that with so much tech, apps and 'innovation' Lloyds promotes, how little people who actually work for Lloyds know! Why is there no tech that is alerting them to issues? Or how about somebody monitoring online report sites?!

I should also add, that as somebody who does not have the Lloyds app, this lack of co-ordination and incompetence really puts me off getting the app, because clearly tech is not the answer to all your banking needs.

Extremely unhelpful service on the phone. Outright rude unnecessarily.