Logan air cancelled my evening flight at the beginning of September. I had a hotel booked for the destination, which I then had to cancel, but was charged for. Two months later, I still have not bee... Ver más
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Flight to Dundee was cancelled while we were bussed to the plane. The plane was not able to fly as the door could not be closed. These things happen - so okay. However processing us took 4 hours as we... Ver más
I want to say a great service by not delivering my friends luggage. It has mad my weekend. Highly recommend.
I have to use Loganair because there is no alternative from Aberdeen and I use them 2-3 times a month. Flight costs are extortionate for a domestic flight (circa £600 return). 3 months ago they destro... Ver más
Información sobre la empresa
Escrito por la empresa
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Información de contacto
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Reino Unido
- 0344 800 2855
- www.loganair.co.uk
1,7
Muy malo
762 opiniones
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Why advertise flights then cancel them
Why advertise flights then cancel them? 1st flight cancelled from Glasgow on the Friday morning to Saturday afternoon. Missing the event I was flying I for. Booked to fly from the Friday to Sunday in November for a birthday party. Friday flight cancelled? Having to apply and wait 21 days for a refund. NOT RELIABLE, WHY ADVERTISE FLIGHTS THEN CANCEL THEM. Would not depend on this service and look for alternative.
Thank you Loganair for your reply. I understand that at times changes need to be made, what I fail to understand. Is loganair advertising and selling flights then changing/cancelling them. We had watch for the November flights going on sell (they were not available at the start of the year). So Loganair sold these, got there money straight away from the bank. Within 2 months or so of these tickets going on sale, YOU cancel the Friday flight??? Changes should be made after your current commitments have been seen to p
12 de junio de 2026
Opinión espontánea
Respuesta de Loganair
We’re very sorry to read about your experience and understand how disappointing and disruptive this would have been, particularly when it affected important plans.
As I am sure you will appreciate, the preparation of flight schedules is a complex process and, like all airlines, there are occasions where it is necessary to amend our flying programme. While we always strive to operate services as planned, operational requirements can sometimes necessitate changes, including cancellations.
In situations like this, Loganair acts in accordance with UK261regulations and endeavours to notify affected passengers as soon as possible so that alternative arrangements can be considered.
Regarding your refund, if your booking is eligible, once requested our standard timescales are to issue refunds within 7 working days. We are sorry if this has taken longer than expected in your case and appreciate your patience.
We fully understand your frustration and regret that this experience has impacted your confidence in our service. If you would like us to review your booking or provide further assistance, please don’t hesitate to reach out to our Help Centre via the link below:
https://www.loganair.co.uk/customer-support/
^JH
Helpful customer service operated by real people
I use Loganair several times a year and am always impressed by the cabin crews. In April I had to contact customer service a number of times in connection with arranging wheel chair assistance but then ultimately cancelling flights due to my partner's medical condition. I sent a number of messages as the position changed but received helpful and patient replies within a short timescale. Am baffled by the low Trustpilot score. Was particularly impressed when I was given a credit note for one of the flights we had to cancel (a goodwill gesture, they were non-refundable tickets) on production of evidence of my partner's heart attack. Compared to the terrible lack of communication from our holiday insurer Avanti, my experience with Loganair at a very stressful time was and still is much appreciated.
Many thanks to Staszek, Paula & Vicky.
20 de abril de 2026
Opinión espontánea
Respuesta de Loganair
Thank you so much for taking the time to share your experience and for your continued support to Loganair.
We’re truly pleased to hear that both our cabin crew and customer service teams were able to support you so effectively, particularly during what sounds like a very difficult and stressful time. Your kind words about the patience and responsiveness of our team mean a great deal, and we’ll be sure to pass on your personal thanks to Staszek, Paula, and Vicky—they will be delighted to know they made a positive difference.
We’re also glad that we could offer some flexibility with the credit note gesture, and that it helped ease the situation even a little.
Thank you again for your thoughtful feedback and recommendation—it’s genuinely appreciated.
We hope to welcome you onboard again in the future, and we send our very best wishes to you and your partner. ^JH
Nearly a 3 hour delay from Jersey to…
Nearly a 3 hour delay from Jersey to Bristol this morning, and then a massive delay waiting for baggage. This has added 4 hours to my journey. Not a very good first experience with these but the only option to Jersey! 🤦♂️
10 de junio de 2026
Opinión espontánea
Respuesta de Loganair
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the disruption to your journey from Jersey to Bristol and the delays you experienced both during the flight and on arrival.
As we do not have your specific flight details, we’re unable to provide a more tailored explanation on this occasion. However, we fully appreciate how frustrating a delay of this length can be, particularly when compounded by a lengthy wait for baggage. Please accept our sincere apologies for the inconvenience caused and the impact this had on your overall travel experience.
We will ensure your comments regarding the baggage delay are shared with our ground handling team at Bristol so that we can review the service provided and work towards improvements.
If you would like us to look into your journey in more detail or provide further assistance, please don’t hesitate to contact our Customer Help Centre via the link below:
https://www.loganair.co.uk/customer-support/
Thank you again for your feedback, and we hope we’ll have the opportunity to provide you with a smoother experience in the future. ^JH
Over priced tiny air craft
Over priced tiny air craft , always changing flight times or worse they get cancelled. Never got offered a complimentary drink, was on back row and wasn’t even asked. Toilet is also absolutely stinking of fishy stale piss
8 de junio de 2026
Opinión espontánea
Respuesta de Loganair
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations.
Our aircraft are selected specifically to suit the regional routes we operate, allowing us to serve a wider range of destinations efficiently. We appreciate, however, that this may not always align with every customer’s preference, and we regret any disappointment caused.
We’re also sorry to hear that you were not offered the complimentary on-board service. This is certainly not the standard we aim to deliver. Unfortunately, during particularly busy periods or towards the end of the aircraft’s flying day, supplies can occasionally become limited, but all customers should still be attended to by our crew. We will address this with the relevant teams to ensure consistency of service.
Additionally, we apologise for the condition of the aircraft toilet. Cleanliness is very important to us, and your comments will be passed on to our cleaning and cabin teams for immediate review and improvement.
Thank you again for your feedback—it helps us identify where we need to do better. We hope to provide you with a much more positive experience in the future. ^JH
Randomly changed flight times - DO NOT USE
Randomly changed flight times, thus screwing up all my connecting flights meaning i missed my sisters wedding as i couldnt rebook alternatives. Will never use again. Was unable to get refund from connecting flights even with insurance. Loganair did at least refund their part of this but they do not stick to their schedules so cannot be relied upon. Avoid at all costs.
13 de enero de 2026
Opinión espontánea
Respuesta de Loganair
Firstly, on behalf of Loganair, I would like to offer my sincere apologies for the inconvenience and disappointment you experienced as a result of the changes to our flight schedule. I am truly sorry to hear that this disruption impacted such an important personal occasion.
As I am sure you will appreciate, the preparation of flight schedules is a complex process and, like all airlines, there are occasions where it is necessary to amend our flying programme. While we always strive to operate services as planned, operational requirements can sometimes necessitate changes. In such situations, Loganair acts in accordance with EC261/2004 regulations and endeavours to notify affected passengers as soon as possible.
I fully appreciate the frustration caused, particularly as the schedule change impacted your onward travel arrangements. However, as your journey was booked on separate tickets with different providers, no individual carrier holds responsibility for the performance of the others. Unfortunately, Loganair staff are unable to access or amend bookings made independently with other transport providers, and in line with our Conditions of Carriage, we cannot accept liability for onward travel arrangements beyond those ticketed directly with us.
That said, I am very sorry for the overall experience and the wider consequences this had for your journey. We do understand how important reliability is to our customers, and your feedback is taken seriously as we continue to review and improve our services.
Thank you for taking the time to share your experience. ^JH
Take the ferry and avoid these chancers
Flight couldn’t land last night in Sumburgh so flew back to Edinburgh
Told to arrange our own emergency accommodation with no help from their team
Been at the airport 4 hours and flight just been cancelled.
No communication.
Someone says they hadn’t booked a crew
Nobody at Desk 60 where we were told to go to, to deal with disgruntled passengers
We have all paid Loganair a ridiculous amount for the privilege of being treated like we’re not important enough for anything apart from giving them money.
Never again.
2 de junio de 2026
Opinión espontánea
Respuesta de Loganair
Thank you for taking the time to share your experience, and please accept our sincere apologies for the disruption to your journey.
On the evening in question, weather conditions at Sumburgh were below the aircraft’s safe operating limits, which unfortunately meant that the aircraft could not land as planned and had to return to Edinburgh. While we fully appreciate how frustrating and inconvenient this situation is, particularly given the delays and uncertainty you experienced, safety must always remain our absolute priority. We will never compromise on safety, even when this leads to significant disruption such as delays or cancellations.
We are very sorry to hear about the difficulties you encountered following the diversion, including arranging accommodation and the lack of clear communication at the airport. This is not the level of service we aim to provide, and we understand how this would have added to an already stressful situation.
We can see that you have already contacted our Customer Relations Team. They will review your case in detail and will be in touch in due course with a full response to your concerns.
Once again, please accept our apologies for the disruption caused. ^JH
Never have, never will
I haven't flown with Loganair and I probably never will. I have queries about arranging a flight. I found the on line contact form which asks if you have booked a flight yet. One of the drop down options is "no". It then asks what the booking reference is and won't let you proceed until you enter one even if you haven't booked yet. If this is a taste of things to come I'll take the train.
1 de junio de 2026
Opinión espontánea
Respuesta de Loganair
Thank you for your feedback, and we’re sorry for the confusion you experienced with our online contact form.
We appreciate how frustrating it must have been when trying to submit an enquiry without an existing booking reference. Your comments highlight an issue with how the form behaves in certain scenarios, and we’ll make sure this is shared with our team for review and improvement.
We’d also like to reassure you that our online form is just one of several ways to get in touch. If you’re planning a journey and haven’t booked yet, you’re very welcome to contact us through other channels that may be more convenient. Our Contact Centre team are available to assist directly, and we also offer support via Live Chat and our social media channels, including Facebook, Instagram and X (formerly Twitter), where our teams are happy to help with pre-booking queries.
We hope this hasn’t put you off travelling with us entirely, and we’d be glad to assist you further should you reconsider. ^JH
Got to airport......It was CLOSED!!!!!!…
Flight itself was fine left from Dundee airport at 07.55. Advised check in would close at 06.10. Arrived at airport at 05.10 IT WAS CLOSED??? Bit of communication from Loganair would have been good.Airport doesn't open till 05.30. Nowhere on the website does it mention this. First time I have went to an airport and it was closed. An email was all that was required Loganair.
25 de mayo de 2026
Opinión espontánea
I received £100 from Loganair towards…
I received £100 from Loganair towards an expense claim of approximately £185, but to be honest, I feel disgusted by the outcome.
After my travel disruption, I did everything possible to keep costs down while getting from Glasgow back to Aberdeen. I used various forms of transport, chose the cheapest options available, kept all my receipts, and submitted a genuine claim based on the actual expenses I incurred.
I wasn’t looking for compensation or trying to make money from the situation. I simply expected to be reimbursed for the reasonable costs I had to pay as a direct result of the disruption.
To receive only a partial payment, with little explanation, leaves a very bitter taste. The amount itself is disappointing, but what is even more disappointing is the feeling that customer effort, honesty and loyalty count for very little when it comes to the claims process.
I have always tried to support regional airlines, but this experience has genuinely left me questioning whether that loyalty is worthwhile. A very disappointing outcome and far below the level of customer service I expected.
5 de febrero de 2026
Opinión espontánea
This was my first time using Logan air…
This was my first time using Logan air and I found the return flight from Manchester to Newquay absolutely fabulous.
After reading reviews on my return I probably would have not booked with the airline. However my experience was fantastic. Great cabin crew and I felt that I couldn’t have asked for more.
19 de mayo de 2026
Opinión espontánea
They ignore the law regarding Compensation
Trying to get hold of anyone about a cancelled flight compensation claim is impossible - unmonitored email addresses reffer you to customer service who in turn tell you to email the unmonitored email address!
Add this to the fact that they seem to delay or cancel a LOT of flights, and they charge an extoritionate amount for them in the first place!
26 de mayo de 2026
Opinión espontánea
Flight cancelled on 4th January
Flight cancelled on 4th January. Excuse weather. No issue with weather at my airport. Real issue no plane available. Had to change to a different destination and then get to the original one by bus and train after instructed to do this by airport staff. Still waiting for compensation from 7th January. Appalling customer service. No one to speak to. Strange that they can find time to respond to these TP negative comments in rapid time! Always being told that that they are inundated with claims from Dec 25 Jan 26. Well employ some temporary staff you make enough profit!
4 de enero de 2026
Opinión espontánea
Extremely RUDE staff and refuse to take…
Extremely RUDE staff and refuse to take accountability for damaging your bags. The tyres were broken off now how am i supposed to travel with such a bag? Wish i read ratings before booking flight with them. NEVER again would i fly with them. Cheap = Cheap and rude classless staff that are hired. Such a shame.
22 de mayo de 2026
Opinión espontánea
Respuesta de Loganair
Hello-We’re very sorry to hear about your experience and the condition your baggage arrived in. We understand how frustrating this must be, especially when it affects your onward travel plans.e kindly ask you to submit a formal claim through our Help Centre so our team can review this properly and assist you further. You can submit a claim via- https://www.loganair.co.uk/contact/ and select contact us / I have a damaged bag, ^mw
Nearly 2 months and not reply to request for flight compensation
Flight was diverted back to Aberdeen when only 10 minutes were left to land in Kirkwall due to ill passenger who could have been assisted in Kirkwall. With this decision the pilot not only put the passenger's situation at risk but the whole plane as it had to rush back to Aberdeen creating an atmosphere on the plane tense and unsafe when there was no need as the ill passenger was spotted at the gate wanting to board the replacement flight from Aberdeen whose eventually he was denied to board and for this reason flight departed with delay. Total delay disruption was over 4 hours. When we arrived in Kirkwall we missed all bus connections and we risked seriously to get stranded at the airport as no taxis were available either at that late time. Luckily we convinced a guy with a taxi who was there for other working reasons to take us to the hotel in Stromness for £50 after a long negotiation. Also I would like to highlight the rudeness of the Aberdeen ground crew who threatened me not to let me board the replacement flight because I wanted to find out why that decision to divert the plane was taken and I wanted to express my disappointment for that especially after having checked my friends who worked on flagship airlines and dealt with similar situations confirming the wrong decision taken by the pilot. Overall it felt like that the crew realised of the wrong decision taken and they were not accepting anyone saying their opinion. I am afraid to say I am not going to recommend anyone to fly Loganair for the lack of experience in dealing with emergencies. I would like to request 100% compensation for the flight and taxi paid at Kirkwall airport for the bad management of this flight which is unacceptable after paying a domestic flight ticket over £300.
2 de abril de 2026
Opinión espontánea
Respuesta de Loganair
Hello Piero-Thanks for getting in touch. We understand your frustration and appreciate your continued patience while your claim is being reviewed. We recognise your concerns regarding the length of time that has passed since your claim was submitted and the impact this delay has had. We are very sorry for the inconvenience caused. Please be assured that your claim remains open and will be updated once there is progress. Thank you. ^mw
Check in at Exeter Airport was poor
Check in at Exeter Airport was poor. I was 25 minutes early, but, despite there being no-one there I was told they couldn't take my case. When I asked why apparently there was a busy TUI flight, but there was no queue at all at the TUI desks. Also it would overburden Security. I was told I could take my case through and it would be taken from me at the gate. I decided to do this and there was absolutely no queue at Security. It just struck me as sheer bloody mindedness not to accept my case in the first place. By the way if I had set off a little later to get to the airport I would have been stuck in a massive traffic jam according to my wife who was driving home after dropping me off.
15 de mayo de 2026
Opinión espontánea
Respuesta de Loganair
Hi John-Thank you for your feedback regarding your recent experience at Exeter Airport.We’re sorry to hear that you were disappointed with the check-in process. Our check-in desks open 2 hours prior to departure, and unfortunately we’re unable to accept hold baggage before this time. We’re pleased that you were able to proceed through security without delay and that arrangements were made for your case to be taken at the gate.Thank you again for taking the time to share your comments.^mw
Loganair customer service is worst I…
Loganair customer service is worst I have ever seen. I made a claim for cancelled flight in mid of Feb - 3 months ago and I had initial response that they have recived it but after numerous follow up I have never had a response. Even on the day when flight got cancelled, there was no update from airline until very late in the evening when all other travel resources from Glasgow to London were not available. I will definitely avoid Loganair at all cost.
12 de febrero de 2026
Opinión espontánea
Respuesta de Loganair
Hi Vidhi-We understand your frustration and appreciate your continued patience while your claim is being reviewed. . Customer Relations are currently working through a backlog of claims and will email you once there is an update.We appreciate this is not the certainty you are looking for, but please be assured that your claim remains open and will be updated once there is progress.Thanks.^mw
Don’t trust what Logan air tell you…
We booked flights direct with Logan air, a few weeks later they changed the flight times so we’d basically lose a day from our trip to which I questioned and eventually they confirmed in writing that they would move our return flight to the day after and cover the cost of a hotel for one night up the the value of £150, happy days, or so we thought until the flights got cancelled due to the weather so they gave us the option to rebook them for the following month.
When I submitted the invoice to them for the hotel as requested they just refused it saying the offer didn’t stand anymore because the original flights were cancelled.
I have their offer in writing but they now refuse to pay up leaving us out of pocket.
Totally unacceptable.
20 de febrero de 2026
Opinión espontánea
Respuesta de Loganair
Dear John-Thank you for your message and for taking the time to outline your concerns.We are sorry for the disruption you experienced to your travel plans and appreciate how frustrating the situation has been. We understand that our earlier communication regarding a change to your return flight schedule led you to make arrangements for overnight accommodation. I can see that Customer Relations has reviewed your claim and advised of the final outcome. We appreciate that this will be disappointing, and we are sorry for any inconvenience caused. Your feedback has been noted and will be shared with the relevant teams for review. Thank you. ^mw
Got to Airport and been told that im on…
Got to Airport and been told that im on a standby list even though I bought a ticket months ago! Do not go with this company. Not only am I going to never fly with them again, im going to make sure everyone knows how poorly run it is.
4 de mayo de 2026
Opinión espontánea
Respuesta de Loganair
Hi Sean-Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you’ve described. We would like to investigate what happened with your reservation to understand why this occurred. If you’re willing, please contact our customer service team with your booking reference so we can review the details and investigate this further-https://www.loganair.co.uk/contact/ and select contact us. We’re sorry for the inconvenience caused on this occasion and appreciate you bringing it to our attention,^mw
Awful admin fees
We had flights booked to visit family in July, but I was then notified by the military that I was required to go away over that time. We tried to move flights to a later date, but were informed that there was an admin fee of £150. This is ludicrous, given the original flights only cost around £180, and we're still nearly 3 months out from the date of the flight, so it's not like those original seats cannot be resold. Admin fees that cost nearly as much as a flight are a joke, and completely unjustifiable. I'd love to see the calculation of how a 2 minute task costs that much in admin work, unless they pay their booking staff £4500 an hour.
I expected better from a signatory to the Armed Forces Covenant, but I guess that signature is just for company PR purposes rather than any actual commitment to improving the experience for service personnel utilising their services.
29 de abril de 2026
Opinión espontánea
Respuesta de Loganair
Hi Chris-Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulty you experienced when trying to amend your booking.We appreciate that unexpected changes to travel plans, particularly due to military service requirements, can be frustrating and stressful. We fully respect the commitments of Armed Forces personnel and recognise the importance of flexibility in such circumstances.Our change and administration fees are applied in line with the fare conditions associated with the ticket type purchased. We’re sorry we did not meet your expectations on this occasion and hope we can provide a better experience in the future.^mw
Appalling service
Generally good company when things go smoothly but absolutely appalling service when they don't.
My 6pm flight Aberdeen to Bristol got cancelled on 19/11/2025. The initial flight was aborted due to a brake malfunction (literally when we were starting take-off) and the replacement flight was then cancelled a couple of hours later due to adversary weather conditions (snow storm).
Absolutely no support whatsoever from Loganair or ground staff to find taxis or hotels, in stark contrast to what British Airways had done for their stranded passengers. I have had to wait nearly 3 hours in the airport before I could jump in one of the taxis booked by British Airways for their passengers, one of which had decided to sleep in the airport and kindly offered me her place... finally arrived in the hotel at 1.30am.
After claiming both expenses (over £200 between hotel, food, taxis) and compensation under EU Regulation (EC) No 261/2004, I had to wait over 5 months to get a feedback from Loganair support team, only to be offered an insulting £100, which they claimed as being the "maximum reasonable reimbursement applicable in this case".
What else to expect from a company that has a monopoly on the Aberdeen-Bristol route...
19 de noviembre de 2025
Opinión espontánea
Respuesta de Loganair
Dear Alex. Thank you for taking the time to share your experience, and we are very sorry for the disruption you encountered on 19 November 2025.We are also sorry to hear that you felt unsupported on the ground during this disruption. This is not the standard of service we aim to provide, and your comments regarding assistance with accommodation and onward travel have been noted and will be reviewed with the relevant teams.Regarding your claim under EC261 and expenses submitted, we appreciate your frustration with the time taken to receive a response. We also understand you are disappointed with the outcome. Your case was assessed in line with the regulation and applicable reimbursement guidelines; however, we are sorry that our response did not meet your expectations. We appreciate your feedback as it helps us improve both our disruption handling process.^mw
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