Initial call-out was accommodated on the day of calling and sourcing of parts for subsequent repair date was efficient. Scott, a very pleasant guy attended both times and resolved the oven issue with... Ver más
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Consulta las opiniones de los clientes
My engineer, Scott, has just left after installing a washing machine for me. There was a machine already in place, which he removed. The installation was a bit tricky due to things beyond my knowledg... Ver más
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Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... Ver más
La empresa ha respondido
We’ve been trying to get someone to come and look at our cooker hood for weeks with no luck. Lothian Domestics very easy to organise, communicated well regarding appointment and arrival times and our... Ver más
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Información sobre la empresa
Escrito por la empresa
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Información de contacto
International House, 38 Thistle Street, EH2 1EN, Edinburgh, Reino Unido
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4,9
Excelente
1 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Faulty Sunday, Fixed on Tuesday
Faulty appliance on Sunday, fixed on Tuesday under warranty. Kept up to date with engineer appointment and arrival times. Superb
17 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Easy to book
Easy to book, quick appointment. Engineer arrived on time and diagnosed fault in washing machine very quickly
16 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Company managed to fit us in earlier…
Company managed to fit us in earlier than expected and engineer (Steven) was very professional and helpful
12 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Stephen
Stephen, the engineer that attended today did a fantastic job. He arrived on time and was courteous and professional. He explained in detail what the job would entail to fix my machine and carried out the work with great expertise. My washing machine now works perfectly. He tested the machine prior to leaving and explained exactly what had been repaired. Would thoroughly recommend.
11 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Found this company's service was great…
Found this company's service was great engineer steven was excellent and left my place spotless
10 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent Service
9 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Paul the engineer excellant from start…
Paul the engineer excellant from start to finish . Expalined the job before starting and was prompt with the timescale fpr the job to be completed. Left my premises spotless after removing all the faulty parts what a credit to your compamy lotjian domestic appliances well done i will use again.
9 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
A thoroughly professional job from…
A thoroughly professional job from start to finish. I was contacted before the engineer arrived and given advice on how to prepare for the visit. Engineer was polite, professional and helpful as was the office when I phoned. I would not hestitate to recommend this company - definitely 5 stars!
3 de marzo de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Excellent, prompt, efficient service. Engineer (Paul) friendly and helpful.
20 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
I don't know how but...
Called out about a washing machine and have been quoted a price for parts that is higher than a new washing machine in the same model.
Reply:
I'm not a diagnostic specialist, from what I have seen it was a seal issue, this is why I called you out, so saying that I didnt explain what was wrong with the washing machine in great detail is laughable. This is why you were called out in the first place. Saying that I should have known the fault myself is absolutely ridiculous. As I said, to your engineer, when I booked the job, the drum wasnt making any sounds, then when he arrived I showed him a video of the sounds it STARTED TO MAKE well after the day I booked that job. It's ridiculous that a repair service company expects the customers to know the diagnostics themselves.
Furthermore, I have in fact checked the rough prices of all the components needed and they were not even remotely close to the £425 I have been quoted.
Samsung spider arm costs £70 to £100, drum bearings cost £15, suspension springs another £15. Samsung shock absorber £25, door seal £60. The price of £425, even with call out charge is ridiculous.
Reply:
I have posted only 10 reviews in all the years I have had this account, mainly to warn people, before they get ripped off.
I tried calling your company, being directed to voicemail a day before the call out took place.
I fail to see how you feel entitled to a DIAGNOSTIC call out charge if you expect your customers to diagnose issues for you.
AVOID!
23 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Thank you for your review. We'd like to address the points raised.
When you booked you described the fault as a door seal issue. On inspection our engineer found the drum had collapsed and damaged the seal as a result, which is a significantly different fault requiring substantial internal components. We don't set parts prices and in some cases, particularly with major assemblies, repair costs can exceed the value of the appliance. That's a manufacturer pricing issue rather than anything on our end, and you were under no obligation to proceed with the repair.
On the parts prices you've referenced, the individual components you've listed are smaller parts within the larger assemblies your machine actually requires. Those parts alone would not repair a collapsed drum. As a manufacturer agent for your brand we're familiar with what these repairs involve.
Regarding the noise, we can only work with the information provided at booking. If the fault changed or developed further after you booked, updating us in advance would have helped the engineer prepare. That's not an expectation that you diagnose the fault yourself, just that you describe what you're experiencing as accurately as possible.
We're sorry the repair wasn't economical and we understand that's a frustrating outcome.
Excellent company
From start to finish they were extremely professional. Both engineers that visited were very polite and kept me informed of the whole process. Steven the engineer was very knowledgeable and friendly, he fixed my machine and cleaned up all the mess. I would highly recommend this company.
19 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Go the extra mile!
Scott, our engineer, arrived on time and explained in detail, showing us the repair he was carrying out, a replacement fan oven heating element. He was friendly and even went the extra mile to show us the possible source of a problem on our dishwasher. He was friendly and professional to a fault.
12 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Good experience all round
Good comms, Scott turned up on time, was knowledgeable and helpful. Problem fixed quickly. Thanks
5 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Professional and efficient
Professional and efficient. Happy with the service given.
10 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Engineer Visit
I had an engineer Steven visit my property to fix a repair on my washing machine, he was a great help and his customer service was great! Would highly recommend Steven and Lothain domestics
6 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Amazing service
Less than 2 hours after asking for a visit Scott arrived, fixed the washing machine and was away.
Always professional and helpful.
6 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Engineer Paul arrived on time was very knowledgeable about the appliance and resolved the issue within 20 minutes
Well pleased with the service
6 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Amazing…
I picked this company after a google search and could not be happier. Great at communicating when coming and the same engineer came both times as a part was required. Amazing service and will highly recommend to anyone who asks.
5 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Simple and efficient to book
Simple and efficient to book, quick diagnostic, part ordered swiftly and installed equally swiftly. Very good value for money.
5 de febrero de 2026
Opinión espontánea
Respuesta de Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
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