Lovell Homes Opiniones 

This review is posted as a formal record of defects, safety failures, and Lovell’s refusal to rectify them.

Lovell incorrectly installed the boiler, leaving us living with an unsafe appliance for approximately 12 months. When a British Gas engineer attended, the boiler was formally deemed unsafe, and the engineer confirmed that the defects were installation related and required rectification by Lovell. Despite this, and despite Lovell speaking directly with the engineer who identified the faults, Lovell refused to carry out immediate remedial works and left me responsible for resolving an immediately dangerous situation. Notably, Lovell subsequently attempted to argue and are continuing to argue that certain boiler installation components, including the flue clamp, should have been identified and reported by me at or shortly after legal completion. This position is wholly unreasonable. Boiler casing and flue components are specialist, safety-critical elements that a homeowner is neither qualified nor permitted to inspect. Expecting a lay homeowner to identify defects in concealed or technical gas installation components demonstrates a fundamental misunderstanding of gas safety responsibilities and further highlights the lack of accountability shown in this case.

This constitutes a serious failure in duty of care and compliance with basic safety and installation standards.

In addition, Lovell failed to correctly install plumbing and fitted appliances throughout the property, resulting in repeated and significant damage:

Kitchen pipes were not properly attached, causing a full property flood.

The washing machine and dishwasher were both incorrectly fitted, each causing separate flooding incidents.

Pipes within the toilet cistern were insecure, came loose, and caused a bathroom flood.

The garden doors were incorrectly fitted.

The property was handed over with broken garage grates and missing roof tiles.

Prior to handover, a toilet seat was broken and has remained unresolved for over 12 months, despite more than five visits. This demonstrates an inability or unwillingness to properly diagnose and rectify even basic installation faults.

These issues indicate systemic poor workmanship, a lack of quality control at handover, and ongoing failures in aftercare. Many of the defects were foreseeable, preventable, and directly attributable to negligent installation.

Lovell’s continued failure to remedy known defects within a reasonable timeframe, particularly those affecting safety, has caused property damage, distress, disruption, and a complete loss of confidence in the integrity of the build. A new-build home should meet basic standards of safety, habitability, and workmanship; this property did not.
Based on the extent of defects, the length of time they remained unresolved, and Lovell’s refusal to accept responsibility even when presented with professional evidence, I would strongly advise prospective buyers to exercise extreme caution and be prepared to use your annual leave trying to fix issues.

We had a great experience at the Lowel Home in Florence field kings Lynn. thanks to Juanita. She was professional, kind, and very knowledgeable. She took the time to answer my questions and helped me choose the right products without rushing me. Customer service like this is hard to find!

Louis was extremely helpful and very informative. Briarswood is a lovely development, the houses varied in style with plenty of space between them!

The adviser was verry helpfull and friendly

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.

I moved into a brand new Lovell property less than 3 months ago and have had many problems.
I had 1 week without hot water and heating, due to incorrect wiring to ASHP, which wasn't an easy process to get resolved.
I now have damp and mould in the loft which was reported over a week ago and still no contact from Lovells.
If anyone were to ask me if they should move to a Lovells property, I would say "no".

Edit:
The damp and mould in the loft is NOT as a result of the extractor fan. The extractor fan was inspected a few weeks ago and deemed to be installed correctly.
As reported, the side wall in the loft is completely covered in mould and damp.

Jordan did a great job sorting all of the snags we had, was very thorough and took a lot of care. Very happy, thank you

Sales lady really helpful. Extremely easy process so far!

Timely updates to property owners and good selections of developments for homeowners and investors. Fuss free and transparent home purchase process. Highly recommended!

A really smooth and professional experience with Lovell Homes. Ali in particular supported throughout the process with her expertise and ensured the entire process was seamless.

Would absolutely recommend.

We completed on our new Lovell Home this week. Having had unexpected brain surgery earlier in the month we needed help. It came in spades in the form of Bonnie Younger the Sales Executive at the Park View Site in Holt. She is just a diamond who not only walks the exra mile she carried us along with her. Thank you Bonnie.

Great communication, easy to deal with. The sales advisor Debbie at Bowlers Green is such a credit to the company. Never pushy and so patient and professional throughout the whole process! I would recommend buying a Lovell home. Built to a good standard.

Emily and the team have been so helpful, and patient throughout the process so far.

Recently purchased a home from Lovell.

Emily was incredibly informative around every single process and explained in simple terms to any questions I may have had.

The whole experience was so easy I thought I must be overlooking something or missing something I needed to do, everything was handled so well.

Many thanks for your time and attention Emily, you made what I expected to be a high-stress situation surprisingly stress-free!

10/10 would recommend.

We are currently purchasing a Lovell home and Emily has been absolutely fantastic right from our first viewing, even messaging us on her day off.
We have been given helpful information and communication is first class, over the moon with the service we have received and cannot wait to move into hour new home.

The sales team (Caroline and Jade) are excellent and very helpful. However, I cannot say the same for their bosses. When people do not keep their word, it leaves a bad taste in the mouth. Personally, I would have pulled out of buying this property because of this, but my wife really loved the location of the property. So, for her sake, I decided to go ahead with the purchase. Hopefully, they will keep their word going forward.

The amazing attention and feedback from Lisa with all of her emails and the very professional service from Tom has made my Lovell experience truly "LOVELLly".
Thank you very much!!

Excellent customer care and all done very efficiently. The work done was perfect. Thank you.

I wanted to complement Jordan (Painter & Decorator Harleston) not only for his quality of work and attention to detail which is outstanding! But also for his friendly nature, communication and service.

We completed on our new home this week and our sales advisor Emily has been amazing from start to finish through the whole process. We were always updated, able to view the property and are thrilled with our new home.