Lovell Homes Opiniones 

Hello, I want to formally report an issue of a rude and unsatisfactory customer experience with one of your out of hour staff today 15/06/2026 at 20: 57 (She gave me her name to be Elizabeth) spoke to me very rudely and unprofessional.
She spoke to me as if she had a personal issue with me and try to control me as a kid.
I guess the call was recorded. Kindly investigate this. I will appreciate if this can be look in.

Very happy so far with communication from sales manager and sales team. Very responsive and helpful supporting us in our quest to move forward in achieving our goal . Have kept us informed at all stages of process so far and are readily available when we have questions or queries

Lisa was very responsive to our work order and stayed on point to make sure that it happened. The tech that came to do the work(Rob) was nothing short of amazing. He showed up early and worked until the job was completed. It wasn't an easy task but he put his head down and fixed the problem very nicely. He was professional and friendly while he was getting the job done. He's a very hard and knowledgeable worker. I appreciate everything he accomplished and his dedication to his craft.

We are only at the very start of our journey but so far it has been amazing! Chloe is excellent at replying within minutes, usually seconds! She has great relationships with the site workers and solicitors and appears to go above and beyond to make things as smooth as possible for her clients. The site is clean and all staff are friendly.

Mortgage process was so smooth and sales executive Juanita and site manager Paul were so helpful and informative.

If I really be honest, there were few points that I'm not happy with the house.

No mirror in the second bathroom next to the plug base, none of the toilets have been fitted with the toilet roll holder, kitchen basin bit of small etc.

However, overall I'm happy with the house and recamend the LOVELL Home.

It was nice experience with Anne and Andrene. They explained well the process and was really comfortable to talk.

Sales Manager, Darran is very patient, informative and took time to tour around the area which is very helpful to a foreigner. The show apartment together with its internal decor seems appealing. Overall it was a good experience.

We purchase house with this company in Burton on trent and at the moment we can say is everything really professional. We dealing with guy call Chris and he is so professional, understanding and willing to help you with everything, really lovely person and 100percent review for him. Thank you and looking forward to see how all will end.

Chloe, She is very helpfull friendly and informative.
Great at her job, no ask is to small for her.
It is a pleasure to go and see her, always smiling and engaging with us, we have viewed the house with her and she has shown us carpets hard flooring and window dressings. including all the plans inside and outside the house. She is an asset to your company.

Visited the Hopton development with my partner, would love to live there, lots of help from the site person Deborah, who was very patient in explaining the process to us even though we’re not in a position to buy yet. Great houses !

Jacqueline at Central Square was extremely friendly and explained all the key details well to put me in the best possible place to make a decision on the plot. After deciding to proceed the whole process was made simple as it could be which was welcome as a busy professional.

I recently purchased a new home at Royal Victoria Court for the Detached 4 Bed room house and have had a very positive experience with Lovell Homes. From the initial viewing through to completion, the team was professional, responsive, and helpful at every stage.
The sales staff were knowledgeable and kept me informed throughout the process, making what can often be a stressful experience much easier to manage. Any questions or concerns were addressed promptly, and communication was clear and transparent.
The quality of the new home is excellent, with a modern design, good specification, and attention to detail. The development itself is well planned, in a convenient location, and provides a pleasant environment for residents.
I would particularly like to thank the sales(Luca and team) and site teams for their support, professionalism, and commitment to customer satisfaction. Overall, I am very happy with my purchase and would recommend Lovell Homes to anyone considering a new-build property.

From start to finish, Kinsted/Lovell have been exceptional. They are efficient, informative, and friendly, always willing to help. I would highly recommend them to anyone. I was amazed when they knocked on my door on the day I moved in to ensure everything was alright. I can't praise them enough, truly outstanding!

Save yourself the stress — do NOT purchase flooring through Lovell when buying your home.

It may seem convenient, but it’s far from worth it. We’ve experienced endless issues, including repeated repairs and re-installations, and the problems still aren’t resolved. It’s been incredibly frustrating and has completely overshadowed what should have been an exciting experience.

We are now taking the matter to the Ombudsman.

Learn from our mistake — go elsewhere for your flooring. It will be cheaper, smoother, and far less stressful.

If I could give 0 stars, I would.

So far, my experience with Lovell has been excellent!

Vicki and Jayne, who are looking after the Laurel Gate development, have been open, honest, and incredibly quick to respond to any queries.

It’s really reassuring to know you can ask any question, even the difficult ones, and have them answered honestly and professionally. Their support and communication throughout have been fantastic.

Jordan / Kinglynn
Jordan came round and sorted the issues I had within the property with my stairs and both my front and back door , excellent service and quality jobs done and was very respectful and polite and didn’t leave no mess or any hassle after wards

We have had various interactions with home development companies over the past three months - our experience with Lovell Homes has been exceptional. Bonnie, Sales Executive for the Park View site in Holt, was sincere, honest and above all keen to ensure we fully understood the property we are purchasing, she stepped beyond the norm of customer care usually encountered and made the whole initial choosing, specification decisions and reservation process an exciting and satisfactory process. We would thoroughly recommend Lovell Homes as a quality developer and particularly their current Holt site as top consideration for anyone looking to purchase in that area.

Jordan and Rob came to do the snagging jobs on my new build flat. They were friendly and knowledgable, talking us through the process of the jobs that they were undertaking. The jobs they carried out were of a high standard and efficient. They are a credit to Lovell.

Excellent staff

Jayne was very professional and approachable. She answered all our questions and was happy to spend time with us viewing our new home. Very helpful and a good knowledge of the local area.