lowtherhomes.com Opiniones 

Absolutely disgusted by this mob. Still getting threatening letters from them regarding my dad’s property 18 months after he sadly passed sway in Dec2023. The house was sold in October 2024 and all monies owed to them were settled through the lawyer. The last letter I got was put through my door by the new tenants saying my dad owed over 800 pounds and if he didn’t pay he would be taken to court. This is extremely upsetting and distressing to myself and my sister. We informed them straight away of my dad’s sudden passing and yet they are still chasing us for money when the final bill was settled. This company is not fit for purpose and should be removed and replaced by a more reputable company

Worst factor company I have ever experienced do nothing and charge a premium

The absolute worst housing company in Scotland. No hot water constantly. 10 times this year alone and it’s April! We got a new heating company called minibems to replace our communal heating system. Our hot water was meant to be off between 9-5 for a single day and it’s been off for two days. Lowther couldn’t care less and have asked for £45 extra in rent a month. Our flat also wasn’t wind and watertight for 4 years breaching our contract. Our oven exploded and they took 4 months to replace it and only did after we threatened to withhold our rent resulting in them bringing a new oven the NEXT day. Magic! They constantly schedule useless repairs/visits for things that do not need done like replacing fire alarms and housing visits from a housing officer who wants you to grass on your neighbours about things no one bothers about! The whole company is an absolute shambles and take full advantage of paying renters while letting folk on benefits run rampant and cause chaos. We had young men dangling out their windows threatening women walking by with disgusting acts and constant drug dealers screaming and shouting at all hours of the night. This is what mid market rent gets you these days. AVOID AVOID AVOID.

Lowther are the worst factors I've ever used. The reviews do not lie. They take huge amounts of money and literally do nothing in return. Repairs are never carried out and you will waste months before realising this. They are corrupt, fraudulent parasites. Do not buy any house that is factored by them.

Terrible experience with Lowther Homes. We’ve been waiting since February for them to fix a dangerous, storm-damaged fence. It’s full of snapped wood and exposed nails, and we have four young children between our households at risk of injury. I’ve made countless calls, been given false promises of a housing officer visit, but months later, nothing has been done. It’s not just an inconvenience — it’s a serious safety hazard. I also can’t let my dog into the garden because the broken fence leaves it open to neighbouring properties. Lowther Homes is quick to advertise new homes but completely fails to look after their existing tenants. Absolutely shocking service.

How can these landlord continue to rip us off

complained in Nov 24 about standard of close cleaning service.Walls.ceilings,staircase windows and two security doors completely ignored.been passed from pillar to post since complaint.

Lowther are incompetent and their systems are not fit for purpose. They are in cahoots with City Building ( know by decent tradesmen as Sh!tty Building). I’ve never known to have a factor with no named point of contact with a direct telephone contact. They quote and hide behind and misuse GDPR Regulations. The IOS would wipe the floor with them.
Avoid if you can or get everyone else on your block to agree to get rid of them. They’re all still working from him. Make up quotes and don’t do site visits. Truly dystopian. AVOID!!!

Please check that your factor is not LowtherHomes before buying a flat in a shared tenement. I wish l knew myself about factors as a new buyer. Don't make the same mistake. Lowther is a cowboy business and l have no idea why the government in Scotland has allow their criminality to go on for this long. Don't say you weren't warned. Stay away ...

Where do I start with this company! Again like most people 1 star is only because it doesn’t give me an option to put - 10 stars.

Firstly the company carried out EWI improvements to my building which they have left gaps where water is penetrating behind the ewi and causing dampness and mould to my property internally.. send out incompetent staff that don’t know how to resolve the situation.. then demand over 10k for a job that’s worth max 2k

Always demanding money never want to resolve any situations or if they do it’s just a quick fix.. something has to be done every home owner has to get together and stop this company charging what they want.

Recently problem in one of there properties upstairs in the bathroom and charged each property over £400 and the problem was in there bathroom cause they had to change a pipe that went into the cast its communal 😂😂 asked them was the pipe made of gold! Absolute robbery we should all be untitled to our money back we’ve given them over the years if you ask me…

Alice in wonderland invoicing and accounting system. Demanding £2025 for an owner led project in a tenement building East End, that I paid 6 months ago. I have emailed, telephoned, raised a complaint to Wheatley Group. Still receiving demanding letters, made worse by highlighting it to a phone operator at Lowther last month, no, we can see there is a mistake you have paid, the work couldn’t have gone ahead on schedule had you not paid, I’ll escalate it to a manager. The result, now I’m receiving threatening letters, pay or else. Who needs this junk in their life. Does anyone reading this have a contact email at Lowther Homes Glasgow or a suggestion where to go for help? Thank you.

Very unrealable company. I reported a heavy leakage in the building. They book an appointment and never turned up. The water is pouring under the building and they do not interested to fix it.

1 star is too much for this company, they take no responsibility, only interested in the extortionate fees they charge for doing nothing. I’ve been calling them for a year and a half about rubbish being left at the side of the 4 in a block by a new tenant, they are not interested, they take my calls and then nothing is done, this week I was told I could arrange a collection by the council (which I would be charged for) then they said I could report it as fly tipping, I can’t do that for fear of repercussions if she gets fined, they said that was up to me if I reported or not. I’m at my wits end.

Where to start with this bunch of unprofessional, inadequate cowboys! They charge a fortune every month for doing absolutely nothing. All they care about is getting money from you. They are holding up our moving day because they claim they haven't received paperwork from our solicitor, which she has sent, and they have the cheek to charge us £123 admin fee for closing the account! Have had nothing but bother with this company since we bought our house, and they are now holding up our chain although they have had even more money from us. AVOID AT ALL COSTS!!

Lowther Homes does not merit zero star because they are unreliable. I reported clogged gutters/ pipes in the 2 story building for 2 years. The last update was a repair team sent to do the job, never attended the job. I have contacted Lowther homes via telephone call and emails. To no avail. The only people working in the building is the Glasgow city council refuse removal. The building is like a hunted place with grass growing and drying up.

Worst factors ever. If they don't want to deal with you they hang up or say, I can hear you're upset. Maybe if they managed situations more effectively they wouldn't have issues. I have now called 3 times regarding non existent quarterly bills. It's an IT issue, I'll get a patch officer to call you. Not interested in their excuses, when I am calling them to get their systems sorted. Paying a management fee but no clue how to manage. Quick to send me the wrong bill though. Absolute joke of a company and should not be allowed to operate.

AVOID LOWTHER., Pay building insurance to this company, reported for repair to be carried, damage to roof through storms we had, slates on stairs in garden all over, this caused water damage inside roof causing water to go into living room walls and one bedroom wall. Advised to call Davies Group, reported claim sent photographs as evidence, they need Lowther to confirm the damage was caused by storms, and that’s ehy the slates came off? LOWTHERS POLICY..QUOTE.THEY NEVR CONFIRM REASON HOW DAMGED IS CAUSED? Therefore the insurance company cannot go ahead with claim, have called them numerous times, and just been ignored, spoke to agent Mathew asked to speak to manager, was told could not do this request, I advised him I needed to speak to someone who could try and solve this problem, he TERMINATED the call. Taking the further LOWTHER. Need to be looked into if this is what happens when you request a claim? AVOID AVOID. AWFUL COMPANY NON EXISTING CUSTOMER SERVICE.

1 star is a star too many for this organisation. I have emailed my patch officer 3 times in the past 2 weeks and still no reply. They are quick to take our common charges yet don't do what they're supposed to do it's a disgace, when I bought my home 14 years ago it was a lovely place but they have let it go to rack and ruin, absolutely shocking

I live in a development of 4 owner occupier blocks and 2 Lowther blocks. Most of the tenants are great, but just about every time a tenant moves in or out, we end up with fly-tipping of rubbish & furniture.

We’ve tried everything. Asking Lowther to write to tenants explaining how rubbish collection and recycling work. Our Factors and Residents’ Assosiation have also contacted them and asked for assistance. Nothing changes.

They’ve even stopped responding to residents complaints, which means the dumping has got worse. We’ve been told to take photos by our Factors so that they can pass on the costs to them. Still they don’t pay!

They’re a disgrace frankly. Something should be done about the standard of service they provide.

Honestly I feel 1* is stretching it for these cowboys. Happy to take your rent but when something needs done you get fobbed off with ‘oh it’s a contractor that fixes this, we can’t tell you anything’
Our security door has been broken for weeks, never fixed despite repeatedly chasing. Been told contractors have up to 30 days to fix. As a result of there negligence there has now been break ins and people have had bikes stolen from the bike storage. Given this is supposed to be a secure building, it should never have happened. Lowther ofcourse have no apology for the theft and advise they can’t be responsible for items left in the storage provided for us. Pathetic. Oh and 2nd rent increase in less than 2 years of being a tenant. I’ve cancelled my direct debit and won’t pay til I get what my rent should cover ‘a secure entry building’