lowtherhomes.com Opiniones 

Would give zero rating if I could disgusting management team charge for back court maintence that never gets done received our building insurance it’s doubled in price contacted them don’t give a dam we can’t cancel cos it’s a tenement building repairs that get done over charge horrible company just rob you of you’re hard earned money don’t ever touch this company there not interested in you

£2.2k per flat for a communal repair for an owner-led project. With a large corner garden, I inquired in writing many times for a detailed schedule of work and as to who will cover insurance for damage, which is likely to be substantial, as my insurers quite rightly will not. My written requests have never been fully addressed, but they did manage to contact the council to start proceedings for section 50 if it is not paid. Only since the council involvement have they bothered to look into the insurance issue. I am still waiting. I agreed to pay and asked for proof of payment for what is actually being paid for to pass to my co-owner. The reply: you have our bank details, let me know when you have paid. I am greeted with an out-of-office email and I have no access to my emails to any reply that I send, but never mind, I will be back next week for a few days to eat, sleep and repeat the same scenario with you again... Except for a few occasions, the call centre handlers, I mostly find sympathetic and as helpful as they can be given their level of responsibility. Lowther-Glasgow service charges and fees for managing these projects are not providing value for money. Regrettably, their service does not meet my expectations. All Factors have a complaint procedure and code of conduct to adhere to. Details are on the scot gov website. It can be time-consuming, worth the effort if it really matters to you.

What an absolutely awful organisation. The staff are incredibly rude. No empathy, no flexibility and will hang up the call when you try to get them to commit to something. They are so incompetent when it comes to dealing with your issues. They are doing the factoring for my block of flats. I shall be making a formal complaint to Edinburgh City Council.

Absolutely horrific experience, again and again and AGAIN.
I raised a simple job in November to have our bath resealed and the mould in our flat investigated (Westfield avenue). We are now in February and the job has been ignored multiple times, not completed upon attending, and passed on and on to other operatives to deal with.

We have a 10 month old baby with mould in his bedroom, our bedroom and our bathroom, and Wheatly/Lowther could not care less.
The maintenance operatives booked a 3 hour window to treat and repaint all the mould, and reseal the bath. Instead they partially treated a few but not all areas, didn't paint over anything and didn't reseal the mouldy bath silicone. All of which was raised nearly 3 months ago.
We have had to bin so much furniture and curtains due to mould, let alone have to keep a dehumidifier running CONSTANTLY.

They've joked to us about going home early and going to the gym on their shifts, say they couldn't gain access to our building via our buzzer, despite our number being clearly marker penned on which cannot possibly be missed.

I have taken MULTIPLE UNPAID days off work, rearranged and upset my baby's schedule regularly, and this is causing our family extreme grief.
Why do we pay for a service that cannot ever be completed.

This has gone on for years and years (8+ years in this property, and we just get passed from one call handler to another, with no responsibility ever taken.
I would have though a baby in a mouldy flat would have created a slight urgency to do their job.

The worst part is, I don't expect them to even notice this review, let alone do anything about it.

Absolutely disgusting people. Look online, search Lowther Homes and you'll find hundreds of online reviews saying how much they are disgusted by these lying piece of crap scum. I know my words are harsh, but there are no other definition of what these people are. They will lie to you, they will refuse to do their job, they will harass you, they will drive you crazy. If you can, flee and don't have anything to do with these people;

I have been with Lowther 4 years and have currently taken on custody of my niece in a one bed flat, my friend/neighbour is in a 2 bed on her own (same stair) and offered to swap. Upon putting this forward to Lowther was told they are a private landlord and don’t accommodate this and how costly it is to swap tenants etc for a company that states “we are there for our tenants” they absolutely are not! Happy to continue taking your money and offer no help/support whatsoever and in the process make u feel stupid for even thinking your request would be considered. Would not recommend. Not to mention I was initially told this can be done and bought furniture for my nieces room! I was told to contact local authorities (as if I hadn’t already done so)!

Borderline Criminals.

We have had water leaking into the livingroom of our top floor tenement for almost 4 years. We have e had several tier 1 and tier 2 complaints upheld and even received a letter from their MD to tell us that the fault has been repaired. After receiving this letter we replaced the entire ceilings in the livingroom and bedroom at the cost of over £8000 only for the egress to resume in the same place at the next heavy rain. The whole ordeal has given my wife and I mental health issues.

Absolutely awful communication, organisation and repairs standard.

We recommend keeping everything in writing. If you phone up, the office staff answering the phone will not leave any notes or pass on your concerns.

Our repairs are showing as complete and cancelled.

The first repair has in fact failed 6 weeks later! (Luckily we still have the scaffolding up from the first repair, as it’s been up for at least 3 months)

In terms of the second repair (water leaking) we are waiting for 2 more quotes, and after chasing said quotes we have been told that Lowther accounts have the whole repair recorded as cancelled.

We would recommend contacting to the Wheatley Group (parent company) to voice your concerns as you won’t get far speaking to Lowther.

Not to mention Lowther have kept up with no gutter maintenance checks this year and the guttering is now needing replaced due to negligence.

Appalling, corrupt, useless company. They will take money for services that are not provided and deny providing services in the past that they should be now despite evidence produced to the contrary. Sarcastic, rude staff (not all of them) and frustrating telephone calls means that it takes a long time to resolve issues.

Abysmal, All I've wanted is an account created in my email, but I've just been fed false promises for the past year and a half, terrible company.

Would be 0 stars if possible. We need a new roof and seem to be getting no where, been advised they have no time scales and it will be in due course. I’ve called, not once been called back. I’be complained to be advised it’s not upheld, once I sent a section of the code of conduct they must follow showing that my complaint would be upheld I was ignored.

I’ve now sought legal advice, but wanted to let anybody it may help know that a Property Factors Code of conduct can be found on the.gov website to let people know where they stand legally with this awful company and how to go about switching

Place is an absolute joke. Reported mould in our flat multiple times just to have someone eventually come out and just paint over the top of it leaving paint drops all over our flat and scratching our worktops. Then the mould obviously just came back as nothing was actually done to treat it. Reported it multiple times since and they just keep “losing” the record of us reporting it (This has been on going for years and they won’t do anything).Then our extractor fan in the bathroom stops working and they came out to inspect it only to tell us that it’s working fine, there is literally no sound coming from it and our bathroom will be full of steam for hours after a shower which obviously just makes the mould situation that much better. To add to all of this our heating and hot water has been off for three days and my wife is six months pregnant after being on hold for hours on end spread out over dozens of phone calls between Dunedin Lowather and vital energy (All of whom have absolutely no idea what to they are doing and ask us to get information from each other when it’s literally their job) we finally get told it’s been raised just to find out that Dunedin haven’t actually told vital energy anything and no one is coming. To say this company is a complete joke is an insult to actual companies that are a complete joke.

Fake repairs. Worst company. Desperate to get us switched over but no idea how to go about it. This company will put up scaffolding on your building do no work then charge you for a repair. I know no one did any work as i work grom home and saw no one for a week until they took it all down again. Total criminals. Avoid if you can.

This is the most atrocious experience with a service company I've had in the UK, period. They are unable to fix a buzzer for half a year, never call you back when then tell you that they will, took 2 months to process a representation mandate and continue to tell us that "well the buzzer will be updated with the scheduled maintanence" and yet it's been over 6 months with about 30% of flats impacted. Stay far away.

Agree 1 star is too generous. Their system stinks. Emails ignored, phone calls ignored, requests to call back ignored, resorted to personal visit to their huge office. Told no one works there. Directors, management, complaints team, contact staff all at home. Repair still outstanding 4 months later. Absolute joke of a public organisation.

For gutter repairs, They had charged £800+ altogether from 4 flats after n no. of times follow up and we pay insurance quarterly, and it's around £400+ annually. of course, They don't provide any clean-up services. The insurance is of no use and for each and every repair we have to pay again. Of course, they did the work for the huge money paid in a few months' time and it wasn't bad and has not reoccurred for a year so far. So, I feel it's not a bad choice as after long research, I found that Almost all the other factoring managements are utter rubbish just to grab money for nothing and the issues were reoccurring and our governments are simply ignoring them by not taking action against such looters. Not sure when these things are realized and save taxpayers from these cunning looters.

Advert on rightmove had information gaps (contact details, closing date) and an error in the deposit amount. Tried to phone to get clarification when filling out their detailed application form and nobody could give me an answer on the missing info/errors found in the advert (letting agents and customer service unable to communicate with one another) . I sent in the application form anyway , which is required to be filled out prior to you viewing the property, unsure if this had any errors . This form contained a lot of sensitive information (bank statement, wage slips , ID photos) , and when it got sent to lowthers , there was no email to say that it has been received or whether it is just floating in the ether . Phoned multiple times to see if this had reached them and whether it was being considered and trying to clarify when the application closing date is / was, again , nobody could tell me. Told multiple times I would be called back by an agent regarding all the above and nothing has reached me . Now sat at a loss. I am confused how applying for a flat can be this cryptic.

Very poor factoring service. Emails unanswered. Repairs not carried out. Poor landscaping service, poor cleaning service.

Worst customer service you can possibly imagine. Initially excused due to the pandemic but appears that that was just a ruse, as their service hasn't improved but got worse recently. Currently trying to get the requisite two-thirds of occupiers to agree to cancel our factor with them and move to a better company. AVOID

This company tried to price-gouge the rent less than 24 hours before my scheduled move-in date. They advertise properties at a price "average," but they fail to mention they have multiple properties at various price points, and that this price is an average. Paired with the fact that I was actively deceived upon the rental price of the property I applied for by the agent who took my in-person viewing, there was at best gross incompetence at play, at worst deliberate malfeasance with Lowther. This situation has caused a huge amount of personal and professional disruption, especially since they raised the rental price less than 24 hours prior to my scheduled move-in date, when a person is at a vulnerable stage being materially, physically, and financially prepared for a move.