LOXONE Electronics Opiniones 

I’ve been running an smart home on Loxone which supports my lighting, heating, and car charger functions for two years.

First, the good news …. my Loxone installation has been very stable, and I have not experienced any outages. This is a good thing, as their business model is providing support through a network of ‘partners’ who are trained on the complex Loxone system. Any faults would be expensive to fix as the system is complex. Loxone is not an end-user friendly system and requires expertise even for the simplest of changes such as adding a wireless device.

The Loxone end-user interface is slick and well-designed, with interfaces provided for mobile, tablet, and desktop and can be controlled remotely. There is also a new Apple CarPlay app that you can use in your car …. handy for opening the garage door as you approach.

Loxone offers a vast array of products covering many categories of automation. However, you need a very large budget as costs quickly add up. For example, simple smart wall plugs are £90 each, RGBW 5m LED Strips are £135, and the drivers to power the LED’s are £110 each. Smart wall switches are £235. The products are of high quality, and you need to judge the value for money on the overall system.

There are limited options for European-centric third-party hardware such as Bosch appliances, Hormann garage doors, air conditioner vendors, etc. each requiring their own add-in hardware controller (at a cost of course!)

Forget about integration with any other technology or smart system. Loxone doesn’t work with ubiquitous technology such as Alexa, Google Home, Samsung Smarthings, etc. So one of today’s must-have smart home feature -voice control - is not on offer by Loxone.

There is the faint possibility of integration using the Matter standard, however my experience is that Loxone’s experimental add-in falls over pretty quick, and support is non-existent. Loxone ignores any support requests as it says it is in Alpha-testing mode – which it has been for over three years! The excuse tiven is that it is a new technology and takes a lot of system resources. Other smart home technology vendors don’t seem to have that issue, and three years is an eternity in smart home technology terms. I can only conclude that Loxone is leveraging their closed system to tie you to their eco-system. This is unfortunate as Matter would extend and add interoperability to your smart home with functionality not offered by Loxone (ie. TV controls, irrigation systems, Sonos speakers, Ring security, etc.) As a result I am having to run two separate smart home systems with no interraction between the two due to Loxone's closed system.

In summary, if you are looking for a robust, stable, smart home system, consider Loxone. Keep in mind that it requires partner support and comes at a cost. If I were to do it all over again, I would definitely seriously consider other smart home solutions, concentrating on features, compatibility, hardware, support, and of course, £££!

PROS:
- Very stable and reliable
- Modern, fresh interface for desktop, tablet and mobile
- Well designed, stylish top-quality hardware
- Online shop with speedy delivery of components
- Wide range of functions (for the trained/experienced installer)

CONS
- Expensive products and services
- Requires a smart home ‘partner’ for most changes/tasks with associated costs
- Closed eco-system with no ability to work with other common smart home products/technology (ie. Matter, Alexa, Samsung Smart Things, Google Home, etc.)
- No voice control
- Limited number of approved integrated third party hardware vendors

Training at Loxone is well presented and taught, with lots opportunity to ask questions. The hands on config approach works well, providing challenges to reinforce and foster deeper learning.

What a great training experience. Great team and great automations.

Great foundation course well presented and worth while

Würde 0 Sterne geben, aber das geht leider nicht...
Wer lässt sich so etwas einfallen? Bei jedem Update kommt es zu Problemen mit Loxone, Jalousien oder Rollläden finden sich nicht mehr in der Steuerung, lassen sich nicht mehr auf und ab fahren usw. eine richtige Katastrophe...

Excellent training for an excellent product. If you’re thinking of installing smart automation then Loxone is a quality company to go with.

Very good training from miles highly recommend

Miles is great, course was great learned a lot!thanks

Excellent training.
Great team of people, lots of support.
Very well looked after throughout the training.
Miles is a great teacher!

Very interesting Audio update training. Brandon was extermely knowledgeabe and approchable throughout the course.

The training was absolutely amazing, and the product is even more impressive. I had done a lot of research previous but the training opened my eyes to so many more possibilities. The staff are great and you can tell they all enjoy what they do, super knowledgable and happy to not just answer your questions but expand on them to help you understand just how much you can do with this.
Thank you everyone involved for your help and effort you put in even after the day finishes.

Der Support ist unzuverlässig, es kommt keine Rückmeldung, auch nicht nach mehrerer Kontaktaufnahm, um das finale Problem zu beheben. Die Einweisung in die Digitale Dokumentation ist mangelhaft. Die Installation und in Betriebsnahem war gut.

I recently purchased a Loxone Audioserver and Stereo Extension directly from Loxone for my home automation system. The hardware concept and ecosystem are strong, but my experience with support has been extremely disappointing.

During installation I discovered that the Tree Turbo interface on the Audioserver appeared to be faulty. The Stereo Extension powered up but could not be discovered by the system. I contacted Loxone support and provided photos, wiring details and the troubleshooting steps I had already carried out.

The response I received was that Loxone only provides in-depth technical support to registered installation partners, not to end customers. This was surprising given that the hardware was purchased directly from Loxone’s own store. The nearest Loxone approved partner is over 20 miles from me and the cost of paying a day rate of circa £300 to diagnose a faulty component valued around £450 makes no sense.

As a result, I had to diagnose the fault myself. To isolate the issue I purchased a second Audioserver and installed it in the same cabinet using the exact same wiring and SD card. The replacement unit immediately discovered and paired with all Tree Turbo devices, confirming that the original Audioserver hardware was defective.

While the system works well once running, the process of proving a hardware fault without meaningful support was time-consuming and expensive.

Unless Loxone change their support policy for customers who purchase hardware directly, I would recommend considering alternative automation platforms that provide proper OEM technical support.

27/3/26 Update: Loxone has tested the audioserver and confirmed it to be faulty. They've authorised a refund for the unit but won't cover the return postage meaning I've wasted 5 hours and £12 buying a faulty unit direct from them. If I'd followed their guidance I've have wasted £100's (my nearest Loxone partner charges £95+VAT/hour for technical support). Come on Loxone, this is not good customer service. Sort it out.

11/5/26 Refund finally received - 3 1/2 months after the Audioserver was bought direct from Loxone.

I attended the loxone course this week and have to say the team are very helpful and always willing to help you, whatever you are trying to control/monitor they will always find a solution for this.

We choose Loxone as it is easy to work with and easy to commission the system. There is no delay on AIR devices, no signal dropping as the system can take more that 1 task

Hired an ‘authorized’ Loxone installer—biggest mistake of my life. They used the wrong wires, botched everything, and now I’m stuck with a house that freezes, lights that glitch, valves that pop off randomly, and an app that crashes mid-command. Spent $150,000 on this supposed dream setup, and I’m still paying repair guys every week. ‘Authorized’ apparently means nothing—Loxone lets clowns install their gear and leaves you holding the bag. Hardware might be decent, but the whole system’s unreliable trash if this is how they roll. Avoid like the plague. 1 star. Never again.

Update March 7th 2026 “Company replied asking me to email—sent it Feb 26th. Zero response since. Guess they just wanted me quiet.”

Loxone has been a fantastic partner. Their training is excellent and their dealer support is one of the best I've experienced. I highly recommend!

We have been installing Loxone systems for the past five years, and throughout that time our experience has been consistently excellent.

The products themselves are extremely reliable and very well engineered. In all the years we have been working with them, we have never had any issues, which speaks volumes about the quality and robustness of the system.

The technical support provided is second to none. Whenever we have needed assistance, the support team has been knowledgeable, responsive, and genuinely helpful, making installation and commissioning smooth and efficient.

Most importantly, our customers have been absolutely buzzing with the functionality that the smart homes we install bring to their lives. The automation, reliability, and overall experience consistently exceed expectations.

We look forward to continuing our partnership for many years to come.

Excellent facility with knowledgeable partner coaches. The training was well presented and the hospitality was great too.

Attended Loxone UK for training and the experience was excellent. All the partner trainers were extremely knowledgeable, patient and approachable. The system itself is excellent and a welcome addition to our portfolio. Having completed our first installation recently, we’re confident that it’ll cope with the full range of our clients’ needs while offering excellent reliability and being straightforward to manage. Thanks in particular to Brandon, Sarah and Theo for looking after us this week.