Do not buy from this company, I ordered from them and they provided tracking information for Royal mail and it stated that Royal mail was expecting it. It stayed the same for 6 days and after 2 emails... Ver más
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Consulta las opiniones de los clientes
Received the 27mm Cuban Chain and Bracelet as a birthday present and it's very good quality and looks expensive. There's a lot of variety in the pendant designs and so have already ordered a few mysel... Ver más
Ordered the 12mm cuban set came within 2 to 3 days from buying online i love the jewellery its says its 18k gold filled but no stamps to say what it is hopefully it is real filled gold
Wouldn’t give them one star, customer service is non existent sent 3 emails for refund and still no response wish I’d read these before purchasing from them! Don’t buy from them their jewellery is che... Ver más
Información sobre la empresa
Escrito por la empresa
We provide high quality of jewellery at affordable prices.
Información de contacto
Reino Unido
- www.luccicante.com
2,9
Medio
46 opiniones
No ha contestado las opiniones negativas
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Absolutely terrible experience from…
Absolutely terrible experience from start to finish. My son purchased a chain from this company, and it’s been a frustrating ordeal ever since. The chain arrived looking cheap and not worth the money—nothing like what was advertised.
The real problems began when we tried to return it. There was zero communication. No response to multiple emails, and their website chat provided only a single vague reply, promising they’d get back to us within 48 hours. After that, complete silence. It felt like they were deliberately avoiding us.
It wasn’t until I threatened to escalate things through a bank dispute and the Financial Ombudsman that they finally responded, providing a returns address. From start to finish it took nearly two months to resolve. The lack of communication and professionalism throughout was shocking.
I would strongly advise against dealing with this company. If something goes wrong, don't expect any help or even basic customer service. Be cautious and look elsewhere—this company is untrustworthy.
14 de octubre de 2024
Opinión espontánea
Scammers
Absolutely awful company! No contact what so ever. Wanted to return my item as soon as I got it I contacted them and still have not received a response. Provide a fake phone number and no way of getting a refund. Scammers. Avoid.
2 de septiembre de 2024
Opinión espontánea
Terrible company
Terrible company, ordered 4 bracelets, they never sent them, messaged their online chat and eventually got a response offering me some bracelets that I didn’t want about 4 days later, they told me that they would get the ones I wanted in stock the following week and to message them for an update, never heard anything back and had to claim a refund through my bank.
4 de septiembre de 2024
Opinión espontánea
Respuesta de Luccicante Jewellery
Hi I'm truly sorry to hear about the issues you've faced with your purchase and the frustration around the customer service experience. This is definitely not the experience we aim to provide.
We have since started to deal with customers queries in house rather than using a 3rd party company to improve on our customer service.
Terrible company - AVOID
Terrible company, I made a purchase but wasn’t happy with it and wanted to return it. I reached out to them for the return details but was redirected to the site chat bot which can only offer pre set automated answers. A long story short, it took me 3 days to get this infamous return address and the only reason I believe they sent it was because I payed using Klarna and paused future payments. Found other disgruntled customers on their Facebook page with similar and the same complaints dating back 2 years ago. Here is their return address for anyone else they decide to try and steal from via forcing you to keep the purchase.
Luccicante,
PO BOX 18572
Birmingham
B32 9PG
16 de agosto de 2024
Opinión espontánea
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